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Hotel Pullman ZamZam Makkah

Photo gallery for Hotel Pullman ZamZam Makkah

Front of property
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Overview of Hotel Pullman ZamZam Makkah

UNESCO Sustainable Travel Pledge

Hotel Pullman ZamZam Makkah

5.0 star property
Luxury hotel with 2 restaurants, connected to a shopping centre, near Great Mosque of Mecca

7.2/10 Good

1,000 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Air conditioning
  • Lounge area
  • Bathtub
  • Connecting rooms available
The price is AU$331
Price available on 5/12/2022
Map
Abraj Al-bait., Central Area Ajyad, Mecca, 21955

Room options

About this area

Restaurants

  • Al Qasr - 3 min walk
  • Starbucks - 4 min walk
  • Smashburger - 5 min walk
  • Simit Sarayi Makkah - 5 min walk
  • Al-Tayebat Restaurant - 5 min walk

About this property

Hotel Pullman ZamZam Makkah

Hotel Pullman ZamZam Makkah offers a great location, putting you within a short 10-minute walk of Great Mosque of Mecca and Kaaba. For a bite to eat, guests can visit Al Zahra, one of 2 restaurants, which serves breakfast, lunch and dinner. Fellow travellers say good things about the helpful staff and breakfast.

Languages

Arabic, English, French, Hindi, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 1315 rooms
  • Arranged over 33 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 9:00 AM
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Couples wishing to share a room must provide proof of marriage

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (SAR 400 per day)

Other information

  • Designated smoking areas
  • No alcohol allowed on site

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Shopping

Working away

  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Shopping centre on site

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower

Languages

  • Arabic
  • English
  • French
  • Hindi
  • Indonesian

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding
  • Selected Comfort mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Dining

Al Zahra – This restaurant serves breakfast, lunch and dinner.
Al Yasmine – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Tea Garden – This coffee shop specialises in international cuisine and only serves light fare. Open 24 hours.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of SAR 90 per person (approximately)
  • Early check-in can be arranged for an extra charge of SAR 400 (subject to availability)
  • Late checkout can be arranged for an extra charge of SAR 400 (subject to availability)

Children & extra beds

  • Rollaway beds are available for SAR 400.0 per night

Parking

  • Valet parking costs SAR 400 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Policies

Only Muslims are allowed to enter the holy cities of Mecca and Medina.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts major credit cards and cash.

Also known as

Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Mecca
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Mecca
Hotel Pullman ZamZam Makkah Hotel Mecca

Frequently asked questions

Does Hotel Pullman ZamZam Makkah offer free cancellation for a full refund?
Yes, Hotel Pullman ZamZam Makkah does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Pullman ZamZam Makkah?
As of 3 Dec 2022, prices found for a 1-night stay for 2 adults at Hotel Pullman ZamZam Makkah on 5 Dec 2022 start from AU$331, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Pullman ZamZam Makkah?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Pullman ZamZam Makkah?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Pullman ZamZam Makkah?
Yes. Valet parking costs SAR 400 per day.
What are the check-in and check-out times at Hotel Pullman ZamZam Makkah?
You can check in from 2:00 PM - 9:00 AM. There's a charge of SAR 400 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of SAR 400 (subject to availability). Contactless social distancing and check-out are available.
Are there restaurants at or near Hotel Pullman ZamZam Makkah?
Yes, there are 2 on-site restaurants, featuring international cuisine. Nearby restaurants include Al Qasr (3-min walk), starbucks (4-min walk) and Smashburger (5-min walk).
What's the area around Hotel Pullman ZamZam Makkah like?
Hotel Pullman ZamZam Makkah is in the heart of Mecca, a short 6-minute walk from Great Mosque of Mecca and 6 minutes' walk from Kaaba. Travellers say that the area is quiet and good for shopping.

Overall score and ratings

7.2

Good

7.1/10

Cleanliness

7.3/10

Staff & service

6.7/10

Amenities

7.0/10

Property conditions & facilities

7.1/10

Eco-friendliness

6/10 Good

Good overall
Good points: very close to haram, high cleanliness, spacious. Bad points: hidden rules. E.g. only 2 guests allowed breakfast even though I booked presidential suite for 4 guests. Carpet has mushy smell. Booking is non refundable.
Ejaz Ahmaed, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Emad, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

ERFATH, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Junaid, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Not good
Location is excellent. The wait for the elevator can take very long and will be very packed. Hotel room is very outdated. Room smells, bathroom shower is a small square on the ground with no doors, kitchen has non working stove, all the furniture is very very old and dirty, shelving breaking off the walls, and ac systems don’t work properly. The room was very dark, gloomy, and smelling. The photos on the booking do not look like the room. The breakfast had a lot to offer but the location it’s in is so dirty. All the tables and chairs are old. The resturant is so dark and like a tunnel. You feel like you can’t get a breathe of fresh air when in the hotel. Will not stay here again unless it’s updated.
4-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Abdul Khaled, 3-night trip
Verified Hotels.com guest review

6/10 Good

1-night family trip
Verified Hotels.com guest review

2/10 Poor

Too Pricey with rude crew
I never experience such a terrible with attitude crew members, its taken longer than two hours just to check in. no room service at all. Four beds in two bedrooms space.
fazail, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The Hotel and staff were great. They were all welcoming and helped us as much as they can. The condition of the hotel was ok. Seemed like there is a lot of people who stay at this hotel but they have not upkepted the quality of the bathrooms and rooms. We stayed at Oullman Medina also. Quality of the rooms were a lot better.
Uzma, 4-night family trip
Verified Hotels.com guest review