Novotel London Blackfriars

All good, nice place, good bar below and facilities are better than average however the worst room service EVER. I expected average food to begin, but the club sandwich was cold, lettuce within was very old and they forgot the chips! they did apologise and sent another, which was a little better... mainly they remember the chips!! Problem was it was over an hour all up.

The hotel is in a good area for the Southbank. It was clean and the breakfast was substantial but the hot food was low quality. The room was quite comfortable. The main problem is the style of the staff. Nearly all were from France Spain or Russia and not familiar with the local environment.They had to Google everything. They did try to be helpful and reacted quickly. . The walls must be thin between rooms because for the first time in 70 years I received a call from reception to turn the TV down at 10 pm.

Excellent professional service

The hotel is in a great location, is very clean, the staff are fantastic, restaurant and food is good, facilities like the gym are great but for me I found the bed unformfortable and didn't sleep well over my 2 nights stay. That could just be a personal thing but I found the beds really hard.

Very good!