4/10
The stay was alright at best and decent at worst. The hotel is amazing yet, I paid fully upfront for a Friday-Monday stay. I left Sunday a day earlier. I did not know about the policy you need to report that you are leaving a full 24 hours before if you decide to leave early to gain a refund on the additional day. I was informed I was suppose to tell them Saturday that I was leaving Sunday instead of leaving Sunday at check out before my transportation scheduled. So, even though I left early that morning as in before noon on Sunday, I was charged for the whole day.
I do not blame the hotel as I should have known the policy yet I would like for that policy to be announced at check-in. In the United States of America, you’re able to automatically be refunded for days you’re not staying regardless of the day informed. It is my fault for assuming France, with its hospitality industry would have been of that standard.
I will suggest this hotel going forward just be mindful of their policies.
Verified traveller
3-night trip