4/10 Fair
17 Jan 2025
Okay, nothing superb
We expected so much more when we booked this hotel for our 5 day trip to Singapore.
The hotel is an old hotel.
Breakfast buffet was great.
Housekeepers were very attentive and kind.
Our multiple requests to have our room bookings close to each other as we were travelling with young children, were initially ignored.
Then each front desk staff we spoke with had one excuse or another that they were not informed of our request.
A particular front desk staff Anna was extremely rude when communicating with us despite us being calm and explaining that we had made this request multiple times.
Breakfast wait staff were very pleasant. Dinner wait staff, not quite.
We’ve stayed in IHG hotels before and we are members.
Never have we been treated with disdain because we took our children to dinner. IHG hotels pride themselves in being kid-friendly, offering the ‘kids eat for free’ßperk.
Nothing kid friendly about this one sadly.
Verified traveller
2-night family trip
Verified Hotels.com guest review