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1 room, 2 adults

The Mandrake Hotel

5-star5 stars
20-21 Newman Street, London, England, W1T 1PG, United Kingdom

Luxury hotel with 2 bars/lounges, near Oxford Street
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 214 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

  • The Mandrake hotel is probably a five star hotel; we just didn't get that comfort while…May 6, 2018
  • Charged "deep cleaning" (150 quid) on last day because I had, apparently, at some point…Jul. 4, 2019

The Mandrake Hotel

from A$514
  • Standard Double Room
  • Newman Room
  • Executive Double Room, 1 Queen Bed, Courtyard View
  • Junior Suite

What’s around The Mandrake Hotel

Landmarks

  • In London City Centre
  • Oxford Street - 1 min walk
  • BT Tower - 6 min walk
  • London Palladium Theatre - 8 min walk
  • Queens Theatre - 9 min walk
  • Russell Square - 10 min walk
  • The British Museum - 11 min walk
  • Piccadilly - 11 min walk

Getting around

  • London (LHR-Heathrow) - 43 min drive
  • London (LCY-London City) - 22 min drive
  • London (LGW-Gatwick) - 91 min drive
  • London Euston Station - 18 min walk
  • London Charing Cross Station - 18 min walk
  • London King's Cross Station - 26 min walk
  • Goodge Street Underground Station - 6 min walk
  • Tottenham Court Road Underground Station - 7 min walk
  • Oxford Circus Underground Station - 8 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 34 rooms

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Specific rooms only *

  • 1 per room

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Self parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Room service (during limited hours)
Things to do
  • Spa services on site
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
Stay connected
  • Free WiFi
More
  • Daily housekeeping

Special features

Dining

Yopo Restaurant - Onsite restaurant.

Yopo Bar - Onsite bar. Open daily.

Waeska Bar - Onsite bar. Open daily.

The Mandrake Hotel’s small print

Also known as

  • Mandrake Hotel London
  • Mandrake Hotel
  • Mandrake London
  • The Mandrake Hotel London
  • The Mandrake Hotel Hotel
  • The Mandrake Hotel London
  • The Mandrake Hotel Hotel London

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Self parking costs GBP 50.00 per day

Breakfast costs between GBP 10.00 and GBP 50.00 per person (approximately)

Pets are allowed for an extra charge of GBP 60.00 per accommodation, per stay

Airport shuttle service is offered for an extra charge of GBP 150 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Superb 9.2 From 122 reviews

Good 6.0
Probably a 5* hotel...just not for my stay
The Mandrake hotel is probably a five star hotel; we just didn't get that comfort while staying here. The Mandrake rooms are very dark and the lighting in the room doesn't help. In addition, some of the lights in the room wouldn't turn on. Amenities like an alarm clock and a coffee maker were not in the room. The first night the smell of cigarette smoke filled the room. Called reception and they said they would "send someone to look into it." The next two nights the same thing happened. We finally got moved to another room because the smoke was unbearable. The hotel said they could move us but that, "it would be a hassle." You know what a hassle is? Having to inhale smoke for almost three nights straight and feel sick. These are non-smoking rooms, yet there is still smoke getting into the rooms...? This hotel is probably a five star hotel, but I can't say that my stay here was five star worthy. The best amenity to come out of this experience was the free breakfast. The wait staff was very friendly and the food was amazing. Also, the location of the hotel is near three underground stations for easy travel (Tottenham Court Road, Oxford Circus, and Goodge Street). If you take anything away from this review: 1) make sure to get a room away from the "smoking area" and 2) get the free breakfast.
usFamily trip
Poor 2.0
Charged "deep cleaning" (150 quid) on last day because I had, apparently, at some point left my room in an insufficiently clean state. I never did so. I was advised I could ask the "accommodation manger" for more information if I wished. I did wish, but since my flight left in the next two hours, I was not given the time to fulfill my wishes. As soon as any ostensible affront to hotel cleanliness is reported by the cleaning staff, it should be communicated to the alleged delinquent, who can then discuss the transgression with the hotel administration. To leave this to check-out time is unacceptable and smacks of the lowest of scams. This last-minute add-on of expenses has only been equalled in my experience in Bucharest where they charged me bogus mini-bar expenses as I was checking out. SHAME ON YOU,
Michael, us7 night trip
Exceptional 10.0
Beautiful hotel in a very central location
We thoroughly enjoyed our stay at The Mandrake Hotel. It’s as lovely as the photos you see online. The breakfasts were included in our stay and I would recommend this option. The food was excellent quality but would be very expensive if you added this on after your booking. The surrounding area is filled with pubs and restaurants of an incredible variety of cuisine and we enjoyed dining locally for dinner. I had read other reviews complaining about the noise (as the hotel bar has a cool nightclub vibe at night) but we were on the first floor and we weren’t disturbed by noise and I am a light sleeper. We loved it there, the staff were friendly and professional, the rooms were beautiful and very clean and comfortable. Walking distance to all the west end shows and Oxford St Shops. I’d happily stay again.
Martine, auOther trip
Very good 8.0
Lovely space & staff but there are better options
Overall the hotel was a fun experience. Although I’m not sure we’d stay here again. I LOVED the greenery but sound carries easily and early morning/late nights can be annoying with normal activity from the restaurant. The staff is lovely and beyond accommodating. Charlie is a star and was always going above and beyond. There systems seem to not be connected which is very frustrating as a guest. I had housekeeping banging at my door at 11:05 telling me I missed checkout when my account had a guaranteed late 1pm checkout. Another hiccup at checkout when they claimed I had a balance from the restaurant when I paid at the bar at the time of dining. Again, little deals but pretty frustrating for a traveler.
usTrip with friends
Exceptional 10.0
A Must Go !
Firstly WOW !!! what a stay, this hotel is by far the best hotel I have seen/Stayed in for a long time! I am truly gutted that I didn’t book 2 nights and I moved to a different hotel for Sunday!! From the moment you walked in the doorman took our bags, the walk up the dark entrance into the lobby really makes you feel like you are entering a members-only Hotel, the detail the Mandrake has taken in its design is stunning !! the reception team where fantastic and went out of there way we went into our room where we found a birthday card and cupcake as it was a birthday! Everywhere you go in the hotel really leaves you taken back by all the small details!!!
Craig, gbRomance trip

The Mandrake Hotel

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