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1 room, 2 adults

Fragrance Hotel - Oasis

2-star2 stars
435 Balestier Road, Singapore, 329816, Singapore

Convenient to Tan Tock Seng Hospital
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Food
Delicious food
Location
Great location
Service
Fantastic service
Comfort
More comfort would be nice

Fragrance Hotel - Oasis

from A$78
  • Superior Room
  • Standard Twin Room, No Windows

What’s around Fragrance Hotel - Oasis

Landmarks

  • In Novena
  • Mustafa Centre - 28 min walk
  • Orchard Road - 30 min walk
  • Bugis Street Shopping District - 45 min walk
  • Tan Tock Seng Hospital - 10 min walk
  • Mount Elizabeth Novena Hospital - 10 min walk
  • City Square Mall - 29 min walk
  • Sultan Mosque - 43 min walk

Getting around

  • Singapore (SIN-Changi) - 20 min drive
  • Singapore (XSP-Seletar) - 14 min drive
  • Johor Bahru (JHB-Senai Intl.) - 42 min drive
  • JB Sentral - 21 min drive
  • Novena Station - 13 min walk
  • Toa Payoh Station - 17 min walk
  • Boon Keng Station - 23 min walk

At a glance

Key facts

Hotel size

  • This hotel has 36 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking (limited)

Payment types at the property

Other information

  • Smoke-free property

In the hotel

Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2007
  • Lift
Accessibility
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Good 7.2 From 259 reviews

Poor 2.0
A RIDICULOUS HOTEL STAFF SERVICE!
I was TOTALLY DISAPPOINTED IN THE RATING EXPECTATIONS THE HOTEL DISPLAY ON THE WEBSITE! THIS IS TOTALLY A LIE WHEN THE MORNING SHIFT MALAY LADY FRONT DESK STAFF TOLD ME AFTER I CHECK OUT I COULDN'T EVEN LEAVE MY LUGGAGE FOR A STORE AND SHE JUST PUT MY LUGGAGE AT THE ROAD OF THE GUEST LOBBY ENTRANCE ACCESS WAY WHEN I LOWER MY REQUEST OF COLLECTING MY LUGGAGE IN AN FEW HOURS TIME! SHE LIED STATED NO LUGGAGE STORAGE FOR THIS FRAGRANCE HOTEL WHICH SHE HAD A LUGGAGE TAGE FOR ME. I FIND IT RIDICULOUS! AND WHY COULDN'T SHE JUST PLACE A SMALL LUGGAGE BAG OF MINE IN FRONT DESK? I PAID SO MUCH FOR A NIGHT $72++ AND SHE CANT EVEN PROVIDE A VERY BASIC SERVICE ALL HOTEL SHOULD GIVEN? WORSE AND RIDICULOUS THINGS IS, I HAD A HARD TIME CHECK IN AS SHE MENTION HOTEL POLICY GUEST FRIEND SHOULD PROVIDE A ID CHECK IN WHICH I ALREADY STAY SO LONG IN SAME HOTEL GROUP BUT DIFFERENT CHAIN THEY ALLOW MY MOTHER TO ACCESS BECAUSE SHE HAD A PHOTO CARD ID JUST WITHOUT ADDRESS AND CHECK IN MANY DAYS SHE IMMEDIATELY CALL OUT MY OLD STAY AND ACCEPT ONE SIDE STORY THE STAFF DID ASK WE TO BRING THE IC ID to in order stay again which I never heard! I HONESTLY COMMENT ON THIS THAT THIS OASIS MALAY LADY MORNING SHIFT WITH A SPECTACLE IS TOTALLY F VERY RUDE AND BAD SERVICE! THE HOTEL DIDNT SO STRICT LIKE HER AND WORSE IS THE ROOM IS NOT LOCKED WHEN WE CHECK IN. VERY UGLY COMPARE TO THE PICTURE IN HOTEL.COM. NEVER COME BACK AGAIN! ANNOYING!
sg1 night trip
Poor 2.0
Worst place I have ever stayed
We had stayed previously at Fragrance Emerald and had a great stay with a good full bathroom. We booked oasis this time for two nights in a superior room for $134.NZ we arrived in Singapore a day early at 4.00am my mistake, the lady at reception said we could have a room for $90sd. When I complained about the price she said we could go off to McDonald's till 7.30 and she could then let us have the room for $50 which is what we did . She also advised us we would have to stay in that room for our whole stay , with no window and twin beds. We arrived back at reception and a man was now at the front desk I complained to him how we booked a superior room (with a window) He said the next day he would move us over the road to the fragrance classic .Our new room had a queen bed hard up against the wall and a bathroom wet room so when you shower the whole bathroom gets wet . Our caravan has a better bathroom than this place . we have traveling for ten weeks and stayed in Hotels the whole time this was the worst, but it was clean
Richard, au2 night trip
Poor 2.0
Rubbish hotel, wouldnt recommend it to anyone
The photos on the site are nothing like what the hotel room is in actual. Its small with no windows in some of the rooms. If you dont get the room cleaned at a certain time, it doesnt get cleaned at all, until the next day at the hour when their housekeeping comes in. They have one soap dispensar for hand wash, body wash and shampoo. No other toileteries apart from dental kit are given by the hotel. Per person you're given only one pillow and per room only one key. Which overall makes the experience really unsatisfactory if you are two people in a room. There is no f&b service the hotel provides. Moreover, its not a hotel, its an extended room facility one step above hostels. The wifi doesnt connect in the full room, only in the corridor and a specific part of the room. Calling guest relations in sucha scenario is useless as they politely decline any assistance and 'apologise for the inconvenience'. Overall, everything about Singapore was amazing, apart from where we chose to stay. Wouldnt recommend this place to anyone. The only thing good about the hotel is, its close proximity to a bus stop that takes you to the closest MRT.
gbOther trip
Good 6.0
SEEK ATTITUDE ATTENTION
As I am a REGULAR in Oasis. Service, cleanliness and comfy all good except for the new lady staff called IRA from the first day she is ok (her look don't look friendly). Next day seen her again she show attitude by not giving me extra bottled water she said the cleaner have given you two bottled waters inside your room. On my checked out I took my luggage with me to stall at the corner. I told her I am going out can I have a luggage tag? Her impolite attitude told me to move my luggage over with others luggage side by side as I don't want to mix it up with others luggage. Before I go to airport I asked her can I use the toilet she said no toilet so I told her I used before. She said is for STAFF ONLY and NEVER APOLOGISE. I had enough of her and got no choice have her photo taken and hopefully the manager train her attitudes to be nice.
Chee Wee, auOther trip
Fair 4.0
I have stayed at two other Fragrance branches and had a good experience, which made me even more disappointed with the Oasis. I know it is a budget hotel chain and rooms will be basic, but I still expect them to be clean and well-maintained. The first room I was assigned, 105 on ground floor, was covered in mould all over the ceiling, plug sockets and vents were coming away from the walls and everything was damp. The next day I was moved to another room upstairs which was much nicer but still had visible mould in corners and the shower was damaged. WiFi is also very slow. Staff did act promptly in responding to my comments and moving me, but I’d expect a hotel in Singapore to have higher standards of maintenance than this. Stay at the Fragrance Emerald instead if you can!
sg2 night trip

Fragrance Hotel - Oasis

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