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NH Cartagena Urban Royal

3.5 star property
Hotel with outdoor pool, near Bocagrande Beach

Choose dates to view prices

Near Bocagrande Beach, NH Cartagena Urban Royal offers a vibrant retreat with an outdoor pool and rooftop terrace. Enjoy international cuisine at the on-site restaurant or unwind in the bar while staying connected with WiFi. Helpful staff have left a lasting impression on previous guests.
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Airport transfer
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Airport drop-off service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Water dispenser
  • Self-serve laundry

Feel at home (6)

  • Fridge
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is AU$157
includes taxes & fees
29 June - 30 June

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room

Standard Room

Standard Room

8.6 out of 10
Excellent
(15 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room (View)

Premium bedding, minibar, in-room safe, desk

Superior Room (View)

8.4 out of 10
Very good
(14 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room (View, Extra Bed 2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Superior Room (View, Extra Bed 2 Adults + 1 Child)

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Balcony

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

9.0 out of 10
Wonderful
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

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The price is AU$213
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About the area

Map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001

What's nearby

  • Clock Tower - 1 min walk - 0.1 km
  • Cartagena de Indias Convention Center - 3 min walk - 0.3 km
  • Bolivar Square - 5 min walk - 0.4 km
  • Plaza Santo Domingo - 5 min walk - 0.4 km
  • Walls of Cartagena - 6 min walk - 0.6 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 16 min drive
  • Airport drop-off service

Restaurants

  • ‪Mama’s Pizza - ‬2 min walk
  • ‪Donde Fidel - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬2 min walk
  • ‪Barra 7 - ‬1 min walk
  • ‪Amaretto - ‬1 min walk

About this property

NH Cartagena Urban Royal

  • NH Cartagena Urban Royal is just 3.9 mi (6.3 km) from the airport and offers drop-off service (available 24 hours). The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. A rooftop terrace and a terrace are other highlights. Fellow travellers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 28 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 25 kg per pet)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Airport drop-off on request(available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–noon on weekends
  • Restaurant
  • Bar/lounge
  • Water dispenser

What to do

  • Bike rentals nearby
  • Snorkelling nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2011
  • Safe-deposit box at front desk
  • Rooftop terrace
  • An outdoor pool
  • Locally sourced food is prioritised
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Some profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible airport shuttle

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Alarm clock
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only

Special features

Dining

On-site venue – This restaurant specialises in international cuisine and serves lunch and dinner.

Awards and affiliations

Eco-certified property
This property participates in the Bioscore Sustainability and Green Key (Foundation for Environmental Education) – programmes that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 23 to 25 for adults and USD 23 to 25 for children
  • Airport shuttle service is offered for an extra charge of USD 87000 per vehicle. Maximum occupancy 4

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 110000 per pet, per night

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher on-site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Also known as

Reloj Royal

Reloj Urban

Royal Reloj

Urban Royal Puerta Reloj

Urban Royal Puerta Reloj Cartagena

Urban Royal Puerta Reloj Hotel

Urban Royal Puerta Reloj Hotel Cartagena

NH Cartagena Urban Royal Hotel

Urban Royal Hotel

NH Cartagena Urban Royal

Urban Royal

NH Cartagena Urban Royal Hotel

NH Cartagena Urban Royal Cartagena

NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

Does NH Cartagena Urban Royal offer free cancellation for a full refund?

Yes, NH Cartagena Urban Royal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at NH Cartagena Urban Royal?

Yes, there's an outdoor pool.

Are pets allowed at NH Cartagena Urban Royal?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 25 kg per pet. There's a charge of USD 110000 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at NH Cartagena Urban Royal?

Sorry, there's no on-site parking at NH Cartagena Urban Royal.

Is an airport shuttle service offered by NH Cartagena Urban Royal?

Yes, a shuttle from the hotel to the airport is available. The charge is USD 87000 per vehicle.

What are the check-in and check-out times at NH Cartagena Urban Royal?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

Is there an on-site casino at NH Cartagena Urban Royal?

No, this hotel doesn't have a casino, but Rio Cartagena Casino (8-min drive) is nearby.

What is there to do at NH Cartagena Urban Royal and nearby?

Have fun with nearby activities such as cycling, snorkelling and windsurfing. NH Cartagena Urban Royal also has an outdoor pool.

Are there restaurants at or near NH Cartagena Urban Royal?

Yes, there's an on-site restaurant that offers international cuisine.

What's the area around NH Cartagena Urban Royal like?

NH Cartagena Urban Royal is in Cartagena Walled City, a short 1-minute walk from Clock Tower and 7 minutes' walk from Cartagena de Indias Convention Center.

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Reviews

NH Cartagena Urban Royal Reviews

8.2

Very good

8.6

Cleanliness

8.8

Location

8.8

Staff & service

8.0

Property conditions & facilities

Guest review summary

What guests liked

  • The rooftop pool is great, well-maintained, and offers a priceless view of the town. (14 reviews)
  • Breakfast was a highlight with good variety, delicious options, and excellent service. (11 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Location
Room
View
Breakfast
Bathroom
Towns
Restaurant
Drinks
Square

Reviews

Verified

8/10 Very good

Great position in the main square Rooftop pool small but great on a hot day Nice breakfast
John, 6-night trip
Verified

10/10 Exceptional

Get location. Get a balcony for the best people watching anywhere.
Jason, 2-night trip
Verified

8/10 Very good

Staff was very friendly and helpful. It is on the historic side, so rooms are a bit small and have a musty smell. Other than that they were comfortable. And hotel situated right next to the main plaza, so you can enjoy the scenery from the balcony or the pool on the roof.
consuelo, 3-night trip
Verified

10/10 Exceptional

Attentive staff. Excellent breakfast with made to order options. Area around the hotel is beautiful. Rooftop terrace and pool are amazing
Neal, 4-night trip
Verified

8/10 Very good

Had a great stay here. The staff was amazing.
Demilade Osessi, 4-night trip
Verified

6/10 Good

Location perfect but not with an event on the square! If you have allergies like me request mold free room or check reviews. Remaining was perfect breakfast/service/housekeeping
K, 3-night trip
Verified

6/10 Good

I love the the staff at the property they were nice and accommodating. Prime location for tourists. Close to shops, food, and shopping. The rooms definitely need an update. Definitely felt safe in the area.
KEITH, 3-night trip
Verified

10/10 Exceptional

Rooftop pool overlooking the city was amazing..
Shamika, 6-night trip
Verified

10/10 Exceptional

Great stay people were pleasant. Security was GREAT
Tyrone, 3-night trip
Verified

8/10 Very good

Convenient location, some few steps away frm Torre del Reloj.
Ana, 1-night trip
Verified

8/10 Very good

Lovely location and staff. Only complaint is how still the bed was.
1-night trip
Verified

10/10 Exceptional

Staff is professional and very helpful. The location is a great and while being in the middle of everything is very safe and secure
Courtney, 6-night trip
Verified

10/10 Exceptional

Easy access to everything. Clean room and excellent customer service!
Carla, 2-night trip
Verified

10/10 Exceptional

Amazing time...amazing staff. Great place!!!
Johann, 2-night trip
Verified

10/10 Exceptional

Perfect location
Sergio Adrián Gomez, 4-night trip
Verified

10/10 Exceptional

Great hotel right in front clock tower. Confortable rooms with great air conditioning and hot water in the room. Staff were super friendly and always eager to help you. Personally, wasn’t a fan of the breakfast but everything else was great. Would definitely stay here again.
Astrid, 3-night trip
Verified

10/10 Exceptional

The location of the hotel is very nice, the breakfast is very delicious, the pool is very well maintained and modern. The rooms are very clean and tidy. The hotel staff is very respectful and educated.
SEMIH, 3-night trip
Verified

10/10 Exceptional

Great location and I was very comfortable walking in the old city. Lots of dining options.
Warren, 3-night trip
Verified

10/10 Exceptional

Great stay

The hotel was nice it was clean, and the staff was very friendly. The hotel is in a great location inside of wall city and you're in walking distance for everything.
Carlos, 3-night trip
Verified

10/10 Exceptional

This property was amazing! I’ve been to Cartagena a few times and stayed at other properties however I decided to take a chance and I am happy I did! It’s so close to everything in the central area. Thank you so much to the staff that made my trip feel welcoming.
Jeffrey, 4-night trip
Verified

10/10 Exceptional

Customer service, location, facility is just perfect.
Glenda Patricia, 4-night trip
Verified

10/10 Exceptional

All personal friendly
Julissa, 2-night trip
Verified

10/10 Exceptional

Amazing customer service and staff
Michelle, 1-night trip
Verified

8/10 Very good

Walkable and safe
Carter, 1-night trip
Verified

10/10 Exceptional

I really like this Hotel, the staff is very friendly. Im so happy to booked
Sergio Raul, 3-night trip