Elevate your stay in one of London's most prestigious neighborhoods. Take advantage of concierge services and a 24-hour front desk to make your trip unforgettable.
Victoria Station Travel Information Centre - 18 min walk
Natural History Museum - 20 min walk
Buckingham Palace - 4 min drive
Getting around
Heathrow Airport (LHR) - 41 min drive
London (LCY-London City) - 53 min drive
London (LTN-Luton) - 69 min drive
London (STN-Stansted) - 78 min drive
Gatwick Airport (LGW) - 82 min drive
London (SEN-Southend) - 88 min drive
London (ZEP-Victoria Train Station) - 18 min walk
London Victoria Station - 18 min walk
Battersea Park Station - 28 min walk
Sloane Square Underground Station - 4 min walk
Knightsbridge Underground Station - 12 min walk
Hyde Park Corner Underground Station - 16 min walk
Restaurants
Startisans, Duke of York Square - 6 min walk
Sloane Square Station - 4 min walk
Granger & Co - 2 min walk
Colbert - 3 min walk
The Hari Bar & Garden Terrace - 6 min walk
About this property
Cheval Phoenix House
At Cheval Phoenix House, you'll be a short five-minute drive from Buckingham Palace and Hyde Park. Guests can visit the fitness centre for a workout, and freebies such as WiFi and wired Internet are added perks. Apartments feature bonuses such as kitchens and washers/dryers, along with iPod docks and flat-screen TVs. Public transportation is only a short walk: Sloane Square Underground Station is 4 minutes and Knightsbridge Underground Station is 12 minutes.
Languages
English
At a glance
Property size
34 apartments
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets allowed*
Service animals welcome
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
No on-site parking
Other information
Smoke-free property
Property amenities
Internet
Free WiFi
Parking and transport
No on-site parking available
Family friendly
Free cot/infant bed
High chair
Kitchen
Fridge (full size)
Stovetop
Microwave
Dishwasher
Espresso maker
Cookware/dishes/utensils
Toaster
Electric kettle
Coffee/tea maker
Dining
Dining table
Bedrooms
Bed sheets provided
Egyptian cotton sheets
Bathrooms
Shower
Slippers
Designer toiletries
Towels provided
Dressing gowns
Hairdryer
Living spaces
Sitting area
Entertainment
Flat-screen TV with satellite service
DVD player
iPod docking station
Laundry
Washer/dryer
Dry cleaning/laundry service
Laundry facilities
Comfort
Air conditioning
Heating
Pets
Service animals exempt from fees
Pet friendly
GBP 150 per accommodation per stay
Food and water bowls are available
Suitability/Accessibility
Lift
Smoke-free property
Services and conveniences
Concierge services
Tour/ticket assistance
Daily housekeeping
Safe
Iron/ironing board
Mobile key entry
24-hour front desk
Location highlights
Near a metro station
Things to do
Fitness centre
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
34 rooms
6 floors
1 building
Access via exterior cooridors
Connecting/adjoining rooms avaliable
Special features
Awards and affiliations
Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 150 per accommodation (may vary based on length of stay)
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property is professionally cleaned.
Also known as
Cheval Phoenix
Cheval Phoenix House
Cheval Phoenix House Apartment
Cheval Phoenix House Apartment London
Cheval Phoenix House London
Cheval Phoenix House London, England
Phoenix House Hotel London
Cheval Phoenix House London
Cheval Phoenix House Aparthotel
Cheval Phoenix House Aparthotel London
Frequently asked questions
Does Cheval Phoenix House offer free cancellation for a full refund?
Yes, Cheval Phoenix House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Cheval Phoenix House?
Yes, pets are welcome. There's a charge of GBP 150 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Cheval Phoenix House?
Sorry, there's no on-site parking at Cheval Phoenix House.
What are the check-in and check-out times at Cheval Phoenix House?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is 11 AM. Contactless social distancing is available.
What is there to do at Cheval Phoenix House and nearby?
Maintain your daily exercise routine at the gym.
Does Cheval Phoenix House have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes an espresso maker, a coffee maker and a toaster.
What's the area around Cheval Phoenix House like?
Cheval Phoenix House is a short 4-minute walk from Sloane Square Underground Station and 14 minutes' walk from Hyde Park.
Cheval Phoenix House Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.0/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
8/10 Very good
23 Oct 2024
Themis
Themis, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
15 Oct 2024
Diane
Diane, 4-night trip
Verified Expedia guest review
10/10 Exceptional
23 Sept 2024
A great property and a credit to the Cheval brand.
Emma
Emma, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
17 Feb 2023
Jade Sau Yung
Jade Sau Yung, 4-night trip
Verified Hotels.com guest review
8/10 Very good
25 Oct 2022
PAULA
PAULA, 3-night trip
Verified Expedia guest review
10/10 Exceptional
21 Sept 2022
this was a place I used to stay whenever I came to London; haven’t been back in over two years; wasn’t sure what to expect; Service is still excellent and the property still being maintained very well.
Kweku
Kweku, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
30 Aug 2022
Verified traveller
2-night family trip
Verified Hotels.com guest review
8/10 Very good
25 June 2022
Verified traveller
4-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 Feb 2022
Excellent value
Very good overall for location and excellent value
Verified traveller
2-night business trip
Verified Hotels.com guest review
8/10 Very good
7 Dec 2021
Nice apartment, uncomfortable sleep
Amazing location in a fancy part of London, surrounded by high end designer shops on Sloane St. The apartment was very large and spacious with your own kitchen, living space, bathroom, additional toilet room.
The downside was an uncomfortable sleep due to the bed. After booking the room with a ‘large double bed’ I did not expect to be sleeping on two twin beds pushed together. This made for an very disturbed sleep as there were two single mattresses pushed together creating an unconventional divide through the middle of the bed. I woke up with neck and back pain.
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 Oct 2021
Sonya
Sonya, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
26 Sept 2021
Superb accommodation in Knightsbridge
Superb accommodation in Knightsbridge. Close to all amenities, restaurants, tube stations etc. Everything on hand. Accommodation was perfect in every way.
John
John, 2-night trip
Verified Hotels.com guest review
8/10 Very good
16 Nov 2020
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
7 Feb 2020
Carsten
Carsten, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
14 Jan 2020
good
Good
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
4/10 Fair
9 Jan 2020
Perfectly adequate but overpriced for what you get
The Cheval was ok but, honestly, I thought a little overpriced for what you get. On one of the days, I put the sign out to get my room cleaned and it didn’t happen. That’s ok and all but when you’re paying over 300 pounds per night, that’s not cool. It would have been nice for them to give some sort of discount for that but the staff at the desk couldn’t. Afterwards, the manager offered to give me a discount on my next reservation but I’m not planning on staying there again.
Allison
Allison, 3-night business trip
Verified Hotels.com guest review
2/10 Poor
16 Nov 2019
Unimpressed!!
Beware of the billing, they charge your card upfront for the whole stay, not a block, actually charge before they let you see the room. They also actually charge the deposit. On check out they don’t take any extras off your deposit, you pay again and they pay your deposit back sometime in the future. No welcome basket, housekeeping ignored do not disturb sign three days in a row. I patiently reminded them the DND is there for a reason but she continued. Would forget things such as leaving cleaning products behind or leaving the bathroom without t.paper. bathtub shower combo a death trip
In the one bedroom apartments. Carpets shabby. Overall unimpressed but location excellent and linens top quality.
Verified traveller
1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
17 Mar 2019
Loved this place and the area
We switched to this hotel after our cheaper first pick was a rathole. This experience at Cheval was first class in every way.
James
James, 3-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
10 Feb 2019
Christopher
Christopher, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
5 Jan 2019
Mariam
Mariam, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
18 Nov 2018
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
21 Oct 2018
Lovely well-appointed apartment
Comfortable apartment with lovely amenities. Having kitchen with small washer/drier was handy! Friendly helpful service, quiet location. Walking distance to high end shopping, tube/bus access and many restaurant choices. Enjoyed delicious Indian dinner next door at Kahani 2 nights.
kaia
kaia, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
10 Oct 2018
Best hotel in the area.
Great location. Quiet area. Very clean rooms. Friendly staff. Well equipped. Washing machine, fridge, oven... Etc all available. Dining table for 6 available. Living area for 4.
Verified traveller
5-night business trip
Verified Hotels.com guest review
8/10 Very good
15 Sept 2018
Noisy but very neat and new.
A bit noisy in the apartment - street traffic in the mornings. There was was also construction going on in a few of the apartments in the building during the day. Workers would arrive early morning and make a lot of noise on the steps outside of the apartment. Perhaps rear facing apartments are quieter.