Hotel Faranda Express Soloy & Casino

The property is located in a not so good part of town, prostitutes and pan handlers everywhere and the surrounding area which is your view from your room is all slums. I would say it's more for local use not visitors. The staff was nice but barely spoke any english which would've been ok if they didn't advertise bilingual. So naturally we assumed that they would be able to at least speak the basics but that wasn't the case. Still really nice employees very helpful as much as they could understand. The pool and rooftop is NOTHING like the pictures the entire building could use a fresh coat of paint. I would suggest not bothering with the food there, they charged $8 for a mediocre breakfast buffet that offered about 5 items which only 2 of the items were below average but we needed to eat before we started our day. My suggestion would be if its your first time visiting pay a little more and stay closer the Cinta Costera or Causeway area.

The air coming out of the air conditioning vents in both rooms smells of mold and mildew. The key cards had to be activated every day because they would not allow access to our room so we had to go to the reception desk to activate both cards every day. The reception staff acted like we were annoying them. The housekeeper for our room was very nice, but that was about it. I have stayed at this hotel many times from 2000 on and this was the worst stay. The room provided was small and the oder was bad. I requested another room and was told I could not get another one. This reservation was made in October 2017 so I do not understand why the room was horrible, maybe because it was a bundle deal??? I like the neighborhood, too bad the hotel is not what it used to be. Many areas of This hotel now have structural damage that would serious code violations in the US. Expedia should check it out. I am sure that many things are a health risk.

The worst hotel that i found till now, im sorry but i don't wanna that other people book this hotel and find a bad surprise! Customer service 0, im in a restaurant and hospitality business and i know how work the situation with all the respect but those guys especially the head guys less then 0! Im sorry..usually i dont like to write bad review but i had too many bad experience in that place! I suggest for you guys to improve the attention at the customers and to try to resolve the problem and not to look the people when them explain the problem like a “dead fish”!

When we checked in we were given a room on the 10th floor. Excited to start our trip we got in the elevator. A bit exhausted of our flight, ready to jump on the bed and rest. To my surprise the room was dirty. Towels on the floor, the bed was not made etc etc. I try not to be a difficult person and went back to the front desk. No apology from the clerk who just said "ow that's awful" and send us back to another room. The people are not very service minded to my opinion. I woke up with back pain every morning, and so did my family members. The overall condition of the hotel is very old.

This was not a 3 star besides getting charged for WiFi the customer service didn’t exist and the room was nasty there was mold evidence of water leak bad patch jobs to the facilities not to mention the prostitution. This is not family friendly or solo couple friendly. You will probably get better service at a Hostel