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Hotel De Susana and Resort

Photo gallery for Hotel De Susana and Resort

Outdoor pool
Outdoor pool
Outdoor pool
Outdoor pool
Free WiFi, bed sheets

Overview of Hotel De Susana and Resort

Hotel De Susana and Resort

3.0 star property
3-star hotel in Valencia with outdoor pool and restaurant

6.2/10 Good

10 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Restaurant
Map
Purok 2 Patag Bagontaas, Valencia, Mindanao, 8720

Room options

About this area

Restaurants

  • Roadhouse Cafe - 11 min walk
  • Jollibee - 4 min drive
  • Big Boys Grill - 5 min drive
  • Steve's Diner - 5 min drive
  • Gerte & Babes Chicken Ati-atihan Restaurant - 5 min drive

About this property

Hotel De Susana and Resort

When visiting Valencia, Hotel De Susana and Resort is a great choice to consider. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. Other highlights include a terrace and a garden.

Languages

English, Filipino

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 31 rooms

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 6:30 AM–9:00 AM
  • Restaurant

Services

  • 24-hour front desk

Facilities

  • Garden
  • Terrace
  • An outdoor pool

Languages

  • English
  • Filipino

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Stay connected

  • Free WiFi

More

  • Housekeeping (on request)

Special features

Dining

On-site venue – This restaurant specialises in Filipino cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately PHP 160 per person

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

<p>This property does not have lifts.</p><p>This property accepts cash.</p>

Also known as

De Susana And Resort Valencia
Hotel De Susana and Resort Hotel
Hotel De Susana and Resort Valencia
Hotel De Susana and Resort Hotel Valencia

Frequently asked questions

Is Hotel De Susana and Resort currently open?
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
How much does it cost to stay at Hotel De Susana and Resort?
As of 7 Feb 2023, prices found for a 1-night stay for 2 adults at Hotel De Susana and Resort on 25 Feb 2023 start from AU$67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hotel De Susana and Resort offer free cancellation for a full refund?
Yes, Hotel De Susana and Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel De Susana and Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel De Susana and Resort?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Hotel De Susana and Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel De Susana and Resort?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel De Susana and Resort?
You can check in starting at 2:00 PM. Check-out time is noon.
What is there to do at Hotel De Susana and Resort and nearby?
Hotel De Susana and Resort has an outdoor pool and a garden.
Are there restaurants at or near Hotel De Susana and Resort?
Yes, there's an on-site restaurant that offers Filipino cuisine. Nearby restaurants include Roadhouse Cafe (11-min walk), Jollibee (2.5 mi) and Big Boys Grill (3.4 mi).

Reviews

6.2

Good

5.1/10

Cleanliness

5.1/10

Staff & service

7.3/10

Amenities

5.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Awesome place to chiilax
Beautiful resort - awesome pools and great food
Athanasius, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Staycation
The bed was not that comfy. Bedsheets used were of very low quality. Only one sheet used as bed cover and one very thin sheet as blanket. Wifi was very slow. No working telephone inside the room. Not worth the price.
Mae, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Imee Elaine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very good place for small conventions and receptions.
Eli, 1-night romance trip
Verified Expedia guest review

4/10 Fair

The pools were great, very well maintained and clean. Upon entry into the main entry there was water leakage from the ceiling in many places. We ordered the presidential suite and we paid a very high price for this room, but thinking it was the last room available it was the best. How wrong we were. One slightly larger than average room with a couch and a double bed. No security deposit box, room service phone was dead, the tv was blasting loud and no batterys to use the remote control. They said they would replace but never did. Weirdest thing was the wardrobe was inside the bathroom. Bathroom was one of the worst we stayed at for the price tag. The plumbing was terrible. Water kept stalling and stopping in the shower. Hot to cold very fast. The walls were absolutely filthy. Smudge marks from dirty hands and lipstick decorated the walls. They boasted about breakfast but when we arrived we had a small menu and only one meal to choose. I ordered need tapas which was a small plate with half cup of rice and for small slices of beef. Along with a third of a slice of pineapple and a egg. The coffee was free with the orange juice but staff would not refill the almost empty jugs unless more guests arrived. So basically we drank 2 small glasses. Staff would not assist you once your breakfast was served. Upon checking out we complained to staff who already knew about the room problems. But sorry no refunds or partial refunds. The whole experience was absolutely terrible. Scammed good
Andrew, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great place for vacation good food and nice people
Rogelio, 2-night family trip
Verified Expedia guest review

2/10 Poor

Disappointed
No hot water, asked about it and they said they would send someone up to look at it, they never came, I asked if they cleaned the rooms daily and gave fresh towels daily, they said yes, but never once in my 4 day stay did they come in and clean the room or give fresh towels. The tv in my room stopped working after the first day, the pool was nice, it actually had warm water.
Phillip, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Not worth the price
The photos did not match the room at all, so we paid extra to upgrade to the “presidential suite”. It was large, but poorly maintained, with threadbare towels, a sticky floor, leaking sink, and missing fixtures/appliances. We requested to be moved to another room. The replacement room was cleaner. Showers were lukewarm with barely adequate pressure. Beds were too short - I am 183cm and my feet poked out. They have odd-shaped duvets without covers. Room soundproofing was poor towards the corridors - we were woken early every morning by loud voices and people running outside our room. We were surprised to learn there was no daily room make-up service, apparently it was on request only. We requested it on our third day. They did not replace our towels or replace the empty toilet paper - I think all they did was make the bed. They also left our balcony door open the whole day allowing mosquitos to enter. Our requests for new towels, toilet paper and anti-mosquito spray were handled promptly. Breakfast was very limited local fare - rice and fish/meat, although they did offer some of their not-usually-included a la carte options when we asked about it. Service in the restaurant was good, but availability of menu items was poor. I would instead recommend heading over the road to the Roadhouse Cafe if you stay here. Swimming pools were mixed - one seemed very clean, one was slightly greenish, and one was very green and not in use.
Lewis, 4-night trip
Verified Hotels.com guest review

6/10 Good

C'est pas mal
Aseij Eam, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Unsatisfied Stay
It’s uncomfortable and lack of good services ,no tv connection and cable,the room is not clean,the pool is not working.And the staff is not knowledgeable of there job.So I’m very disappointed and I can’t recommend this hotel to my friends and relatives.
Pool is not working
Levy, 1-night family trip
Verified Hotels.com guest review