The registration office has spiritually uplifting quotes around the room about treating people well, which are bolstered by small religious & spiritual statues encouraging the same happy vibes. And to completely juxtapose that positivity, there was a gentleman, who I can imagine was the owner, checking me in when I stayed there a few weeks ago, who was quite a piece of work. At his best, he played twisted mind games with absolutely every verbal interaction from the beginning to the end. At his worst, he sneakily tacked on an extra charge via the 3rd party booking company I ordered the room from, Hotels.com, and he wouldn't remove it once I arrived when the fee wasn't pertinent, when he could have. Right then & there, I called Hotels.com, to which they then called him to try & resolve it, & he wouldn't take their call. Hotels.com ultimately made it right, so I'll use them again, but never the Hacienda Motel & this interesting gentleman.