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1 room, 2 adults

JEN Hong Kong by Shangri-La

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Free WiFi
508 Queens Road West, Western District, Hong Kong, Hong Kong SAR

4-star hotel with restaurant, near Victoria Harbour
  • Free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Friendly staff Nice buffet breakfast Room was good. Everything we needed. Disappointed…Jan. 3, 2020
  • Liked: The staff were polite and courteous. The rooms were very clean. The cast PVC sink…Dec. 25, 2019

JEN Hong Kong by Shangri-La

from A$108
  • Deluxe City View Queen Room
  • Deluxe Harbour View Queen Room
  • Superior City View Queen Room
  • Club Mountain View Queen Room with Club Lounge Access
  • Club Harbour View Queen Room with Club Lounge Access
  • Deluxe Harbour View Twin Room
  • Superior City View Twin Room
  • Club Harbour View Twin Room with Club Lounge Access
  • Club Mountain View Twin Room with Club Lounge Access

What’s around JEN Hong Kong by Shangri-La

Landmarks

  • In Western District
  • Victoria Harbour - 6 min walk
  • Hong Kong - Macau Ferry Terminal - 23 min walk
  • Soho - 26 min walk
  • Lan Kwai Fong - 32 min walk
  • Hong Kong Convention and Exhibition Centre - 2.9 mi / 4.7 km
  • Kowloon Bay - 5.3 mi / 8.5 km
  • Ocean Park - 6.1 mi / 9.8 km

Getting around

  • Hong Kong Intl. Airport (HKG) - 36 min drive
  • Hong Kong Sheung Wan Station - 25 min walk
  • Hong Kong Central Station - 3 min drive
  • Hong Kong Austin Station - 5 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 283 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
Airport shuttle service is available from 11:30 AM to 4:30 PM. Fees may apply. Contact the property in advance to make arrangements. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle from 11:30 AM to 4:30 PM *

Parking

  • Self parking (limited) *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Outdoor seasonal pool
  • 24-hour fitness facilities
  • Fitness facilities
Working away
  • Business centre
  • Meeting rooms
  • Conference space size (feet) - 1033
  • Conference space size (meters) - 96
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe Malacca - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Club Lounge - This rooftop bar overlooks the ocean. Reservations are required. Open daily.

JEN Hong Kong by Shangri-La’s small print

Also known as

  • Hotel Jen Hong Kong
  • Traders Shangri-La Hotel Hong Kong
  • Hotel Jen Hong Kong
  • Hotel Jen
  • Jen Hong Kong
  • Jen Hotel Hong Kong
  • Traders Hotel Hong Kong by Shangri La
  • Hotel Jen Hong Kong Shangri-La
  • Jen Hong Kong Shangri-La
  • Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
  • Hotel Jen
  • Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
  • Hotel Hotel Jen Hong Kong by Shangri-La
  • Hotel Jen Hong Kong by Shangri-La Hong Kong
  • Traders Hotel Hong Kong by Shangri La
  • Hotel Jen Hong Kong
  • Hotel Jen Hong Kong by Shangri La
  • Hotel Jen Shangri-La
  • Jen Shangri-La
  • Jen Hong Kong
  • Jen Hong Kong By Shangri La
  • JEN Hong Kong by Shangri-La Hotel
  • Hotel Jen Hong Kong by Shangri La
  • JEN Hong Kong by Shangri-La Hong Kong
  • JEN Hong Kong by Shangri-La Hotel Hong Kong
  • Jen Hotel Hong Kong
  • Traders Hong Kong Shangri-La
  • Traders Hotel Hong Kong
  • Traders Hotel Hong Kong Shangri-La
  • Traders Hotel Shangri-La Hong Kong
  • Traders Shangri-La Hong Kong

Policies

  • The seasonal pool is open from June to September.
  • Pool access available from 7:30 AM to 5:30 PM.
  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

    Onsite parties or group events are strictly prohibited. Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

    Optional extras

    Self parking costs HKD 350 per night

    Rollaway beds are available for HKD 350.0 per night

    Buffet breakfast is offered for an extra charge of HKD 195.80 for adults and HKD 97.90 for children (approximately)

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge of HKD 140 per person (one-way)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for JEN Hong Kong by Shangri-La

    • Does JEN Hong Kong by Shangri-La offer free cancellation for a full refund?
      Yes, JEN Hong Kong by Shangri-La does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at JEN Hong Kong by Shangri-La?
      Yes. Self parking costs HKD 350 per night. Parking spots may be limited.
    • Is there a pool at JEN Hong Kong by Shangri-La?
      Yes, there's a seasonal outdoor pool. Guests have pool access from 7:30 AM to 5:30 PM.
    • Are pets allowed at JEN Hong Kong by Shangri-La?
      Sorry, pets aren't allowed.
    • What are the check-in and check-out times at JEN Hong Kong by Shangri-La?
      You can check in from 2 PM to midnight. Check-out time is noon.
    • Are there restaurants at or near JEN Hong Kong by Shangri-La?
      Yes, there's an onsite restaurant that serves Malaysian cuisine. Nearby restaurants include Hey Hey Kitchen (1-min walk), Cobohouse by 2am (2-min walk), and 美心MX (3-min walk).
    • Is airport shuttle service offered by JEN Hong Kong by Shangri-La?
      Yes, an airport shuttle is available from 11:30 AM to 4:30 PM. The charge is HKD 140 per person one-way.
    • What is there to do near JEN Hong Kong by Shangri-La?
      Recommended spots to visit include Victoria Harbour (6-min walk) and Hong Kong - Macau Ferry Terminal (1.2 mi), along with Soho (1.4 mi) and Lan Kwai Fong (1.7 mi).

    Recent reviews

    Fabulous 8.8 From 496 reviews

    Exceptional 10.0
    Would recommend
    Very convenient location. Service was great
    Hannah, au4 night trip with friends
    Exceptional 10.0
    Great stay
    It was fantastic. Only thing we would have liked is warmer food at breakfast. The baked beans and sausages section were barely warm. Great selection though.
    Sarah, au8 night romance trip
    Exceptional 10.0
    Enjoyable and convenient
    Excellent service from concierge n front desk and felt welcomed. Hotel was fine- not 5 star finish but neat comfortable with good in-house Malaysian restaurant. Harbour view room not as spectacular from central. Lots of local eateries n neighbourhood not as swish as elsewhere in Hk island. Close to MTR stop HKU. And tram line to central , causeway bay just 100 m away. Hk has become expensive these days and this area is a good alternative to central/ causeway bay
    jocelyn, au2 night business trip
    Exceptional 10.0
    Great hotel
    Great hotel and fantastic local food. Easy transportation and access to many part of HK. Definitely will be back again!
    David, auRomance trip
    Very good 8.0
    Safe clean Hotel - little out of town
    Good standard hotel- we had club access that made it nice. Club hosts are very much in your face and wont let you pour your on coffee or drinks in the evening. Food in the evening very boring . But hotel is fine if you need to be in th area. close to MTR so you need to get a unlimited ticket as you need to use it to go anywhere. They have a shuttle bus which they don't tell you about which we used to go to the airport train - and could have used when we arrived but did not know about it
    peter, au2 night romance trip
    Very good 8.0
    Very good and clean
    Jennifer, hk2 night family trip
    Exceptional 10.0
    Great mini-break at a great price
    Perfect hotel for an in-city staycay. It’s well-situated being close to the MTR and in an up-and-coming neighborhood. The top floor pool was just the trick with a pretty amazing view of the harbour. Bed was comfortable and the room was well-appointed and clean. Cafe Malacca is well worth checking out too - food was fantastic! This will now be the go-to staycay hotel for me.
    hk1 night trip
    Exceptional 10.0
    Alan
    Very friendly and helpful staff and a comfortable saty
    Alan, gb4 night business trip
    Exceptional 10.0
    Nice staff especilly when check in very helpful good smile. Great location, next to mtr station, convienent 24hours store just next to hotel, very pleasant stay.
    Bonnie, us2 night trip
    Very good 8.0
    Excellent location with MTR at hotel’s step, Friendly and helpful staff
    Liliane, th4 night trip with friends

    JEN Hong Kong by Shangri-La

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