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El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

5.0 star property
Playa del Carmen beachfront hotel with 4 restaurants, spa

Photo gallery for El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

14 outdoor pools
Exterior
Beach bar
Exterior
Boating
Luxury and tranquility await at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive. Unwind with a body treatment or cocktail by the beach bar on the serene terrace overlooking Paradise Beach. With 14 pools to dip into, guests can indulge in their preferred pace of relaxation while connected via high-speed WiFi.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Pool
  • Bar
  • Non-smoking
  • Free parking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 4 restaurants and 2 beach bars
  • 2 bars/lounges
  • Full-service spa
  • 14 outdoor pools
  • Free airport shuttle
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden

Feel at home (6)

  • Private hot tub
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout curtains
  • Cable TV service
The current price is AU$1,032
includes taxes & fees
18 Feb - 19 Feb

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for BEACHFRONT CASITA SUITE

Free minibar, in-room safe, desk, laptop workspace

BEACHFRONT CASITA SUITE

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Jetted bath
Shower/bath combination
  • 66 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for PRIVATE POOL CASITA SUITE

PRIVATE POOL CASITA SUITE

PRIVATE POOL CASITA SUITE

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Jetted bath
Shower/bath combination
  • 78 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for SWIM UP CASITA SUITE

SWIM UP CASITA SUITE

SWIM UP CASITA SUITE

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Jetted bath
Shower/bath combination
  • 62 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for PRESIDENTIAL CASITA SUITE

PRESIDENTIAL CASITA SUITE

PRESIDENTIAL CASITA SUITE

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Jetted bath
Shower/bath combination
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Jetted bath
Shower/bath combination
  • 78 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for CASITA SUITE

CASITA SUITE

CASITA SUITE

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Jetted bath
Shower/bath combination
  • 66 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Suite Luxury

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Partial Sea View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Luxury

Free minibar, in-room safe, desk, laptop workspace

Suite Luxury

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Super With Beach View

Free minibar, in-room safe, desk, laptop workspace

Suite Super With Beach View

  • Beach view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Classic With Sea View

Free minibar, in-room safe, desk, laptop workspace

Suite Classic With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

El Dorado Royale, Catamarán, Cenote & More Inclusive

  • Pool
  • Airport transfer
  • Laundry facilities
  • Free parking
8.8 out of 10, Excellent, 345 reviews
The price is AU$976
includes taxes & fees
3 Mar - 4 Mar
El Dorado Royale, Catamarán, Cenote & More Inclusive
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Playa Paraiso Golf Course - 7 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 8 min drive
  • Paradise Beach - 9 min drive
  • Puerto Morelos Town Square - 14 min drive
  • Maroma Beach - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 19.3 miles/31 km
  • Free airport shuttle

Restaurants

  • ‪Cena Trattoria By el Faro - ‬10 min drive
  • ‪Huama - ‬11 min drive
  • ‪El Mar y Tierra - ‬8 min drive
  • ‪Limon y Sal - ‬10 min drive
  • ‪Don Miquel - ‬8 min drive

About this property

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive is a great choice for your beach stay in Playa del Carmen. 14 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy and Ayurvedic treatments. Dining choices include 4 restaurants, and the 2 beach bars are great places to grab a cold drink. Other highlights at this luxurious hotel include 2 bars/lounges, a free airport shuttle and a terrace. Fellow travellers say great things about the helpful staff.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 203 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • You will be asked to provide the property with a copy of your passport after booking
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered on-site self-parking
    • Free secured, uncovered on-site valet parking
DONE

Transfers

    • Free airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • 2 beach bars
  • Coffee shop

What to do

  • On a private beach
  • Use of nearby fitness centre

Services

  • 24-hour front desk

Facilities

  • Garden
  • Terrace
  • 14 outdoor pools
  • Full-service spa
  • Dock

Accessibility

  • Tile flooring in public areas

Room amenities

Be entertained

  • 30-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Bathrobes and slippers

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Private indoor hot tub

Freshen up

  • Jetted
  • Shower/bath combination
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired Internet

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have lifts.

Also known as

El Dorado Casitas Royale Karisma
El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
El Dorado Casitas Royale Karisma Playa del Carmen
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma

Frequently asked questions

Is there a pool at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

Yes, there are 14 outdoor pools.

Are pets allowed at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

Yes, there's free self and valet parking.

Is an airport shuttle service offered by El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

Yes, a free airport shuttle is available.

What are the check-in and check-out times at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge.

What is there to do at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive and nearby?

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive has 2 beach bars, 14 outdoor pools and a private beach, as well as a spa and a garden.

Are there restaurants at or near El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

Yes, there are 4 on-site restaurants.

Does El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive have rooms with private hot tubs?

Yes, each room has a indoor private hot tub and a jetted bath.

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

We had a very good stay at the Casitas. The food was very good quality for an all inclusive. The staff were all excellent. I would have given an excellent rating but we had some room issues. The roof leaked during a rainstorm. Also we had only lukewarm water in the shower. The shower was reported early but never a resolution. Otherwise, a great stay. The More Inclusive had some nice perks like a catamaran snorkeling tour, a water park.
Charles, 5-night family trip
Verified Expedia guest review

8/10 Very good

We enjoyed our stay, except for the day my wristwatch went missing. We were walking to a restaurant for breakfast, and I realized I didn't have my watch. We ate a quick breakfast and went back to our room to get my watch. When we arrived at the room, the cleaning lady was there. I went to get my wristwatch, and it was gone! We called security and they came and performed a thorough check of our room, but did not find the watch. They stated that they would check the cameras to see who had been to our room and get back to us. I was very upset, but didn't want to ruin our last day of vacation, so we left the room to go to the pool for the rest of the day. Around 5 p.m. we returned to the room to get ready for dinner. As I was getting ready, I discovered my wristwatch in my small purse. During the security search earlier, three security men and I had each checked this purse! I guess someone decided to do the right thing and return my wristwatch! I was very happy to get the wristwatch back, but this gave us a very unsafe feeling! We will NOT be going back to El Dorado Casitias Royale!
Karen, 10-night romance trip
Verified Expedia guest review

2/10 Poor

Terrible resort
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
Dan, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Clean and comfortable spot, quiet, friendly and helpful staff. Not so keen on the app for dinner reservations, didn’t work twice. Would have been nice to be able to just make reservations with concierge.
Cass, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice service
Caleb, 5-night trip
Verified Expedia guest review

10/10 Exceptional

We enjoyed staying in the Casitas as it was more quiet and laid back but still easy to get to the restaurants and events happening in Royale and Generations. The staff was very kind and accommodating and made our first trip to Mexico an overall great experience. One thing to note about the property is there is not really an option to lay on the beach or swim in the ocean as it is rocky but we were shuttled to maroma beach which was beautiful.
Brian, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Everything was amazing. The food, the service and property was amazing. So many things to love, we will be back!
Victoria, 7-night trip
Verified Expedia guest review

8/10 Very good

Great resort! Don't count on management for help!
This was our 18th trip to a Mexico all-inclusive resort. We can say by far one of the nicest resorts we have stayed at. The food was fabulous with the service and staff being outstanding. But unfortunately, hotel management decided to do construction on the room next to ours on our last full day at the resort. Sad part for us it was our 32nd wedding anniversary. Construction started in the morning and continued throughout the day. Our outdoor space was basically under construction with workers doing heavy demo all day then running chainsaws only feet from our porch. We had debris falling into our space and swim-out pool making them both unusable the entire day. We expressed our disappointment with the lobby staff and were assured management would be notified. We also expressed our disappointment in the resort app chat section and were assured they were sorry. We left the room for a few hours for lunch and when we came back our entire porch was covered in debris and there were electrical wires in our swim-out pool making the entire area unsafe. We again spoke with multiple staff members about the issue and even our safety concerns and we only got automated messages saying they were sorry they did not meet their own standards. The cleaning staff was scared to even go on the back porch, and we ended up calling maintenance ourselves to get the exposed wires out of the pool. We never got any acknowledgement from management of our concerns.
Brad, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Easily the best customer service we’ve experienced to date. The amenities were fantastic, we enjoyed the More Inclusive offerings, and the food at nearly every restaurant was spectacular. By the end of our stay, we were planning when we could come back.
Matthew, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Christopher, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Kelly, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Loiret, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Eustorjio Aaron, 3-night trip
Verified Expedia guest review

6/10 Good

Garrett Dean, 4-night trip
Verified Expedia guest review

10/10 Exceptional

This place was such an amazing vibe. The staff did so amazing at helping us, and takinf care of any of our concerns.
makyla, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Service by the employees was excellent
Maria, 3-night trip
Verified Expedia guest review

2/10 Poor

Prashant, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Dawn, 7-night trip
Verified Expedia guest review

10/10 Exceptional

First trip out and it everyone was overly nice and happy to help. The area was amazing
Eustorjio, 2-night trip
Verified Expedia guest review

8/10 Very good

Javiera, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Food choices were not the best , regular staff was awesome (Juan was exceptional) concierge was terrible, lied and didnt know what they were doing.
Jack, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

This was our first time, staying at El Dorado, Casitas, and it did not disappoint. The grounds are immaculately maintained, and it is a huge property, so that is saying something. The room was everything as described – swim out was wonderful. The dining options were plentiful. The golf cart service to get you to and from your room due to the Was very helpful. The beach is very large, but very well-kept. The saltwater pool by the ocean was very very nice. The inclusive transportation to and from the airport saved a lot of time. The excursions that were offered as part of the more inclusive package were excellent. If there was one thing that I would say could use a slight improvement is if you are looking to purchase any souvenirs, the selection at their gift shops was a little light. I would highly recommend this resort to anyone, and look forward to returning soon.
John, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing staff. All of them. Every one of them.
Shane Daniel, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

I loved the Casita concept. Each group was like a small village with it's own pool with swim up bar and it's own personal concierge to aid you with reservations to excursions. The property is quite large but they have a great system of large golf cart shuttles running every 10 to 15 minutes to take you anywhere you need. The staff was extremely pleasant and helpful. We will be back.
WILLIAM, 5-night family trip
Verified Expedia guest review

4/10 Fair

Edward, 5-night trip
Verified Expedia guest review