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1 room, 2 adults

Hotel Jen Orchardgateway Singapore by Shangri-La

4-star4 stars
Great for familiesThis property has good facilities for families.
277 Orchard Road, Singapore, 238858, Singapore

4-star hotel with restaurant, connected to a shopping center, near Orchard Central
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 2,830 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Pool
Great pool
Service
Fantastic service
Value
Fairly good value for money

Hotel Jen Orchardgateway Singapore by Shangri-La

from A$258
  • Deluxe Room, 1 King Bed
  • Deluxe Room (Family)
  • Superior Room, 1 King Bed, City View
  • Superior Room, 1 King Bed
  • Panorama Club Room, 1 King Bed
  • Club Deluxe Room, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Twin Room
  • Superior Twin Room, City View
  • Superior Twin Room
  • Club Twin Room

What’s around Hotel Jen Orchardgateway Singapore by Shangri-La

Top spots nearby

Recommended by this property

  • Orchard Central (1-minute walk)
  • National Museum of Singapore (11-minute walk)
  • Peranakan Museum (13-minute walk)

Getting around

  • Singapore (SIN-Changi) - 19 min drive
  • Singapore (XSP-Seletar) - 15 min drive
  • Johor Bahru (JHB-Senai Intl.) - 44 min drive
  • JB Sentral - 23 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 9 min walk
  • Orchard Station - 14 min walk

About Hotel Jen Orchardgateway Singapore by Shangri-La

Hotel Jen Orchardgateway Singapore by Shangri-La features a rooftop terrace and puts you just steps from Orchard Road. Guests can visit the 24-hour health club for a workout or grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch, and dinner. 2 bars/lounges and a poolside bar are other highlights at this upscale hotel, and rooms offer up nice touches like bathrobes and slippers. Fellow travelers say good things about the bar and family-friendly amenities. Public transportation is just a short walk: Somerset Station is steps away and Dhoby Ghaut Station is 9 minutes.

At a glance

Key facts

Hotel size

  • This hotel has 499 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Free pool cabanas
  • Fitness facilities
  • Spa tub
  • Pool sunloungers
  • Pool umbrellas
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 452
  • Conference space size (meters) - 42
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • Malay

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Bay Watch at Jen - This poolside rooftop bar serves light fare only.

Lounge at Jen - Onsite bar.

Hotel Jen Orchardgateway Singapore by Shangri-La’s small print

Also known as

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Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 6:00 AM to 11:00 PM.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Rollaway beds are available for SGD 105.93 per night

    Buffet breakfast is offered for an extra charge of SGD 35.31 for adults and SGD 17.66 for children (approximately)

    Babysitting/childcare is available for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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    Recent reviews

    Superb 9.0 From 592 reviews

    Very good 8.0
    Very convenient location.
    Rudi, au2 night trip
    Exceptional 10.0
    Great location
    Convenient location right next to the MRT and shopping centres. We loved the Food Republic foodcourt in the 313 building next door. And of course the rooftop pool has an amazing view.
    Amanda, au4 night family trip
    Exceptional 10.0
    Great service in the thick of the action
    This hotel is very well run and has even improved on its previously high standards. Staff are friendly and very helpful and it is very clean. Location is very convenient for business people or families. It’s popular so there are often lots of tourists including more and more Chinese so the breakfast gets quite crowded at peak times but apart from that you can’t fault it!
    Benjamin, au4 night business trip
    Exceptional 10.0
    Excellent hotel in very good location. Above shopping centre so easy to get cheap eats. Lovely swimming pool with grear view.
    Jenine, au3 night romance trip
    Exceptional 10.0
    Fantastic hotel
    The Hotel was perfectly positioned, close to Orchard Road shops, and eating places. The staff were amazing and always helpful, especially Stella, who welcomed us for breakfast each morning. The rooftop pool area, and the Club Lounge were also a highlight. The only small negative was the long wait to receive our food order at the pool.
    Jill, au4 night trip with friends

    Hotel Jen Orchardgateway Singapore by Shangri-La

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