JEN Singapore Orchardgateway by Shangri-La (SG Clean)

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Outdoor pool
Outdoor pool
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Overview of JEN Singapore Orchardgateway by Shangri-La (SG Clean)

JEN Singapore Orchardgateway by Shangri-La (SG Clean)

4.0 star property
4-star hotel with 1 outdoor pools, connected to a shopping center, near Orchard Central

9.2/10 Superb

988 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Connecting rooms available
The price is AU$345
Price available on 2/8/2022
Map
277 Orchard Road, Singapore, 238858
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Spa tub
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • Terrace
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Orchard
  • Orchard Road - 4 min walk
  • Robertson Quay - 16 min walk
  • Raffles City - 23 min walk
  • Clarke Quay Central - 24 min walk
  • Singapore City Hall - 26 min walk
  • Marina Square - 29 min walk
  • Merlion - 33 min walk
  • Suntec City - 33 min walk
  • Mustafa Centre - 33 min walk
  • Raffles Place - 33 min walk

Getting around

  • Seletar Airport (XSP) - 24 min drive
  • Singapore Changi Airport (SIN) - 28 min drive
  • Senai International Airport (JHB) - 66 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 22.6 miles/36.4 km
  • JB Sentral - 38 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 9 min walk
  • Orchard Station - 13 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La (SG Clean)

JEN Singapore Orchardgateway by Shangri-La (SG Clean) features a rooftop terrace and puts you within a 5-minute walk of Orchard Road. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include 2 bars/lounges, a poolside bar, and a 24-hour health club. The pool and overall value get great marks from fellow travelers. Public transportation is just a short walk: Somerset Station is steps away and Dhoby Ghaut Station is 9 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of SG Clean (Singapore)
Follows standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 499 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Express check-in/out
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Babysitting (surcharge)
  • Children's menu

Working away

  • Meeting rooms
  • Computer station
  • Conference space (452 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An outdoor pool
  • Spa tub

Accessibility

  • Elevator
  • In-room accessibility
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • Chinese (Mandarin)
  • English
  • Hindi
  • Japanese
  • Korean
  • Malay

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Bay Watch at Jen - This poolside rooftop bar serves light fare only.
Lounge at Jen - Onsite bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of SGD 35.31 per person (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for SGD 105.93 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore) and Shangri-La Cares (Shangri-La).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La
JEN Singapore Orchardgateway by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri La
JEN Singapore Orchardgateway by Shangri-La (SG Clean) Hotel
JEN Singapore Orchardgateway by Shangri-La (SG Clean) Singapore

Frequently asked questions

Overall score and ratings

9.2

Superb

9.3/10

Cleanliness

9.1/10

Staff & service

9.1/10

Amenities

9.1/10

Property conditions & facilities

9.0/10

Eco-friendliness

6/10 Good

Archana, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel and best location
Overall good experience. Rooms were big and clean. Location was right smack in town as well.
2-night trip
Verified Hotels.com guest review

4/10 Fair

Pranav, 5-night business trip
Verified Hotels.com guest review

8/10 Very good

Great location
Location is excellent. On top of the mrt and shopping centre Check in was easy, room was ok smaller than expected. It’s quite basic Rooftop pool is great
Catherine, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very strategic location. Clean & friendly staff. Happy to be staying again at Jen for the third time, after it reopens again.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very good hotel but over priced
Location is superb, but room price is very high
Rezaul H, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice stay ! Room was perfect with beautiful city view, and the pool was amazing ! Friendly staff
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

We loved the pool and location
It was nice that the hotel check in staff noticed my wife is pregnant. Breakfast staff gave us a table near the buffet area. Location is great, convenient! I am a local and love the location and it’s great for tourists with the mall just downstairs. Lots of food and shopping. MRT and buses are there too. What we loved most was the pool! Great pool with great views and warm too. Very nice place to chill and tan. Burger grill smells great. We will come back.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Great choice!
Check in and check out was smooth and efficient. Staff were helpful and polite. Centrally located and close to shopping and good eating options. Highly recommended.
Daniel, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Jayden, 1-night trip
Verified Hotels.com guest review