East Railway Station (East Square) Station - 14 min drive
Jiangjin Road Station - 3 min walk
Xinye Road Station - 7 min walk
Citizen Center Metro Station - 9 min walk
Restaurants
怡乡春竹 - 5 min walk
麦当劳 - 8 min walk
快乐厨房 - 7 min walk
金弟茶室 - 5 min walk
莱约小筑 - 7 min walk
About this property
Park Hyatt Hangzhou
Featuring a rooftop terrace, Park Hyatt Hangzhou puts you within a 10-minute drive of West Lake. You can splash around at the indoor pool, visit one of the 3 restaurants for a bite to eat or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a 24-hour fitness centre, a fitness centre and a terrace. The property is only a short walk to public transportation: Jiangjin Road Station is 3 minutes and Xinye Road Station is 7 minutes.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
237 rooms
Arranged over 11 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in/out available
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Height restrictions apply for on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
3 restaurants
Bar/lounge
24-hour room service
Working away
Meeting rooms
Conference centre (9849 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
Safe-deposit box at front desk
Rooftop terrace
Fireplace in reception
24-hour fitness centre
An indoor pool
Banquet hall
Accessibility
Lift
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Grab bar near toilet
Room amenities
Be entertained
Flat-screen television
Digital TV channels
Films for purchase
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Dressing gowns and slippers
Children's slippers
Iron/ironing board
Sleep well
Blackout curtains
Turndown service
Alarm clock
Premium bedding
Free cot/infant bed
Rollaway/extra bed (surcharge)
Freshen up
Deep-soaking bath
Separate bath and shower
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
Fridge
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Guidebooks/recommendations
Restaurant dining guide
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 218 for adults and CNY 108 for children
Children & extra beds
Rollaway beds are available for CNY 408.0 per day
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 10:00 PM
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and outdoor lighting on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Also known as
Park Hyatt Hangzhou Hotel
Park Hyatt Hangzhou Hotel
Park Hyatt Hangzhou Hangzhou
Park Hyatt Hangzhou Hotel Hangzhou
Frequently asked questions
Does Park Hyatt Hangzhou offer free cancellation for a full refund?
Yes, Park Hyatt Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Park Hyatt Hangzhou?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Park Hyatt Hangzhou?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Park Hyatt Hangzhou?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at Park Hyatt Hangzhou?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Park Hyatt Hangzhou and nearby?
Park Hyatt Hangzhou has an indoor pool and a 24-hour fitness centre.
Are there restaurants at or near Park Hyatt Hangzhou?
Yes, there are 3 on-site restaurants.
Does Park Hyatt Hangzhou have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Park Hyatt Hangzhou like?
Park Hyatt Hangzhou is in Qianjiang New Town, a short 3-minute walk from Jiangjin Road Station and 4 minutes' walk from MIXC Mall.
Park Hyatt Hangzhou Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.2/10
Staff & service
10/10
Amenities
9.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
28 July 2024
Peter
Peter, 2-night trip
Verified Expedia guest review
10/10 Exceptional
11 June 2024
Boyu
Boyu, 1-night trip
Verified Expedia guest review
10/10 Exceptional
16 Feb 2024
Ren
Ren, 2-night trip
Verified Expedia guest review
8/10 Very good
21 Oct 2023
Eugene Pio P S
Eugene Pio P S, 2-night trip
Verified Expedia guest review
10/10 Exceptional
12 Aug 2020
Shaoqi
Shaoqi, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 July 2020
The place is well-planned and very convenient for everywhere. Breakfast included serves very nice meals and drinks there. Further, please do try the Chinese restaurant located at 37 floor and enjoy the boundless swimming pool and fancy gym facilities at 35 floor.
Last but not least, I really like the hotel service. The hotel kindly extended our check-out time.
Lillian
Lillian, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
24 Nov 2019
Chung Lai Eugene
Chung Lai Eugene, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 May 2019
this hotel has wonderful breakfast, great bed, excellent room very clean and calm
Verified traveller
6-night business trip
Verified Expedia guest review
10/10 Exceptional
6 May 2019
Verified traveller
2-night trip
Verified Expedia guest review
10/10 Exceptional
29 Mar 2019
Service!
Service!
Service!
First class!
Located in a traveler friendly neighborhood, safe and convenient. Easy to reach the major tourist attraction-West Lake; as well as the transportation centers. Local cuisine is delicious. The famous Chinese silk products are readily available. Only a short distance ride to the international airport.
Michael
Michael, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
21 Mar 2019
The room was big, we love the gym and restaurant on 48th floor. Food was excellent! Perfect for our staycation!
Verified traveller
3-night romance trip
Verified Orbitz guest review
10/10 Exceptional
22 Jan 2019
Archie
Archie, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
23 June 2018
Jason
Jason, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
16 May 2018
Nice room and comfy. Staff friendly. Chinese restaurant ssrves good food. However, lobby lounge’s lady singer is disappointing. Bad attitude.
J
J, 2-night trip
Verified Expedia guest review
10/10 Exceptional
14 Apr 2018
Nice design, good service , very nice room, will stay at Park Hyatt again !
Verified traveller
Verified Hotels.com guest review
8/10 Very good
14 Apr 2018
Verified traveller
Verified Hotels.com guest review
8/10 Very good
31 Mar 2018
wei
Verified Hotels.com guest review
10/10 Exceptional
30 Mar 2018
Fabulous hotel
We were impressed once we stepped out of the taxi. The team at the driveway are so helpful. And the design of the arrival experience to the lobby is a hit on our senses, sets the tone on what to expect of our next few nights here. Check-in was smooth and the room is simply fabulous. Very spacious, very comfortable. Love the room design. Thomas at the concierge is definitely to be commended. He gives us various options of things to do for the next few days, answers our questions patiently and gives us his full attention while attending to us. He even remembers our pickup times without needing to check when we are unsure the next day! The team at the Park Hyatt Hangzhou really makes our few days memorable.
elleen
elleen, 4-night trip
Verified Expedia guest review
10/10 Exceptional
26 June 2017
Luxurious stay
This Park Hyatt location was newly opened last year. Facilities are very new and luxurious as always with Park Hyatt hotels. Location is not ideal for tourists as it's located in the financial district and slightly far from attractions. Most taxi drivers decline to drive there, making it very difficult to get back.
Gwen
Gwen, 1-night trip
Verified Expedia guest review
10/10 Exceptional
19 Dec 2016
Wonderful hotel
It was a very good hotel
ji
Verified Hotels.com guest review
10/10 Exceptional
22 Nov 2016
New and great! Nice staff and restaurant. Can't say Enuf good things about it! Bob
bob
Verified Expedia guest review
10/10 Exceptional
3 Nov 2016
Verified traveller
Verified Hotels.com guest review
10/10 Exceptional
23 Oct 2016
Love everything of my stay
This is the best hotel I stayed. Very big room with great amenities. The hotel is not 100% done yet. I'm sure the guest's experience will be better after all the amenities are ready for the guest to enjoy with.
Joonfui
Verified Expedia guest review
6/10 Good
24 June 2024
Shuk Han Kimi
Shuk Han Kimi, 2-night trip
Verified Hotels.com guest review
6/10 Good
8 Apr 2024
Service at pool
The staff at swimming pool who was lighting the candle around the pool was very poor attitude. She literally bang the door of each candle holder and made so much noise to a point I need to leave the pool. I think that's what she wanted to do. To get rid of all the guests at pool. I did not expect such level of service at park hyatt at all.