2/10 Poor
29 Apr 2024
Copy of passport
I booked the guest house on 2nd April to stay on the 13th April just for a one night stay due to going on a cruise early the next day. I paid on the same day. I was sent an email by the guest house itself telling me I had to confirm my identity by sending a photo of my passport and let them know what time I would arrive. Which I did. In the email it also said I would be sent the code for the main door and my room at 2pm on the day of arrival. My son took me from Nottingham to Southampton and we arrived at 3pm but I had still not received the code for the door. I phoned several times to ask for the code and got no reply. So my son would not leave me until I gained entry. Eventually someone called Monica sent me a text saying text me. To which I asked for the codes she asked me if I had received a welcome email I told her I hadn’t so she sent me a copy of the email she had sent at the time of booking. All she kept saying was you have had it. She eventually said that I had not sent the copy of my passport I explained that I had and my son sent her a screen shot of it and she sent me the code after being outside of the guest house for 90 minutes. I was furious as my son needed to get back to Nottingham as soon as he could. There was no apology from her just that we had crossed wires. If she hadn’t received it why didn’t she contact me prior to my arrival.
Dawn
Dawn, 1-night trip
Verified Hotels.com guest review
