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All properties in Hilo, Hawaii, United States of America
1 room, 2 adults

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

3.5-star3.5 stars
Great for families

Good to know

  • Free cots/infant beds
  • Beach nearby
  • Connecting/adjoining rooms available
  • Free WiFi
93 Banyan Dr, Hilo, HI, 96720, United States of America

Bayfront hotel with 2 bars/lounges, near Hamakua Coast
  • Free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • Beach nearby
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The rooms in this property are rundown. Beds are soft and obviously in need of…Jan. 6, 2020
  • No comment, no comment, no comment, no comment, no commentSep. 25, 2019

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

from A$240
  • Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Lanai, Oceanfront (Corner)
  • Junior Suite, 1 King Bed, Non Smoking, Oceanfront
  • Suite, 1 Bedroom, Non Smoking (with Soaker Tub)
  • Suite, 2 Bedrooms (KAMEHAMEHA)
  • Room, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Lanai, Oceanfront
  • Room, 1 King Bed, Non Smoking, Ocean View
  • Room, 2 Queen Beds, Lanai, Oceanfront
  • Room, 2 Queen Beds, Lanai, Oceanfront
  • Room, 2 Queen Beds, Non Smoking, Ocean View
  • Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)
  • Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)
  • Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)
  • Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

What’s around Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Landmarks

  • On the waterfront
  • Port of Hilo - 24 min walk
  • Hamakua Coast - 1 min walk
  • Coconut Island Park - 6 min walk
  • Hilo Farmers Market - 33 min walk
  • Mokupapapa Discovery Center - 37 min walk
  • University of Hawaii at Hilo - 2.8 mi / 4.5 km
  • Rainbow Falls - 3.5 mi / 5.7 km

Getting around

  • Hilo Intl. Airport (ITO) - 8 min drive

At a glance

Key facts

Hotel size

  • This hotel has 379 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11 AM
Front desk staff will greet guests on arrival. It is property policy that all guests must wear a face mask within public areas of the property.
Anyone traveling to Hawaii is required to self-quarantine for 14 days. Beginning September 1, travelers who have proof of a negative COVID-19 test taken within 72 hours of arrival are exempt.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Valet parking *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Room service (during limited hours)
Things to do
  • Bicycle rentals on site
  • Fishing on site
  • Golf driving range on site
  • Golfing on site
  • Helicopter/aeroplane tours on site
  • Kayaking on site
  • Rowing or canoeing on site
  • Sailing on site
  • Snorkelling on site
  • Surfing/boogie boarding on site
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Windsurfing nearby
Working away
  • Business centre
  • Conference space size (feet) - 11,000
  • Conference space size (meters) - 1022
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1960
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 48-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Microwave
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Sandalwood - This restaurant serves breakfast, lunch, and dinner.

Recreation

On Site

  • Golf course on site
  • Bicycle rentals on site
  • Fishing on site
  • Golf driving range on site
  • Golfing on site
  • Helicopter/aeroplane tours on site
  • Kayaking on site
  • Rowing or canoeing on site
  • Sailing on site
  • Snorkelling on site
  • Surfing/boogie boarding on site

Nearby

  • Ecotours nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Windsurfing nearby

Grand Naniloa Hotel Hilo - a Doubletree by Hilton’s small print

Also known as

  • Grand Naniloa Hotel Hilo
  • Grand Naniloa Doubletree Hilton
  • Grand Naniloa Hotel
  • Hilo Naniloa Hotel
  • Naniloa Volcanoes Hilo
  • Naniloa Volcanoes Hotel Hilo
  • Grand Naniloa Hilo
  • Grand Naniloa
  • Grand Naniloa Hotel Hilo Doubletree Hilton
  • Grand Naniloa Hotel Doubletree Hilton
  • Grand Naniloa Hilo Doubletree Hilton
  • Naniloa Hotel
  • Grand Naniloa Doubletree Hilton
  • Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
  • Hilo Naniloa Hotel
  • Grand Naniloa Hotel Hilo a Doubletree by Hilton
  • Grand Naniloa Hotel
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel Hilo
  • Hilo Naniloa
  • Naniloa
  • Grand Naniloa Hilo
  • Grand Naniloa
  • Grand Naniloa Hotel Hilo Doubletree Hilton
  • Grand Naniloa Hotel Doubletree Hilton
  • Grand Naniloa Hilo Doubletree Hilton

Policies

State tax ID - W 50540186.01

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Resort fee: USD 30.00 per accommodation, per night

Resort fee inclusions:

  • Parking
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs USD 20.00 per day

Valet parking costs USD 20 per day

Rollaway beds are available for USD 30.0 per night

Full breakfast is offered for an extra charge of USD 21.00 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

  • Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton offer free cancellation for a full refund?
    Yes, Grand Naniloa Hotel Hilo - a Doubletree by Hilton does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    Yes. Self parking costs USD 20.00 per day. Valet parking costs USD 20 per day.
  • Is there a pool at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    Yes, there's an outdoor pool.
  • Are pets allowed at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    You can check in from 4:00 PM to anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    Yes, there's an onsite restaurant. Nearby restaurants include Coconut Grill (8-min walk), Ponds (9-min walk), and The Hilo Bay Cafe (10-min walk).
  • What is there to do near Grand Naniloa Hotel Hilo - a Doubletree by Hilton?
    Recommended spots to visit include Hamakua Coast (1-min walk) and Coconut Island Park (6-min walk), along with Port of Hilo (1.2 mi) and Hilo Farmers Market (1.7 mi).

Recent reviews

Very good 8.2 From 1,252 reviews

Very good 8.0
Pleasant stay
I liked this hotel. Rooms were clean, slightly on the small size but I didn't mind as we spent most of the time doing tours. Restaurant had a nice atmosphere. Expect tourist prices but at least they had a live band for entertainment. Pool area was small so hate to think how crowded it will get when more people are around but the ocean is right there! I think a lot of people cancelled because of the volcano. Very important - loved that it had a laundry room where you can do your own laundry - although if we hadn't asked we wouldn't have known! So agree with the person who said a directory would have been nice. Reception staff were friendly and helpful. The hotel is not too far from the airport or main town. There is a general store next door and a few scattered restaurants about a 10-15 min walk from the hotel. Anything further and you will need to get a ride. If I ever go back to Hilo I would definitely stay here again.
au4 night romance trip
Exceptional 10.0
Lovely!
Really lovely hotel with friendly and helpful staff. Well worth the price!
Jennifer, au3 night romance trip
Very good 8.0
Good hotel
Great place to go hotel comfortable. One staff member at reception rude and abrupt.
au3 night romance trip
Good 6.0
Good Location
Good location. Nice enough room. There rooms don't have a hotel directory which is inconvenient, as you don't know what the hotel offers. There is only a restaurant, nothing for quick snacks and no room service available. Lovely location right on the water.
Leanne, au1 night family trip
Very good 8.0
we stayed here for 4 nights, the room was small but comfortable and clean. Location was great and hotel grounds were pretty.
Robi, au4 night family trip
Exceptional 10.0
Comfortable hotel
Lovely hotel on bay. Nice warm chocolate chip cookies on arrival. Cool pineapple water available in foyer. Our room looked our to the ocean. Quiet location. Easy drive to downtown Hilo, shops and Volcanoes National Park. Staff very friendly and helpful. Will stay again when I'm go to Hilo again.
Susan, au4 night romance trip
Exceptional 10.0
Hilo is So-So, But The Naniloa is a good choice.
Hilo itself is a bit so-so. There is not much to see and do to make it a worthwhile stay. Naniloa is a good choice though, in a comfortable and reasonably modern hotel. Convenient facilities like a guest laundry are handy. Pool is ok though small. Reception requires more assistants at busy times - 5 deep at check in is not a great welcome. And for the golfers, you will have noted that there is a 9 hole golf course across the road, with free greenfees provided as part of your stay. Worth noting for golfers though is that, in terms of quality I would liken it to a goat track. Actually, that isn't really fair to the goats.... reality is that its probably the worst golf course I've played on anywhere in the world. Listing it as an attraction or hotel facility is a bit of a joke.
adrian, au2 night romance trip
Exceptional 10.0
Best Customer Service!
First Main checked us in. He is a credit to your organization. He was friendly and helpful. He took the initiative to upgrade us to a nicer room! That made everything after that a delight!
Ellen, us1 night family trip
Exceptional 10.0
Great overnight staycation!
Daniel, us1 night trip
Exceptional 10.0
Hilo Staycation
Always a pleasure to stay at this property. The staff make everything great and the location is in the heart of Hilo. We staycation and it’s just nice to be by the ocean and have a pool option even during these COVID times. The whole staff make it safe and memorable.
Mosese, us1 night trip

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

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