2/10 Poor
19 June 2024
DO NOT STAY HERE. This is the worst hotel I have ever stay in Japan. Dirty, dusty, noisy, outdated hotel/building. When I book the hotel with Expedia, I booked 2 adult and 2 children, but when we got there they asked us to pay extra 4000 yen more for 2 children, I asked why we have to pay extra 4000 yen, they said it does not matter how many people you registered, their room is only for 2 peoples, if there are 2 more children then we have to pay more. We was about to walk away and book some other hotel, but we were tired and late at night therefore we have no choice to stay there. WE WANT A REFUND OF 4000 YEN. The room very small, dirty, dusty. Very old building, they are still using the "actual key" to open the door to enter the room. Also, we saw other room's light flickering all night long, my kids was scared, they said it's like "ghost". AGAIN, DO NOT STAY HERE, YOU WILL BE REGRETTED.
Dung
Dung, 2-night family trip
Verified Expedia guest review