6/10 Good
19 Dec 2024
Disappointed in this property
Upon entering, there is a nice fireplace setting and a huge lobby. The decor is very woodsy and in the Arts and Crafts style. There were Pay phone booths along the large corridor. The room they gave us was directly adjacent to the elevator shaft. We had noise all night long. When we complained about it, we were told that we had not specified that we did not want to be near an elevator shaft! The room was on the second floor, and looked directly into the glass roof of the outdoor pool, with overhead lights on all night. We like to be awakened by natural daylight, but it was impossible due to the light shining in our room. The inferior room made me wonder if it was due to the third-party booking? Our room was big, but they installed two huge Stickly type lounge chairs at the foot of each bed. I came home with bruises on both legs from running into the arms of the chairs in the middle of the night. The queen size beds were soft and we rolled toward the middle. The windows were nice and big but one was in need of replacement due to the damaged glass that was mostly scratched. The staff however was very nice and allowed us to do a 2 PM check out.
Christina
Christina, 2-night family trip
Verified Hotels.com guest review
