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The Carmen Hotel - Ocean Front

4.5 star property
Adults-only beachfront hotel with outdoor pool, near Quinta Avenida

Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Front of property - evening/night
Exterior
Exterior
Outdoor pool, pool umbrellas
Near Playa del Carmen Maritime Terminal, The Carmen Hotel - Ocean Front offers an oceanfront retreat with a rooftop terrace and poolside bar. Enjoy the outdoor pool, unwind at the restaurant, or explore nearby shopping thanks to concierge services. Guests rave about the hotel's helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Non-smoking
  • Air conditioning
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Beach umbrellas
  • Pool bar
  • Terrace
  • 24-hour front desk
  • Snack bar/deli
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout curtains
  • Lift
The current price is AU$312
includes taxes & fees
11 Mar - 12 Mar

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Owner´s Suite

Owner´s Suite

Owner´s Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite City View

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite Partial Ocean View

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite

Sunrise Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite

Grand Ocean Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite

Captain's Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 60 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout curtains

Coral Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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8.6 out of 10, Excellent, (1023)
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Central Square - 5 min walk
  • Quinta Avenida - 7 min walk
  • Playa del Carmen Main Beach - 12 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk
  • Mamitas Beach - 17 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.5 miles/20.1 km

Restaurants

  • ‪El Fogon - ‬1 min walk
  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪Mandala - ‬5 min walk
  • ‪Vips - ‬3 min walk
  • ‪Cafe Andrade - ‬3 min walk

About this property

The Carmen Hotel - Ocean Front

The Carmen Hotel - Ocean Front features a rooftop terrace and puts you within a 10-minute walk of Quinta Avenida. You can splash around at the outdoor pool, grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a poolside bar, a snack bar/deli and a terrace. Fellow travellers love the pool and helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 37 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Snack bar/deli

What to do

  • On the beach

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Beach umbrellas
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2016
  • Rooftop terrace
  • An outdoor pool

Accessibility

  • Lift
  • Lift door width (centimetres): 150
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 100
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 50-inch LED TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry

Special features

Dining

Deck 5 – On-site rooftop bar.

Fees & policies

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Ocean Front offer free cancellation for a full refund?

Yes, The Carmen Hotel - Ocean Front does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Carmen Hotel - Ocean Front?

Yes, there's an outdoor pool.

Are pets allowed at The Carmen Hotel - Ocean Front?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Carmen Hotel - Ocean Front?

Sorry, there's no on-site parking at The Carmen Hotel - Ocean Front.

What are the check-in and check-out times at The Carmen Hotel - Ocean Front?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Check-out time is noon.

Is there an on-site casino at The Carmen Hotel - Ocean Front?

No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.

What is there to do at The Carmen Hotel - Ocean Front and nearby?

The Carmen Hotel - Ocean Front has an outdoor pool.

Are there restaurants at or near The Carmen Hotel - Ocean Front?

Yes, there's an on-site restaurant, Deck 5.

Does The Carmen Hotel - Ocean Front have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around The Carmen Hotel - Ocean Front like?

The Carmen Hotel - Ocean Front is located on the waterfront, a short 7-minute walk from Quinta Avenida and 12 minutes' walk from Playa del Carmen Main Beach. Travellers say that this hotel is in a good location.

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The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Love it
Amazing place, the rooftop right on the beach is definitely something you want to live. Spacious room and clean. And service and the staff were very welcoming.
christopher, 1-night trip

10/10 Exceptional

Really nice hotel
Mauro, 2-night trip

8/10 Very good

GREAT value for an ocean front hotel!
Glen, 4-night trip

8/10 Very good

Great location
Hilario, 4-night trip

8/10 Very good

very kind staff big thanks to mina receptionist
Rimsha, 4-night trip

8/10 Very good

Property was great
Daniel, 5-night trip

10/10 Exceptional

Great location
This is a boutique hotel with a Fantastic location!! On the Beach and a block away from 5th avenue. The have a restaurant on site that transitions into a beach bar (on the beach) called the Sand Bar (I think). The deck 5 Sky bar give a beautiful view on the ocean. The deck 5 sky bar is on the smaller side (but very nicely down) as it is a boutique hotel. We will stay there again. The beds are great for …..
Joseph, 3-night trip

10/10 Exceptional

Service was great
James, 7-night trip

10/10 Exceptional

The hotel was excellent. Service excellent. Quiet cool rooms. Needs a little maintenance. Needs more towels, and touch ups. But I will definitely stay again!!!
casey, 2-night trip

10/10 Exceptional

This is a great location at the center of 5th avenue the busiest street in Playa de carmen. I would definately stay there again for a great location purpose.
BatEl, 3-night trip

10/10 Exceptional

I liked the hotel and the location a lot. I’d like a hot tub but the pool is cool on the roof. And the views from up there are great!
Saul, 5-night trip

8/10 Very good

Nice
Waqar, 3-night trip

10/10 Exceptional

Great hotel, but theres no parking. Rooms are lovely and beach view is top tier.
Andre, 1-night trip

10/10 Exceptional

This was my third stay at this hotel. The staff is great - both Lupeta and Joceline at the reception were a great help throughout the stay. The free breakfast is generous, location is perfect right at the ocean. Rooms are very clean and comfortable.
Manish, 4-night trip

10/10 Exceptional

Amazing stay! Easy to check in, right in the middle of the city and the beach. Amazing view from the rooftop and very spacious room. Excellent for the price point
Poliana, 2-night trip

10/10 Exceptional

Great location !!!
Doralia, 1-night trip

6/10 Good

Bathrooms @ the lobby were nasty , not toilet paper . Housekeeping forgot to give us toilet paper and the receptionist said she didn't have extra paper. Very loud bar next to the hotel with loud music until 2:00 am . Very pretty hotel , with comfortable bed and big rooms . Hotel close to the beach .
Rosa, 3-night trip

10/10 Exceptional

Beach view and clean
Sandra, 6-night trip

8/10 Very good

Great location, closed to ADO bus stations, and it's on the beach. The facilities need an urgent upgrade,, particularly the pool. OCT2024
Dr. Luis, 7-night trip

10/10 Exceptional

Me and my partner stayed for 7 days .. it is a nice place to stay the beach is feet away from hotel has beach chairs, restaurant infront of beach. The staff was very helpful and friendly.. beautiful place to stay
Carmen, 7-night trip

10/10 Exceptional

Very Loud During the night, busy streets
IGNAT SERGEEVICH, 5-night trip

2/10 Poor

Dirty rooms rude staff money hungry for tips dirty pool ruined my new swim suit
Jessica Kacey, 4-night trip

10/10 Exceptional

Had a great time will definitely be back. Views from the ocean front are beautiful. Staff are friendly. Great location.
Michael, 4-night trip

10/10 Exceptional

Comfortable stay! Beautifully decorated and convenient location! However the lights on the balcony stay on all night (no off switch) and there is conflicting music between the cafe connected to the hotel and the restaurant next door but not too bad! We would stay here again and again!
Abbigail, 1-night trip

10/10 Exceptional

Location
Bernardo, 9-night trip