10/10 Exceptional
2 Jan 2025
Christmas and New Years Stay at Grandee
I stayed here over Christmas and New Years with my wife and two kids. Hotel was excellent, and family friendly restaurants were found nearby at PARCO and Daimaru.
I loved the decor and the free amenities offered at the hotel Lounge.
I did want to highlight an issue that was resolved. We checked in our luggage to be delivered to Narita Airport on new years day with the hotel. Unfortunately, the Grandee did not ask for all the necessary information and was unable to ship the luggage in time.
We were stressed out as we were not sure how we could handle the baggage with two young kids through the streets and shinkansen ride. This is when the hotel manager, Ryohei-san, came to our hotel room and offered to make it right by personally driving the luggage from Osaka to Narito Airport, a 7 hour drive! He even refused to take any payment for this as he says it was the Grandee's mistake to fix this issue.
Sure enough, we met Ryohei-san at the airport on Jan 1st with all our luggage. Thank you very much Hotel Grandee for the wonderful stay!
Michael
Michael, 1-night family trip
Verified Hotels.com guest review