We stayed at the hotel for a couple of nights with my partner. Unfortunately, the air conditioning kept turning on and off and eventually stopped working completely showing an error on the screen. We later learned the entire floor had lost AC. Without any cooling or ventilation my partner struggled to breathe and developed a severe fever, which left him really ill. We complained and were moved to a room on the 10th floor (originally on the 5th floor.) We hoped this would be an upgrade and some compensation for having to move all our belongings and for my boyfriend getting sick, but the new room was actually smaller, had a worse view and was missing several amenities. We had also booked an extra night due to our late 11pm flight. To make matters worse, after our stay we received an email saying they had over refunded us by mistake and would be recharging our card AUD 166 (AUD 83 × 2) to correct it. On the positive side, the bed was very comfortable, the room was fairly clean and the lobby was beautiful with a lovely scent and great aesthetic.
Unfortunately, the AC failure, the downgrade in room quality and the refund issues left us with a pretty bad experience overall.