I booked this accommodation over a month before as part of a business trip - working all day in Dursley the day of arrival and all day the following day - and rang the previous day to confirm my expected time of arrival. When I arrived no one was at home. I rang the number provided, but that was a landline and I could hear it ringing out unanswered. I waited - in the cold and the dark - for 30 minutes and rang again, again to the landline, the only number I had and, again, could hear it ringing out unanswered. Fortunately I did not wait as I was not contacted by the owners until almost 2 hours later by which time I had found, with some difficulty, alternate overnight accommodation 16 miles away. Very frightening. Apparently, this is entirely Hotels.com's fault as they were told on the day the boiler had broken at the accommodation and that no guests could be accepted that day and then Hotels.com failed to let me know.