Gold Coast Convention and Exhibition Centre - 16 min walk - 1.4 km
The Star Gold Coast - 2 min drive - 1.7 km
Pacific Fair Shopping Centre - 2 min drive - 2.1 km
Surfers Paradise Beach - 3 min drive - 2.1 km
Cavill Avenue - 4 min drive - 2.4 km
Getting around
Gold Coast, QLD (OOL-Coolangatta) - 34 min drive
Varsity Lakes Station - 20 min drive
Helensvale Station - 26 min drive
Gold Coast City Coomera Station - 32 min drive
Florida Gardens station - 1 min walk
Broadbeach South Light Rail Station - 26 min walk
Cypress Avenue Station - 30 min walk
Airport shuttle (surcharge)
Restaurants
Cantina on Capri - 3 min drive
McDonald's - 13 min walk
Sushi Train - 3 min walk
BMD Northcliffe Surf Club - 13 min walk
Broadbeach Bowls Club - 8 min walk
About this property
Crowne Plaza Surfers Paradise, an IHG Hotel
Crowne Plaza Surfers Paradise, an IHG Hotel puts you a short five-minute drive from Gold Coast Convention and Exhibition Centre and The Star Gold Coast. After visiting the fitness centre for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at one of the 2 bars/lounges. Other highlights at this luxurious hotel include an outdoor pool, an outdoor tennis court and a hot tub. Fellow travellers love the pool and helpful staff. Public transportation is only a quick walk: Florida Gardens station is steps away.
Languages
Chinese (Mandarin), English, Filipino, Finnish, French, Hindi, Macedonian, Russian, Thai
At a glance
Hotel size
269 rooms
Arranged over 26 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age – 18
Check-out time is 11 AM
Special check-in instructions
The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
On-site self-parking (AUD 18 per day; includes in/out privileges)
Wheelchair-accessible parking and van parking on site
On-site parking is limited
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
2 bars/lounges
Restaurant
Coffee shop
24-hour room service
Snack bar/deli
Water dispenser
Travelling with children
Fence around the pool
What to do
Beach nearby
Hiking/biking trails nearby
Working away
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car hire
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Bike hire
Pool loungers
Facilities
1 building/tower
ATM/banking
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Television in common areas
Fitness centre
An outdoor pool
Hot tub
Outdoor tennis court
Vegan dining options
Vegetarian dining options
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
Lockers available
Banquet hall
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
6 on-site accessible parking spaces
Wheelchair-accessible public bathroom
Wheelchair-accessible van parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Front entrance ramp
Wheelchairs available on site
Closed-captioned TV
Well-lit path to entrance
Step-free path to entrance
Thin carpet in room
Room amenities
Be entertained
55-inch LCD TV
Digital TV channels
Home comfort
Air conditioning (climate-controlled)
Espresso maker
Electric kettle
Dressing gowns
Iron/ironing board
Sleep well
Free cot/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Furnished balcony
Freshen up
Separate bath and shower
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi and wired internet
Phone
Food and drink
Fridge
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Dining
Relish Restaurant – Overlooking the pool, this bar serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Fees & policies
Refundable deposits
Deposit: AUD 100 per accommodation, per stay
Optional extras
Buffet breakfast is offered for an extra charge of approximately AUD 39.00 for adults and AUD 19.50 for children
Airport shuttle service is offered for an extra charge
Credit card charges are subject to an extra charge of 3 per cent
Children & extra beds
Rollaway beds are available for AUD 65.0 per night
Parking
Self-parking costs AUD 18 per day with in/out privileges
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 9:00 PM
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Crowne Plaza Hotel Surfers Paradise
Crowne Plaza Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Crowne Plaza Surfers Paradise Hotel
Frequently asked questions
Does Crowne Plaza Surfers Paradise, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Surfers Paradise, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Crowne Plaza Surfers Paradise, an IHG Hotel?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Crowne Plaza Surfers Paradise, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crowne Plaza Surfers Paradise, an IHG Hotel?
Yes. Self-parking costs AUD 18 per day. Parking spaces may be limited.
Is an airport shuttle service offered by Crowne Plaza Surfers Paradise, an IHG Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Crowne Plaza Surfers Paradise, an IHG Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11 AM.
Is there an on-site casino at Crowne Plaza Surfers Paradise, an IHG Hotel?
No, this hotel doesn't have a casino, but The Star Gold Coast (2-min drive) is nearby.
What is there to do at Crowne Plaza Surfers Paradise, an IHG Hotel and nearby?
Have fun with on-site activities such as cycling, and improve your game on the tennis courts. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Crowne Plaza Surfers Paradise, an IHG Hotel also has 2 bars and a fitness centre, as well as a picnic area and a garden.
Are there restaurants at or near Crowne Plaza Surfers Paradise, an IHG Hotel?
Yes, Relish Restaurant offers pool views.
Does Crowne Plaza Surfers Paradise, an IHG Hotel have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Crowne Plaza Surfers Paradise, an IHG Hotel like?
Crowne Plaza Surfers Paradise, an IHG Hotel is a short 1-minute walk from Florida Gardens station and 16 minutes' walk from Gold Coast Convention and Exhibition Centre. Travellers say that the area is walkable and good for families.
Crowne Plaza Surfers Paradise, an IHG Hotel Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
14 Dec 2024
Yvonne
Yvonne, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 Dec 2024
Ryan
Ryan, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
11 Dec 2024
Overall good
The rooms are a little run down. Staff very helpful and friendly. The lifts had a lot of issues while we were there. Restaurant and breakfast really good
Linda
Linda, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
10 Dec 2024
Gold Coast stay
Great break
Sonia
Sonia, 6-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
10 Dec 2024
Amy
Amy, 1-night trip
Verified Hotels.com guest review
8/10 Very good
6 Dec 2024
RONNY
RONNY, 1-night business trip
Verified Hotels.com guest review
6/10 Good
1 Dec 2024
It’s a great place to stay. Just circumstances didn’t go our way. Rainy weekend so it was a shame the spa was out of order. The room wifi was flaky. There wasn’t enough staff on at breakfast time so buffet was frequently out of food and utensils. All first world problems. Just calling them out as it’s the little things you want a hotel to get right to make it a great stay and worthy of its 4 star rating.
Andrew
Andrew, 1-night family trip
Verified Hotels.com guest review
6/10 Good
18 Nov 2024
Wenting
Wenting, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 Nov 2024
Mark
Mark, 1-night trip
Verified Hotels.com guest review
8/10 Very good
6 Nov 2024
Daina
Daina, 1-night business trip
Verified Hotels.com guest review
6/10 Good
3 Nov 2024
Room too hot
Ac was quite poor, and the room was too hot; minumum temp said 20 but theres no way it was that. Consequently we had to open the balcony door as an alernative, and the noise meant the much looked forward to lay in was impossible. Felt a bit robbed to be honest.
Gary
Gary, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Nov 2024
Beautiful views
The views from our room was incredible. Transportation was easy right across from tram access.
Melody
Melody, 2-night trip
Verified Hotels.com guest review
6/10 Good
29 Oct 2024
YUK ON SIMON
YUK ON SIMON, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 Oct 2024
Ten out of ten
Although not often, whenever I stay at the Gold Coast my first lodging choice is at Crowne Plaza, one tram stop north of Broadbeach. Secure indoor parking, large extremely clean rooms with very comfortable bedding, quiet, attentive polite staff, extremely appetising prepared and served food. Ten out of ten.
Robert
Robert, 4-night trip
Verified Hotels.com guest review
4/10 Fair
23 Oct 2024
Eui Jae
Eui Jae, 1-night trip
Verified Hotels.com guest review
2/10 Poor
23 Oct 2024
Bad bond
I was refused a stay at crown plaza after trying to pay a cash bond.I offered the night to a couple they refused the stay and when I asked for the trip to be cancelled the property refused then I spent two hours trying to get the full refund
Amelia
Amelia, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 Oct 2024
Great place to stay on Gold Coast
Sophie on reception is one of the friendliest people I think i have ever met. She checked me in quickly and with a big smile, I was given an upgrade to a beautiful sea view room. The room was spotless and the view was amazing. I had a king size bed and a great nights sleep. I would definately recommend staying here for the wonderful staff, great location (it's right opposite the tram stop and 2 mins from the beach).
Carol
Carol, 1-night trip
Verified Hotels.com guest review
8/10 Very good
13 Oct 2024
Errin
Errin, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
13 Oct 2024
Such a great location to stay. The room was clean and comfortable and the partial ocean view was appreciated.
Andrew
Andrew, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 Sept 2024
loved our holiday
absolutely loved staying with u guys will definitely be coming back the pool and the spa were perfect and walking distance to the beach as well as transport to cavill Avenue
kristen
kristen, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
23 Sept 2024
Great location
Really nice hotel and spacious room. Perhaps could do with a little updating but overall great location, nice staff and nice place to stay
Elizabeth
Elizabeth, 2-night trip
Verified Hotels.com guest review
2/10 Poor
23 Sept 2024
Amelia
Amelia, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 Sept 2024
Always a pleasant stay.
Whenever I visit Broadbeach I stay at Crowne Plaza. Like the property and staff are always receptive and polite. Next month
October four nights I believe. Country Music Groundwater.
Robert
Robert, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
22 Sept 2024
We absolutely loved our stay in this hotel. We were given a complimentary upgrade to a high level floor which was very greatly appreciated and made such a difference to our stay. We will pay for this upgrade if we stay there again as the view was wonderful. The hotel was spotlessly clean and every member of staff we encountered was friendly and helpful. Our room was lovely. The beds were very comfortable and the large bottles of toiletries in the bathroom and wide selection of teas and coffees in the mini bar made a nice change to what has been available in other hotels we’ve stayed in. We ordered room service for dinner, something we have never done before, so that we could enjoy the view from the balcony. The prices were cheaper than a lot of restaurants and the meals were delicious, delivered promptly, and exactly as ordered. The buffet breakfast was included in our package and had a large selection of cold and freshly cooked items. There’s nothing I would change about our stay at the Crowne Plaza, except maybe to stay an extra night.