2/10 Poor
23 Sept 2024
The hotel itself is alright but we were shocked by the staff. We unfortunately stayed there during Typhoon Yagi, unable to leave the hotel as it was too dangerous and the airport was shut so we couldn’t fly home. We couldn’t go out to buy food so we asked at the hotel if they had anything we could eat (we knew they were cooking lunch and dinner for some other guests!) and they said no! We asked for at least some toast and butter (there was a big bread basket for breakfast). They wouldn’t even give us bread! Reception girl had to go away and calculate how much to charge us for 2 pieces of toast!! And all this when they cooked full meals for other guests and agreed with us that it’s extremely dangerous to go outside. They wouldn’t even offer us water!! This is such lack of sympathy when you’ve got stranded tourists unable to leave the hotel or the country, we were shocked.
Daria
Daria, 3-night trip
Verified Hotels.com guest review