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Ngorongoro Serena Safari Lodge

Photo gallery for Ngorongoro Serena Safari Lodge

Breakfast, lunch and dinner served
Standard room | Balcony view
Exterior detail
Standard room | Extra beds
Breakfast, lunch and dinner served

Overview of Ngorongoro Serena Safari Lodge

Ngorongoro Serena Safari Lodge

4.0 star property
4-star lodge in Ngorongoro Conservation Area with spa and safari

7.8/10 Good

14 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Crater Rim, Ngorongoro Conservation Area
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Room service
  • In-room childcare
  • Air conditioning
  • Garden
  • Arcade/games room
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Concierge services
Feel at home
  • In-room childcare (surcharge)
  • Private bathroom
  • Separate dining area
  • Garden
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

Getting around

  • Lake Manyara (LKY) - 86 min drive
  • Kilimanjaro (JRO-Kilimanjaro Intl.) - 110.5 miles/177.9 km

Restaurants

  • Ngorongoro Crater Lodge Restaraunt - 1 min drive
  • Osterbay Bar - 33 min drive
Map

About this property

Ngorongoro Serena Safari Lodge

Ngorongoro Serena Safari Lodge is a great choice for a stay in Ngorongoro Conservation Area. You can grab a bite to eat at the restaurant and visit the spa to be pampered with massages or body treatments. Other highlights at this upmarket lodge include a bar/lounge and a garden. Fellow travellers say good things about the bar and breakfast.

Languages

English, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 75 rooms

Arriving/Leaving

  • Check-in time from 12:30 PM until 6:00 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • There is no front desk at this property
  • The host will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • BBQs
  • Room service (limited hours)

Travelling with children

  • Childcare in room (surcharge)

What to do

  • Hiking/biking trails
  • Safari
  • Shopping

Working away

  • Meeting rooms

Services

  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Television in common areas
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Wheelchair-accessible parking

Languages

  • English
  • Swahili

Room amenities

Home comfort

  • Air conditioning
  • Dressing gowns

Sleep well

  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated
  • Separate dining area

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

The on-site spa has massage/treatment rooms. Services include massages and body treatments. The spa is open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).

Policies

<p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.</p>

Also known as

Lodge Ngorongoro
Ngorongoro Safari
Ngorongoro Serena Safari Lodge
Ngorongoro Serena Safari Lodge Ngorongoro Conservation Area
Ngorongoro Serena Safari Ngorongoro Conservation Area
Safari Lodge Ngorongoro
Serena Lodge
Serena Lodge Ngorongoro
Serena Ngorongoro
Serena Ngorongoro Lodge
Ngorongoro Serena Safari Hotel Ngorongoro Conservation Area
Ngorongoro Serena Safari
Ngorongoro Serena Safari
Ngorongoro Serena Safari Lodge Lodge
Ngorongoro Serena Safari Lodge Ngorongoro Conservation Area

Frequently asked questions

Does Ngorongoro Serena Safari Lodge offer free cancellation for a full refund?
Yes, Ngorongoro Serena Safari Lodge does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Ngorongoro Serena Safari Lodge?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Ngorongoro Serena Safari Lodge?
Sorry, pets aren't allowed.
Is parking offered on site at Ngorongoro Serena Safari Lodge?
Yes, there's free self parking.
What are the check-in and check-out times at Ngorongoro Serena Safari Lodge?
You can check in from 12:30 PM - 6:00 PM. Check-out time is 10 AM.
What is there to do at Ngorongoro Serena Safari Lodge and nearby?
Have fun during the warmer months with activities such as hiking. Additional recreation on-site includes game viewing, a wildlife and game drive and a safari. Indulge in a treatment at the spa and enjoy other amenities such as an arcade and a picnic area. Ngorongoro Serena Safari Lodge also has a garden.
Are there restaurants at or near Ngorongoro Serena Safari Lodge?
Yes, there's an on-site restaurant.

Reviews

7.8

Good

8.7/10

Cleanliness

8.1/10

Staff & service

10.0/10

Amenities

8.5/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Fair

Disappointing lounge with a high price
The service at this expensive lounge is disappointing. In general there is no prompt help and everything is very slow and not organized.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Incredible service
The view here is great. The food was good, not five star but solid. The staff there are excellent. True good service and very nice people. The spa service was a joy after so many days in the car. Would do again.
Jennifer, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing!!!
Amazing!!!!! Everyone who can go here should go immediately!
allison, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

We had a very nice stay there the only problem was that this part of the country was hit by a lot of rain so quite a few of the roads in the crater was closed or flooded with a great risk to pass.
finn, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

AMAZING!!!!!
Absolutely AMAZING place! Incredible views of the crater from all rooms. Nice bar, great restaurant for breakfast and dinner. Service top notch. Make sure you show them you have prepaid for your room, as they wanted to charge me twice initially....
Sam, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Great views
Stayed here while on Safari after climbing Kilimanjaro and was very pleasantly surprised. Using the few words of Swahili I had learned made all the difference and as a result, the staff and service was great. Dining Room very busy but with a good attitude we had a great meal. Service good, food same as everywhere else and very pleasant and tasty. (One needs to remember where you are and not have huge expectations!) The view is spectacular and worth rising early for the sunrise! Rooms were clean and absolutely satisfactory. A pleasant stay and would return there anytime
Verified Travelocity guest review

8/10 Very good

Toller Blick, sehr guter Service, saunettes Personal. Und das, obwohl es keine kleine Lodge ist.
Munson, 2-night trip
Verified Expedia guest review

8/10 Very good

Ein sehr schönes Hotel. Das Hotel fällt durch seine besondere Bauweise auf. Überall Steine aussen angebracht. Der Service ist ausserordentlich gut. Beim Einchecken wurden unsere Begleiter zur Personalunterkunft verwiesen. Erst auf Nachdruck erhielten wir den zweiten schlüssel. Ein Entschuldigung erhielten wir nicht.
Biggi, 1-night trip
Verified Expedia guest review

6/10 Good

Luxus(preis)klasse Hotel
Da wir zu Sonnenuntergang angereist sind und am nächsten Morgen bei Sonnenaufgang wieder (in die Ngorongoro Caldera) weiter gezogen sind, haben wir das Hotel nur zum Übernachten benötigt. Das Abendessen und das Frühstück waren ausgezeichnet. Letztendlich für die Buchung mitentscheidend war auch die Nähe zum Eingang des Ngorongoro-Schutzgebietes. Dafür ist dieses Hotel auch das teuerste meiner bisherigen Reisekarriere. Den Blick auf (einen Teil) des Ngrorongoro-Schutzgebietes lässt sich das Hotel gut bezahlen. Aber Safari ist eben Luxus und somit teuer ;-)
Herbert, 1-night romance trip
Verified Expedia guest review

4/10 Fair

No service
No game drive scheduled by the lodge, expensive for nothing
pierre, 1-night trip
Verified Expedia guest review