The manager Panny and the 7 staff members (all his family members) were helpful and extremely interesting, but regrettably the property was simply horrible. Extremely outdated, dilapidated, filthy, barely functional, extremely uncomfortable. Worst hotel experience we have ever had, as if we were in an adult hostel in the jungle (for the price of a luxury resort!!) that was literally without water at one point. Some of the restaurant meals were quite good, but our average wait time for food was almost 3 hours!!! The place is awash in bugs inside and out, no WiFi, we had to chase the “staff” down to clean the room, one bathroom had no door, the stairs to the upstairs were treacherous and very unsafe, the bathrooms were very dirty as was property in general, there are wild dogs walking around and sometimes attacked us, no tables to put a drink down on beach chairs, quite a few unhappy visitors to the restaurant (due to the lengthy wait time) and elicited loud arguments. This was hotel hell and we were just glad to have survived!! Sorry to say it, but stay far away from this place—it is not tranquil except for maybe a short visit.