Wei was polite and friendly when we checked in. We received our 20% off food voucher with our room keys. When we got to our non smoking room there was a very strong cigarette smell as soon as we opened the door. When we informed the front desk staff of the smell, Wei quickly informed housekeeping and found us another room. Our new room was much better, however when we opened the closet there was a pair of women’s underwear hanging up in there! So back downstairs we went to deliver those. Wei apologized again. The beds were comfortable and the bath tub was nice and deep. The AC worked well.
We ordered dinner to go from Tailgate Social and it was yummy and they correctly applied the 20% off.
The next morning I received a text at 8:10am with checkout instructions AND housekeeping knocked on our door at 8:30am to see if we had checked out!!! Check out is not until 11am, so not sure why they’re knocking so early and why I’m getting a text that early too. We left our room around 9:30am, housekeeping was standing a few doors down, and by the time we got to the car, they had already checked us out!
All this to say, Wei at the front desk was great and housekeeping needs to do a better job. We didn’t appreciate being “pushed out” in the morning either. Almost felt like we were inconveniencing them.
Not sure if we will be back.