2/10 Poor
1 Oct 2018
Where is the hotel?
This hotel is somewhere I've stayed before. Usually sound & reliable.
This time I booked & prepaid only to find, quite by chance, that they had effectively cancelled my booking WITHOUT FORMALLY TELLING ME so they could carry out a long term refurbishment. On the day of my supposed check-in the place was a building site.
I'd had the foresight to rebook at another place so that at least I had somewhere to stay at the start of my 3 month visit to Hanoi.
My task now is to get my money back from Expedia. Easier said than done even in these extremely bizarre circumstances. I await my near £400 as I write.
Roomless
Roomless, 19-night trip
Verified Expedia guest review