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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property
Costa Mujeres beachfront property with spa, restaurant

Photo gallery for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Property amenity
Property amenity
Aerial view
Aerial view
Lobby
VIP Access

Reviews

7.6 out of 10
Good
Experience the ultimate Cancun getaway at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Indulge in a swim-up bar, private beach massages, and yoga classes on site while enjoying helpful staff highly praised by guests.

Popular amenities

  • Bar
  • Non-smoking
  • Free breakfast
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurants and bar/lounge
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Health club
  • Beach umbrellas
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service

Feel at home (6)

  • Children stay free
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Premium TV channels
  • Garden
The current price is AU$503
includes taxes & fees
13 May - 14 May

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Junior Suite

Premium bedding, down duvets, minibar, in-room safe

Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
Bathrobes
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Down duvet
Premium bedding
  • 114 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

Premium bedding, down duvets, minibar, in-room safe

Junior Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
Bathrobes
  • 54 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

View from room

STAR Class Directors Suite One Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Down duvet
Premium bedding
  • 114 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Junior Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
Bathrobes
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
Bathrobes
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Entourage Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
Bathrobes
  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down duvets, minibar, in-room safe

Directors Suite Two Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
Down duvet
Premium bedding
  • 168 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

View from room

STAR Class Producers Two Bedrooms Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
Down duvet
Premium bedding
  • 335 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down duvets, minibar, in-room safe

STAR Class Junior Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
Bathrobes
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down duvets, minibar, in-room safe

Entourage Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
Bathrobes
  • 64 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down duvets, minibar, in-room safe

Directors Suite One Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Down duvet
Premium bedding
  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
Down duvet
Premium bedding
  • 335 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down duvets, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout curtains
Down duvet
Premium bedding
  • 168 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Three Bedroom Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Producers Three Bedroom Suite

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Ceiling fan
3 bedrooms
Blackout curtains
Down duvet
Premium bedding
  • 389 sq m
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
Bathrobes
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

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7.8 out of 10, Good, 528 reviews
The price is AU$543
includes taxes & fees
12 May - 13 May
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About the area

Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

What's nearby

  • Playa Mujeres Golf Club - 8 min drive - 4.5 km
  • Mujeres Beach - 15 min drive - 6.2 km
  • Isla Mujeres Ferry Terminal - 86 min drive - 15.2 km
  • Dolphin Discovery - 93 min drive - 20.5 km
  • North Beach - 93 min drive - 15.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Isla Blanca - ‬5 min drive
  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Flavors - ‬16 min walk
  • ‪Mar - ‬15 min walk
  • ‪Braza Grill - ‬1 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be within a 10-minute drive of Playa Mujeres Golf Club. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and manicures and pedicures. So Cal Gourmet Emporium serves international cuisine and is open for breakfast, lunch and dinner. Other features of this all-inclusive property include a free kid's club, a poolside bar and a health club. Fellow travellers say good things about the helpful staff and overall property condition.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 648 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (1 year old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Local/corner shop
  • Children's games

What to do

  • On a private beach
  • Fitness classes
  • Pilates classes
  • Yoga classes

Working away

  • Business centre
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2019
  • Garden
  • Terrace
  • Health club
  • 4 outdoor pools
  • Designer shops on-site
  • Full-service spa

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages.

Dining

So Cal Gourmet Emporium – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
East Sushi & Teppanyaki – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Sunset Strip Steakhouse – This steakhouse only serves dinner. Open daily.
La Cocina Mexican Cuisine – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Gusto Italian Trattoria – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Sanitation services: MXN 33.94 per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 8:00 PM

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer free cancellation for a full refund?

Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.

Are pets allowed at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Sorry, pets aren't allowed.

Is parking offered on site at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Sorry, there's no on-site parking at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.

What are the check-in and check-out times at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

No, this property doesn't have a casino, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.

What is there to do at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort and nearby?

On-site recreation at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort also has a private beach and a health club, as well as spa services and a garden.

Are there restaurants at or near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Yes, So Cal Gourmet Emporium offers international cuisine.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.6

Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Food
Service staff
Room
Restaurant
Family friendly
Beach
Children
Buffets
Booking
Entertainment

Reviews

10/10 Exceptional

Great stay

Super good - a lot better then the reviews on this page. Everything is top, the restaurants are fantastic, the pools amazing.
kim bukbjerg, 1-night trip

10/10 Exceptional

Great Family Resort

We had a great family spring break stay. We had a star class swim up room that we loved. Our butler was Oscar and he was absolutely amazing! We were celebrating our daughter’s 16th birthday and Oscar went above and beyond with extras. We hung out at star class pool daily and Jody was our server. She did amazing, always had a fresh drink in our hand. We loved the Beach, lazy river and much more. Definitely upgrade to star class.
Misty, 6-night trip

10/10 Exceptional

Excellent service

I had an amazing time at the Planet Hollywood Cancun. The Guest Services' team was awesome thinking about every detail. A special thank you to Gael and Alma, who made my birthday celebration a really spcecial one.
Edgar, 1-night trip

10/10 Exceptional

Lots of stuff for kids to do. Burger was good and steak house was awesome. Raining on our trip but still plenty of things to do.
Josue, 3-night trip

10/10 Exceptional

Stay here

Wonderful place! Extremely beautiful!
Krystal, 1-night trip

10/10 Exceptional

Overall decent resort.
Lahai, 4-night trip

10/10 Exceptional

Good kids activities
Lin, 4-night trip

10/10 Exceptional

The staff was awesome and very attentive to our needs.
vincent, 4-night trip

10/10 Exceptional

Very good stay!
chandroutie, 6-night trip

8/10 Very good

5-star Hotel, 3 Star level food, everything else was excellent.
Jarred, 5-night trip

10/10 Exceptional

Amazing beach, great family atmosphere, great proximity to the amenities (bars and washrooms near all pools and gathering areas, well laid out.) Only minor issue was that room service doesn't clean the room everyday. However when we asked for service, it was provided promptly. A wonderful family vacation resort.
Keith, 7-night trip

8/10 Very good

Gael, Alma and José Luis were constantly taking care of us and our needs 😀. We had to require water many times, only two elevators and sometime out of order, many maintenance jobs in the facilities.
7-night trip

10/10 Exceptional

Nice family resort.
Mary, 4-night trip

10/10 Exceptional

Great hotel
Anthony, 3-night trip

10/10 Exceptional

The food was good at all restaurants! Javi was our Butler and he made this vacation, Amazing!! Javi handled everything for us and even helped our friends whose butlers were not as good.
Rebecca, 7-night trip

4/10 Fair

Food was mediocre.
Giridhar, 4-night trip

10/10 Exceptional

The resort has an awesome beach. It’s a nice family resort with a lot of amenities for everyone.
Silvia, 7-night trip

10/10 Exceptional

Great family resort with loads to do!
Kara, 5-night trip

10/10 Exceptional

Birthday trip

It’s a very nice place to go with friends.
Kristie, 3-night trip

8/10 Very good

The property was really clean. The staff was really nice and informative about area. The only thing that wasn't wonderful was the food.
Estaban, 3-night trip

10/10 Exceptional

Had a great time
carmen, 4-night trip

8/10 Very good

The staff were very welcoming and helpful!
Sarah G, 4-night trip

10/10 Exceptional

All the staff was fantastic
George, 4-night trip

10/10 Exceptional

Throughout the entire time we had an excellent time from the service, the food and the facilities, everything was very tidy and clean.
Steven, 4-night trip

10/10 Exceptional

Ms Nelly in the family pool area was wonderful. She made sure we had all we needed while hanging out at the cabana. Also Ms. Cynthia in the kids club was awesome. Took great care of our daughter while we hung out at the adult pool for an hour.
Damaris, 3-night trip