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Hotel Casa San Agustin

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Experience historic Cartagena at Hotel Casa San Agustin. Unwind with a rooftop view, explore the garden and library or enjoy Latin American cuisine at Alma restaurant. With free in-room WiFi, sun loungers by the pool and attentive staff who provide helpful concierge services.
VIP Access

Reviews

9.8 out of 10, Loved by guests
Top-rated by travellers

Popular amenities

  • Spa
  • Airport transfer
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Steam room
  • Free use of bicycles
  • Pool bar
  • 24-hour room service
  • Massage/treatment rooms
  • Babysitting
  • Airport shuttle

For families (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
The current price is AU$983
14 Sept - 15 Sept

Why we love this property

Latin-inspired dining
Experience Latin American cuisine in the garden-view restaurant with al fresco dining options. Free cooked-to-order breakfast and 2 bars enhance the experience.
Wellness sanctuary
A full-service spa offers daily treatments from facials to manicures. In-room massages add relaxation. A hot tub, steam room, and garden complete this haven.
Luxury comfort suite
Italian Frette sheets cover pillowtop mattresses while dressing gowns await after in-room massages. This luxury hotel stocks minibars for free.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room

A hotel room with a bed, a sofa, a wicker coffee table, and a chair.

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room

A four-poster bed with a bench, bedside tables with lamps, a wall clock, and a patterned wall hanging.

Room

  • Sleeps 7
  • Free Wi-Fi

View all photos for Junior Suite

A four-poster bed with a bench, a bedside table with a lamp, a mirror, and a view of greenery through a door.

Junior Suite

10.0 out of 10
Exceptional
(5 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Suite

A bedroom with a large bed, a desk with a lamp, a chair, and a view of greenery through the window.

Premium Suite

  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (del Virrey)

A bedroom with a large bed, bedside tables, a bench, wooden wardrobe, and a decorative wall piece.

Suite (del Virrey)

  • 184 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with a large bed, two bedside tables with lamps, a wooden coffee table, and a view of the outside through sheer curtains.

Deluxe Room

9.4 out of 10
Exceptional
(16 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Prestige)

A four-poster bed with a bench in front, a bedside table with a lamp, a decorative wall hanging, and a wooden door.

Suite (Prestige)

10.0 out of 10
Exceptional
(1 review)
  • 170 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 King Beds
  • Free Wi-Fi

View all photos for Room

A four-poster bed with a nightstand, a lamp, and a decorative wall piece.

Room

  • Sleeps 2
  • Free Wi-Fi

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9.6 out of 10, Exceptional, 1,008 reviews
The price is AU$483
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About the area

Map
Centro Calle de la Universidad No.36-44, Cartagena, Bolivar, 130001

What's nearby

  • Walls of Cartagena - 3 min walk - 0.3 km
  • Clock Tower - 3 min walk - 0.3 km
  • Bolivar Square - 5 min walk - 0.4 km
  • Plaza Santo Domingo - 5 min walk - 0.4 km
  • Cartagena de Indias Convention Center - 6 min walk - 0.6 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 16 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Buena Vida - ‬1 min walk
  • ‪Mama’s Pizza - ‬3 min walk
  • ‪Espiritu Santo Restaurante - ‬1 min walk
  • ‪Pezetarian - ‬2 min walk
  • ‪Barra 7 - ‬3 min walk

About this property

Hotel Casa San Agustin

  • Located just 3.3 mi (5.4 km) from the airport, Hotel Casa San Agustin offers a shuttle (available 24 hours). You can visit the spa to indulge in massages, facials or manicures and pedicures, and Latin American cuisine is served at Alma, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a rooftop terrace. Fellow travellers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 30 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • At check-in, guests must provide a record of full COVID-19 vaccination
    • COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 2 days prior to check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast
    • Parents must have child's birth certificate and photo ID*
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 6:30 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)
  • Children's menu

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Television in common areas
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Colonial architecture

Accessibility

  • Lift
  • Accessible airport shuttle

Room amenities

Be entertained

  • DVD player
  • 32-inch flat-screen TV
  • Premium TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Aurum Spa has 3 treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a hot tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Dining

Alma – Overlooking the garden, this fine-dining restaurant specialises in Latin American cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.

Awards and affiliations

Hotel Casa San Agustin is listed in the 2020 Condé Nast Traveller Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 300000 per vehicle (return. Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for COP 1057800.0 per night
  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Casa San Agustin
Casa San Agustin Cartagena
Casa San Agustin Hotel
Hotel Casa San Agustin
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel Cartagena

Frequently asked questions

Does Hotel Casa San Agustin offer free cancellation for a full refund?

Yes, Hotel Casa San Agustin does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Casa San Agustin?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Casa San Agustin?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Casa San Agustin?

Sorry, there's no on-site parking at Hotel Casa San Agustin.

Is an airport shuttle service offered by Hotel Casa San Agustin?

Yes, an airport shuttle is available. The charge is COP 300000 per vehicle return.

What are the check-in and check-out times at Hotel Casa San Agustin?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

Is there an on-site casino at Hotel Casa San Agustin?

No, this hotel doesn't have a casino, but Rio Cartagena Casino (7-min drive) is nearby.

What is there to do at Hotel Casa San Agustin and nearby?

Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hotel Casa San Agustin also has 2 bars and a steam room, as well as spa services and a garden.

Are there restaurants at or near Hotel Casa San Agustin?

Yes, Alma offers al fresco dining, Latin American cuisine and garden views.

What's the area around Hotel Casa San Agustin like?

Hotel Casa San Agustin is in Cartagena Walled City, a short 3-minute walk from Clock Tower and 5 minutes' walk from Walls of Cartagena.

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Reviews

Hotel Casa San Agustin Reviews

9.8

Exceptional

10

Cleanliness

9.8

Location

9.8

Staff & service

10

Property conditions & facilities

Popular mentions

Service staff
Room
Food
Location
Restaurant
Spa
Amenities
Bed
Trip
Breakfast

Reviews

Verified review

10/10 Exceptional

This was a beautiful hotel with excellent service. A very luxurious stay.
Stephanie, 3-night trip
Verified review

10/10 Exceptional

Our room was nice and spacious with a comfortable sitting area the staff were very helpful with suggestions for lunch and activities
David, 3-night trip
Verified review

10/10 Exceptional

The hotel’s location was perfect for a short stay like hours. Our suite was beyond gorgeous and the staff was exceptional. Breakfast was the only meal we had but it was also excellent so I recommend this hotel to any exigent traveler looking for perfect service and a very comfortable stay
Nana Oumou Toure, 2-night trip
Verified review

10/10 Exceptional

Great staff. Great hotel.
Jaime, 3-night trip
Verified review

10/10 Exceptional

Truly lovely and fabulous hotel. Entire staff committed to ensuring guests have a wonderful stay. Hotel is magnificent and tremendously well maintained. Breakfasts are very delicious as are all the meals. Truly a 5 star experience.
John, 6-night trip
Verified review

10/10 Exceptional

Room was lovely! And the staff was very helpful and pleasant.
Christine, 4-night trip
Verified review

10/10 Exceptional

Great staff, wonderful amenities, just perfect!
James, 4-night trip
Verified review

10/10 Exceptional

Excellent location, beautiful hotel, fabulous staff.
Laura, 2-night trip
Verified review

10/10 Exceptional

we had a wonderful stay. We booked the suite with the private pool which we loved. We spent a lot of time around that pool. The hotel is super charming contantly cleaned and very welcoming. everyone was nice but Andrew and Katherine went out of their way for us every day. Recommended
Miriam, 5-night trip
Verified review

10/10 Exceptional

The hotel is elegant. The staff is incredibly bounce, accommodating and very helpful. The included breakfast is off the full menu and is quite good. It’s expensive, but we found it worth it.
Lisa, 3-night trip
Verified review

10/10 Exceptional

Beautiful Old World Meets New World Hotel. Exceptional Service, the kind you don’t find anymore!!
Thalia, 3-night trip
Verified review

10/10 Exceptional

It was beautiful and the staff was friendly
Mohammed, 5-night trip
Verified review

10/10 Exceptional

Great property and staff!
Hristiana B, 5-night trip
Verified review

10/10 Exceptional

Wonderful stay, staff and location! Couldn't be happier with this unique and beautiful hotel
Tito, 3-night trip
Verified review

10/10 Exceptional

Great hotel, we loved every detail about our stay. The service is outstanding!
Maria Leticia Alvarado, 3-night trip
Verified review

10/10 Exceptional

One of the most luxurious hotels I have visited. The staff treated me like I was a member of the family and I am truly appreciative of everyone I met.
Scott, 4-night trip
Verified review

10/10 Exceptional

Very nice hotel in the center of the old town in Cartagena. Very convenient and centrally located for sightseeing. Room was large and comfortable. Everything in the room was in good working condition. Very nice pool and patio area. Staff were friendly, helpful, and professional. Full and varied breakfast was included in the price. Really a top notch experience overall.
Matthieu, 4-night trip
Verified review

10/10 Exceptional

The hotel was lovely. The location was great and the service was impeccable
Luba, 1-night trip
Verified review

10/10 Exceptional

Loved our stay! Staff was amazing and the food was amazing! Cannot wait to return
Tracey Lane, 4-night trip
Verified review

10/10 Exceptional

Amazing and beautiful hotel. Staff friendly and attentive to needs / wishes of guests. Highly recommend!
Christina, 7-night trip
Verified review

10/10 Exceptional

Faultless… beautiful room, excellent restaurant and friendly helpful staff right in the centre of the old city of Cartagena. This is now our third stay.
Stephen, 3-night trip
Verified review

10/10 Exceptional

Would recommend and definitely would come back. Great service, great food and great location.
Ling, 2-night trip
Verified review

10/10 Exceptional

Great stay

Amazing boutique experience. Gorgeous resort. Excellent breakfast included. In the heart of old city, but felt tucked away.
Brandon, 3-night trip
Verified review

10/10 Exceptional

Beautiful hotel in the center of historical Cartagena. The attentions to detail were excellent.
Scott, 1-night trip
Verified review

10/10 Exceptional

Exceptional property with too notch service, accommodations and food. Stayed for 3 nights and it was not enough. Quiet and safe with an attentive staff. Thank you!
Giovanni, 3-night trip