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Hotel Rocaval

4.0 star property
Discover an urban retreat where convenience meets relaxation - unwind with good food and great company.

Photo gallery for Hotel Rocaval

Outdoor banquet area
Junior Suite
Design Bungalow
Design Bungalow | Living area
Design Bungalow | Private kitchen
Experience the vibrant energy of Hotel Rocaval, set in the heart of the business district. Enjoy a cup of coffee at the on-site cafe, explore Asian cuisine at Coreano Contem. Teddy's, and relax with free WiFi in your room or stroll through the garden. A shopping mall is conveniently located on site and guests can also unwind on a sunny day by spending time at either their playground or off-leash area.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • Connecting rooms available
  • Pet-friendly
  • Gym
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Coffee shop/cafe
  • 24-hour business centre
  • Conference centre
  • Business centre
  • 3 meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is AU$85
includes taxes & fees
24 Feb - 25 Feb

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Garden
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Flat-screen TV
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

Junior Room | View from room

Junior Room

Highlights

Garden
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Connecting rooms available
Flat-screen TV
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Design Bungalow

Design Bungalow

Design Bungalow

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Fireplace
Connecting rooms available
Free cots/infant beds
Dining table
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Balcony or patio
Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Living area

Standard Room

Highlights

Balcony or patio
Soundproofed
Connecting rooms available
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

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Exterior

Hotel Villa Mercedes San Cristobal

  • Free parking
  • Free WiFi
  • Restaurant
  • Bar
8.8 out of 10, Excellent, 250 reviews
The price is AU$86
includes taxes & fees
24 Feb - 25 Feb
Hotel Villa Mercedes San Cristobal
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About the area

Map
Calzada Mexico No. 5 Barrio de Fatima, San Cristóbal de las Casas, CHIS, 29264

What's nearby

  • Grutas de San Cristóbal - 3 min walk
  • Ciudad Cuauhtemoc - 14 min walk
  • Santo Domingo Handicraft Market - 3 min drive
  • Mesoamerican Museum of Jade - 3 min drive
  • San Cristóbal de las Casas Cathedral - 3 min drive

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 69 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪El huarachazo - ‬8 min walk
  • ‪El 7 Mares - ‬3 min walk
  • ‪Fragola - ‬4 min walk
  • ‪Cacao Nativa - ‬1 min walk
  • ‪Al Grano - ‬6 min walk

About this property

Hotel Rocaval

Hotel Rocaval puts you a short five-minute drive from San Cristóbal de las Casas Cathedral. Guests can visit the fitness centre for a workout or grab a bite to eat at Coreano Contem. Teddy´s, which serves Asian cuisine. Other features include a bar/lounge, a snack bar/deli and a terrace.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 95 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 10 kg per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls and off-lead area available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
DONE

Transfers

    • Airport shuttle from 9:00 AM to 7:00 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–1:00 PM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private picnics
  • Snack bar/deli

Working away

  • 24-hour business centre
  • 3 meeting rooms
  • Co-working spaces
  • Conference centre (1270 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Romance packages

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • Shopping centre on-site
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area

Accessibility

  • Wheelchair-accessible registration desk
  • Wheelchairs available on site
  • Grab bar in shower
  • Step-free path to entrance

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Balcony or patio

Freshen up

  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Coreano Contem. Teddy´s – This theme restaurant specialises in Asian cuisine.
Barra café especialidad – On-site lobby lounge. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 160 for adults and MXN 120 for children
  • Airport shuttle service is offered for an extra charge of MXN 1650 per vehicle (one-way. Maximum occupancy 4)

Children & extra beds

  • Airport shuttle for children between the ages of 1 and 11 costs MXN 300 (one-way)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 1500 per night
  • Pets are allowed for an extra charge of MXN 350 per pet, per day

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Hotel Rocaval Hotel
Hotel Rocaval San Cristóbal de las Casas
Hotel Rocaval Hotel San Cristóbal de las Casas

Frequently asked questions

Does Hotel Rocaval offer free cancellation for a full refund?

Yes, Hotel Rocaval does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Rocaval?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of MXN 350 per pet, per day, and there's also a deposit of MXN 1500 per night. Service animals are exempt from fees. Dog exercise areas and food and water bowls are available.

Is parking offered on site at Hotel Rocaval?

Yes, there's free self parking.

Is an airport shuttle service offered by Hotel Rocaval?

Yes, an airport shuttle is available from 9:00 AM to 7:00 PM on request. The charge is MXN 1650 per vehicle one-way.

What are the check-in and check-out times at Hotel Rocaval?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless check-out is available.

What is there to do at Hotel Rocaval and nearby?

Hotel Rocaval has a fitness centre and a picnic area, as well as a garden.

Are there restaurants at or near Hotel Rocaval?

Yes, Coreano Contem. Teddy´s offers Asian cuisine.

Does Hotel Rocaval have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Hotel Rocaval like?

Hotel Rocaval is a short 3-minute walk from Grutas de San Cristóbal and 14 minutes' walk from Ciudad Cuauhtemoc.

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Hotel Rocaval Reviews

Reviews

8.4

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Clean and comfortable
Very friendly and efficient staff. Rooms were all clean and comfortable. The area is quiet although behind the suites there is a gym that plays music non-stop all day but the nights are quiet.
Michaela, 5-night trip

8/10 Very good

Our room was excellent! Super clean, comfortable, convenient, and spacious. Rooms are NOT soundproof since we could hear parties and traffic nearby. Breakfast fare was good, the service was lame.
JAMES, 1-night trip

8/10 Very good

Is a nice comfortable hotel just the priority to customer service is not there...
2-night trip

10/10 Exceptional

Guillermo, 1-night trip

10/10 Exceptional

Juan Rafael, 1-night trip

10/10 Exceptional

Juan Rafael, 1-night trip

10/10 Exceptional

Luis, 3-night trip

10/10 Exceptional

demetrio, 5-night trip

8/10 Very good

COCARECHI, 1-night trip

10/10 Exceptional

WILIADO DAVID, 3-night trip

2/10 Poor

Cero empaticos
Se supone que hotels te da la opción dw que si no te presentas en la reserva por cualquier cosa te cobran una noche y las demas te las reembolsan. Mis hijitos enfermaron y fue imposible el viaje y ventajosos me realizaron el check in. Y ya no tuve la opcion de recuperar nada del hospedaje.
Martín de Jesús, 3-night trip

6/10 Good

Luis Eduardo, 1-night trip

10/10 Exceptional

Luis Eduardo, 1-night trip

10/10 Exceptional

Rene, 2-night trip

4/10 Fair

Angelica Guadalupe, 1-night trip

10/10 Exceptional

Excelente experiencia
Todo muy bien un excelente lugar
MARBELLA, 1-night trip

10/10 Exceptional

Muy tranquila
Liliana, 2-night trip

10/10 Exceptional

Un lugar muy bonito para descansar y el personal muy amables
Julio Cesar, 2-night trip

6/10 Good

En términos generales el hotel cumple con lo básico para tener una buena estancia. Tal vez mas empatía por parte del personal de la recepción al momento de resolver tus dudas, mejoraría la percepción inicial. La habitación se sentía con un poco de humedad, pero esto es algo que suele verse por el clima de San Cristobal.
Carlos, 1-night trip

10/10 Exceptional

Sergio Alhan Toledo, 1-night trip

8/10 Very good

…
Markus, 2-night trip

10/10 Exceptional

Todo excelente!!!
Jesus Esponda, 1-night trip

10/10 Exceptional

Jorge A, 1-night trip

8/10 Very good

Markus, 2-night trip

10/10 Exceptional

Un hotel muy hermoso, la gente muy amable! y la ubicación genial! la vista que tiene está hermosa!
Laura, 3-night trip