PARKROYAL on Kitchener Road

The hotel is very good. Clean comfortable and the location was excellent. The staff were very helpful considerate and made us feel great. Breakfast was excellent with plenty of choice. Management was very considerate. Thank you

When we arrived were told that the pool was being repaired and not available until October. This ought have been communicated with the booking. Overall service, delivery of a roll out bed and check in was very poor. We had an early departure on checkout, and had to wait for 20mins after the advertised opening time for the chef to cook breakfast, despite several requests to wait staff.

If you are looking for a quiet hotel, keep away from this one. very busy with families and noisy.

Great location friendly staff clean and helpful staff breakfast was great with so much to eat it was a great experience for me and my fiancee love to cone back again

What a filthy disgrace for a Hotel. From the time I arrived you could see that the cleaning staff had been on permanent holidays. The front desk was greasy. Once I walked out of the lift on the 18th floor I was met by a pungent cooking smells, bags of rubbish and litter all over the floors. As I walked along the corridor I could see into a couple of the rooms where the guests were actually cooking in the rooms. The room that I was given was supposed to be UPGRADE….well that was a joke. The room was dusty and dirty on every surface. The bathroom was full of black and red mould everywhere. I complained to the staff on no less than 7 occasions during my stay. I asked if the bathroom in particular could be cleaned to remove all the mould from the shower and to replace the shower curtain that was infested with red mould. On my return every day the cleaning had not been done. I really don’t understand why Hotels provide ZERO training to cleaning staff so they would be aware of how to actually clean a room. I have stayed at the hotel several times over the years and have noticed a general decline in the property. This was my last time. Shame on the duty mangers that took my complaints every day and did nothing. Disgusting Filthy Property. Don’t waste your money at this property

The family room was spacious and well-equipped. The pool was great. The only thing that was negative was the breakfast. Australians weren't really catered for. Everything else was fine though.

Loved our stay at Parkroyal. Plenty of space for family with older teenagers. Close to shopping centre with lots if food outlets, MRT and local indian restaurants. Plus Mustafa Centre if you want to shop for just about anything 24 hours. Safe for teens to explore on their own.

Well located hotel opposite the City Mall shopping Centre and close to Farrer Park MRT with convenient, value for money public transport.

Excellent customer service and friendly staffs Prefer to stay next time