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Otter Hotel

4.0 star property
Mountain hotel with restaurant, near Banff Centre for Arts and Creativity

Photo gallery for Otter Hotel

Rooftop pool
Mountain view
Rooftop pool
Breakfast and dinner served
Lobby
When you stay at Otter Hotel, you'll be a short five-minute drive from Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. Guests can visit the fitness centre for a workout or grab a bite to eat at Good Folk, which serves breakfast and dinner. Also, Banff Centre for Arts and Creativity and Upper Hot Springs are within a short drive.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free parking
  • Electric vehicle charging point
  • Non-smoking
  • Gym

Main amenities (8)

  • Daily housekeeping
  • Restaurants
  • 2 hot tubs
  • Fitness centre
  • 24-hour front desk
  • Reception fireplace
  • Multilingual staff
  • Luggage storage

Feel at home (6)

  • Fridge
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Lift
The current price is AU$308
includes taxes & fees
13 Apr - 14 Apr

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Balcony
Air conditioning
Fridge
TV
Private bathroom
Rainfall showerhead
Hairdryer
Electric kettle
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Private bathroom
Rainfall showerhead
Bathrobes
Hairdryer
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Rainfall showerhead
Bathrobes
Hairdryer
Electric kettle
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Private bathroom
Rainfall showerhead
Bathrobes
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Private bathroom
Rainfall showerhead
Bathrobes
Hairdryer
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Private bathroom
Rainfall showerhead
Bathrobes
Hairdryer
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Private bathroom
Rainfall showerhead
Bathrobes
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Banff National Park Information Centre - 18 min walk - 1.5 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 19 min walk - 1.7 km
  • Tunnel Mountain - 5 min drive - 2.5 km
  • Fairmont Banff Springs Bowling Centre - 8 min drive - 3.5 km

Getting around

  • Calgary International Airport (YYC) - 93 min drive
  • Banff Station - 20 min walk

Restaurants

  • ‪A&W Restaurant - ‬2 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬18 min walk
  • ‪Park Distillery - ‬19 min walk
  • ‪Cedar House Investments Ltd - ‬18 min walk
  • ‪Rose & Crown Restaurant & Pub - ‬20 min walk

About this property

Otter Hotel

When you stay at Otter Hotel, you'll be a short five-minute drive from Banff National Park Information Centre and Banff Lake Louise Tourism Bureau. Guests can visit the fitness centre for a workout or grab a bite to eat at Good Folk, which serves breakfast and dinner. Also, Banff Centre for Arts and Creativity and Upper Hot Springs are within a short drive.

Languages

English, French

At a glance

DONE

Hotel size

    • 174 rooms
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free covered on-site self-parking
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant

What to do

  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Ski area nearby

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • Fireplace in reception
  • Fitness centre
  • 2 hot tubs

Accessibility

  • Lift
  • Lift door width (centimetres): 107

Room amenities

Be entertained

  • Television

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Good Folk – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CAD 30 per pet, per day

Policies

This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover

Also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Are pets allowed at Otter Hotel?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of CAD 30 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Otter Hotel?

Yes, there's free self parking. Electric car charging is available.

What are the check-in and check-out times at Otter Hotel?

Check-in start time: 4:00 PM; check-in end time: anytime. Check-out time is 11:00 AM.

What is there to do at Otter Hotel and nearby?

During the winter, enjoy nearby recreation such as skiing and return when the snow melts for hiking and mountain biking. Soothe your senses in one of the 2 hot tubs or enjoy the use of a fitness centre.

Are there restaurants at or near Otter Hotel?

Yes, there's an on-site restaurant, Good Folk.

What's the area around Otter Hotel like?

Otter Hotel is a short 19-minute walk from Banff Centre for Arts and Creativity and 20 minutes' walk from Bow River.

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Otter Hotel Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Fantastic new hotel!
Beautiful hotel- rooms, restaurant, check in…absolutely lovely.
Jessica, 1-night trip

10/10 Exceptional

Great new hotel in Banff!
Lovely room, excellent coffee, great restaurant on site.
Kaitlyn, 1-night trip

10/10 Exceptional

Great stay
Rooms were so comfortable, I loved the little touches, Rocky Mountain house soaps and lotion. Tea and coffee at the front desk was a fun experience and the hot tub is 100/100!!!
Sean, 2-night trip

8/10 Very good

Great stay
Great stay with excellent views. Service was good and room was comfortable and quiet. Overall, we would stay here again.
Mathew, 2-night trip

10/10 Exceptional

Great service and new hotel in a great location
2-night trip

10/10 Exceptional

Great stay, will be back.
Fantastic stay at this new hotel, would come back again. Looking forward to the hot pools and patio space being open next time.
Andrew, 2-night trip

10/10 Exceptional

Good stay!
Great stay room was clean and nice and staff was very kind and helpful overall a great night!
Samuel, 1-night trip

10/10 Exceptional

A great addition to Banff!
I had a wonderful stay at the Otter! Rooms were modern and comfortable, and I enjoyed the selection of coffee and tea they offered to make in the room. The staff were incredibly friendly, and made this solo traveler feel less lonely.
Victoria, 2-night trip

10/10 Exceptional

Great family trip
Great experience, staff was friendly and provided everything we requested.
Adam, 3-night trip

10/10 Exceptional

We really enjoyed our stay in the superior king sweet, definitely a romatic get away style room !
Hanson, 2-night trip

10/10 Exceptional

Brand new hotel with lots of potential
Though we stayed at this hotel during the final stages of construction (mainly of the amenities), it was an extremely pleasant experience with clean rooms, easy parking, a lovely bar/restaurant, and extremely nice staff. Would definitely consider going back!
Itamar, 3-night trip

10/10 Exceptional

Otter Hotel's exceptional service
I don't typically leave reviews, but the Otter Hotel significantly exceeded our expectations. Multiple times, the staff anticipated needs or went above and beyond to offer great service.
Scott, 1-night trip

10/10 Exceptional

Well located new establishment, great staff
New establishment so it's well maintained. Indoor heated parking, attentive staff & good restaurant. Free bus passes to use into town. Good quiet location in town.
Prema, 2-night trip

10/10 Exceptional

New, modern, lovely!
Fiona, 1-night trip

10/10 Exceptional

We decided on a weekend getaway and the service and stay were amazing. We brought our dog and they gave him toys and treats when we checked in and had a water bowl and bed brought up before we arrived. The rooms were great, bed and pillows were very comfy and the layout of the rooms really felt perfect, not too open but not too tight either. Hottubs were currently closed but were able to go next door to Canoe to use theirs, was about a 3 min walk from the room.
Ryan, 1-night trip

10/10 Exceptional

Gorgeous new hotel in Banff. We had a great time at the Otter hotel in Banff. Great service, beautiful decor, and exceptional cleanliness. We will be back.
Vera, 1-night trip

10/10 Exceptional

Excellent! As a first timer it was a great experience.
Marlon, 1-night trip

10/10 Exceptional

Great stay!
Awesome hotel! not sure if they always have it running, but the heat was up to like 30 degrees in the hallways when I was there. Only gripe. other than that, awesome stay :) would stay again.
Joseph, 1-night trip

10/10 Exceptional

Great hotel
Loved our stay at the Otter. The staff was great. Restaurant attached was top notch. The hot pools weren’t open yet but it was a nice touch that we could use the ones at the hotel beside it. Only complaint was the bed wasn’t as comfortable as I liked and the halls and elevator were extremely hot. I would stay again despite this because everything else made up for it.
1-night trip

10/10 Exceptional

Very good
Kassem, 2-night trip

10/10 Exceptional

Tried out this new hotel in Banff. They are sister hotels with the Canoe hotel next door. While not 100% complete, the service was great and the rooms very clean. The rooftop hot tub next door was super warm in the cold wintertime. And the restaurant was quaint and food was great. As a platinum hotels.com member I was upgraded and received a $25 dining credit. And the front receptionist Petra was super helpful!
Richard, 1-night trip

8/10 Very good

It is still new and not all the facilities are open
Samih, 2-night trip

10/10 Exceptional

Perfect Mountain Getaway at Otter Hotel
Our stay at the Otter Hotel in Banff was nothing short of exceptional! The cleanliness of the hotel was impeccable, and every corner of the property reflected the care and attention to detail they put into maintaining a welcoming environment. The rooms were incredibly comfortable, offering a cozy yet luxurious vibe that made us feel right at home. The staff deserves a special mention—they were classy, polite, and went above and beyond to ensure we had a memorable stay. The room we were assigned had a breathtaking, picture-perfect view of the mountains, making every morning feel magical. Another highlight is that the hotel is pet-friendly, which made it even more special for us as we could bring our furry friend along for the adventure. The overall experience was like staying in a high-end boutique hotel, without feeling overly formal or inaccessible. We loved every moment of our stay and will definitely be returning! Highly recommend to anyone visiting Banff.
Zaida, 1-night trip

10/10 Exceptional

Disappointed that didn't have gym yet
Arbie, 1-night trip

10/10 Exceptional

Amazing Time!
Front desk staff was very friendly!! Outdoor hot tub and fire tables were amazing!
1-night trip