My experience was not good. When I checked in I did not receive complementary waiter bottles, as I noticed all other guests did.
I called to order room service from the restaurant downstairs and was told there was no menu available, that I had to come downstairs and order. The 1st night I asked to how to adjust the thermostat, and was told a maintenance person had to come do it. Someone did come, set it, but the temperature never changed.
The room was not completely clean, rust around the bathroom seat hook up, missing putty/sealing around the sink area, and hair in a towel I attempted to use. They did give me a new set of towels to use, but that experience was not comforting.
Upon check out, I called the front desk and asked if someone could bring my bags down because I just had surgery the day before, and am not supposed to push or pull anything over 5 pounds. The front desk clerk said they do not have a bail hop, and there was no one that could do that job. My ride was not able to make it by check out, so I was forced to take my bags down, which may be negatively affected my surgery. I do understand the hotel does not have a bail hop, but in this case I am temporarily disabled, and felt they could have found any available staff to assist me in this manner, that would have just taken a few minutes.
Overall I’m am extremely disappointed with my stay, will not be returning, or referring anyone to stay here.
