2/10 Poor
5 Jan 2025
Inconsiderate arrangement and service
I booked 1 club room for 4 nights and 1 standard room for 3 nights in this hotel for my parents, my sister and I. As my parents left one day earlier than my sister and I, we changed the standard room to club room on the last night.
It was insane that they only reserved one breakfast for the last day ! When I asked reception of both breakfast restaurant on 21/F and 1/F , both of them requested me to add on one more breakfast if I could like to have breakfast together with my sister! The reason was that I marked only one adult in the last night booking for exactly the same room like I booked for my parents for the previous 3 nights !!!! It was insane. The arrangement was inflexible with an unacceptable reason. It ruined my morning plan, which I had a early flight. Also, after I changed my room to club room, there was a dead cockroach sitting in the middle of rooms corridor.
Tsz Lok
Tsz Lok, 3-night family trip
Verified Hotels.com guest review