Enjoy your visit to Xalapa with a stay at HB Xalapa. The restaurant is the perfect spot for a bite to eat, and after visiting the fitness centre for a workout, you can unwind with a drink at the bar/lounge. An outdoor pool, a snack bar/deli and a terrace are other highlights. Fellow travellers love the helpful staff.
Enjoy your visit to Xalapa with a stay at HB Xalapa. The restaurant is the perfect spot for a bite to eat, and after visiting the fitness centre for a workout, you can unwind with a drink at the bar/lounge. An outdoor pool, a snack bar/deli and a terrace are other highlights. Fellow travellers love the helpful staff.
Languages
English, Spanish
More about this property
VISIBILITY
At a glance
Hotel size
90 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets allowed*
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Free on-site valet parking
Other information
Smoke-free property
LOB_HOTELS
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7 AM–11:00 AM
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
Working away
Computer station
Conference centre
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Pool loungers
Pool umbrellas
Facilities
Safe-deposit box at front desk
Garden
Terrace
Fitness centre
An outdoor pool
Banquet hall
Accessibility
Smooth flooring in room
ROOM
Room amenities
Be entertained
32-inch TV
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Iron/ironing board
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Soap and shampoo
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
MONETIZATION_ON
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 189 for adults and MXN 129 for children
Pets
Pets are allowed for an extra charge of MXN 350 per pet (may vary based on length of stay)
Pool, spa, & gym (if applicable)
Pool access available from 9:00 AM to 7:00 PM
Policies
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
HB Hoteles
HB Hoteles Xalapa Hotel
HB Hoteles Hotel Xalapa
HB Hoteles Xalapa
HB Xalapa
Hoteles HB
Hoteles HB Xalapa
Hoteles Xalapa
Xalapa Hoteles
HB Xalapa Hotel
HB Xalapa Xalapa
HB Hoteles Xalapa
HB Xalapa Hotel Xalapa
HELP_OUTLINE
Frequently asked questions
Is there a pool at HB Xalapa?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 7:00 PM.
Are pets allowed at HB Xalapa?
Yes, pets are welcome. There's a charge of MXN 350 per pet, per day.
Is parking offered on site at HB Xalapa?
Yes, there's free self and valet parking.
What are the check-in and check-out times at HB Xalapa?
Check-in start time: 3:00 PM; check-in end time: 5:00 PM. Check-out time is noon.
Is there an on-site casino at HB Xalapa?
No, this hotel doesn't have a casino, but Big Bola Casino (4-min drive) is nearby.
What is there to do at HB Xalapa and nearby?
HB Xalapa has an outdoor pool and a fitness centre, as well as a garden.
Are there restaurants at or near HB Xalapa?
Yes, there's an on-site restaurant.
What's the area around HB Xalapa like?
HB Xalapa is a short 18-minute walk from Plaza Las Animas Mall and 11 minutes' walk from Interactive Museum of Xalapa (MIX).
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HB Xalapa Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
9.2/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
4 Jan 2025
The location is convenient and the hotel is up to date
Jane
Jane, 1-night trip
10/10 Exceptional
23 Mar 2025
Excelente
Yesenia
Yesenia, 1-night trip
10/10 Exceptional
6 Apr 2025
.
David Salomón
David Salomón, 1-night trip
8/10 Very good
25 Jan 2025
N
Francisco
Francisco, 1-night trip
10/10 Exceptional
8 Mar 2025
Restaurant Service is a disaster and the good quality is bad
JULIO
JULIO, 2-night trip
8/10 Very good
1 Sept 2024
M
Jose
Jose, 1-night trip
8/10 Very good
25 Oct 2024
Excellent hotel and staff
I had a wonderful stay at the HB Xalapa. The staff was very friendly and professional. Despite being next to a busy road, the room was surprisingly quiet. The bed was amazing! I really slept well in and the room itself was well apportioned. The only reason I did not give top marks was because the WiFi was poor - I could not a consistent and stable connection and had to use data on my phone and give up trying to use my computer. For such a lovely hotel, it would have been nice to have a small fridge in the room but other than those 2 things I was very satisfied with my stay.
Rhona
Rhona, 2-night trip
8/10 Very good
22 Oct 2024
They not have refrigerator o ice machine there wasn’t in the restaurant
Humberto
Humberto, 4-night trip
10/10 Exceptional
26 July 2025
Juan Carlos
Juan Carlos, 2-night trip
8/10 Very good
21 July 2025
JOSE MA
JOSE MA, 2-night trip
10/10 Exceptional
18 July 2025
muy buena atencion del personal , sobretodo las mu
lo mejor que tiene el Hotel es el personal , muy atento y servicial.
las puertas del baño causan problemas por que sale agua al resto del sanitario , ojala y lo solucionen
Everardo
Everardo, 4-night trip
10/10 Exceptional
3 July 2025
BIRGINIA M
BIRGINIA M, 2-night trip
10/10 Exceptional
19 June 2025
FERNANDO
FERNANDO, 2-night trip
10/10 Exceptional
2 June 2025
Todo en general bien solo la gente de recepción de repente es mal encarada
Laura Adriana
Laura Adriana, 1-night trip
10/10 Exceptional
23 May 2025
Gonzalo
Gonzalo, 2-night trip
10/10 Exceptional
21 May 2025
Ariselda
Ariselda, 2-night trip
10/10 Exceptional
20 May 2025
BIRGINIA M
BIRGINIA M, 2-night trip
10/10 Exceptional
20 May 2025
El personal no acostumbra saludar ni iniciar la conversación incluso si estas parado frente a ellos ya sea en recepción o en el restaurante y dejé mis datos para factura del desayuno y nunca la recibí
Salvador
Salvador, 2-night trip
8/10 Very good
19 May 2025
Buen hotel , en ubicado , limpio y buen precio
Monica
Monica, 1-night trip
6/10 Good
19 May 2025
Verified traveller
2-night trip
10/10 Exceptional
17 May 2025
MAL TRATO DE RECEPCIONISTA
Soy cliente muy frecuente de este hotel y me quedo por varios dias, el personal ya me conoce y en esta ocasion mi esposo se sintio mal y eran las 12:15 y no habiamos desocupado la habitacion entonces subio la recepcionista a tocar la puerta y nos dijo si no salen antes de la una se le cobrara otro dia,entonces mi esposo abrio la puerta y le dijo srita. Una disculpa es que me sentia mal pero en un momento nos vamos entonces ella le dijo pues si no salen ya antes de la una se les hara el cargo de otro dia de hotel a las 12:50 estaba yo entregando la llave en recepcion pienso que el hotel debe entrenar a su personal para que sea mas empatico con los huespedes un curso de relaciones humanas les vendria bien. Yo le hice saber a la recepcionista cuan molesta me iba yo del hotel por su mal comportamiento con nosotros y ella en vez de disculparse siempre dijo pretextos.