2/10 Poor
7 Jan 2025
Extremely poor customer service. Weekend ruined.
We picked a Hilton because I’ve had good experiences abroad. This is definitely the worst experience that I’ve had in a major chain. It extremely well positioned across the road from London Bridge Railway station. Reception staff were unwelcoming and cold. The tiny, cramped room had not been adequately cleaned. There were nasty stains in the marble in the bathroom. Attempts to order room service had to eventually go through reception as the number rang out consistently. Some snadwiches ordered after 10 were both freezing cold and soggy and therefore inedible. I was misgendered by text by reception despite them knowing who I was. On putting my issues to management I was offered a couple of hours in the bar with sandwiches. I got this after the event had finished. I receipt no adequate explanation or apology for the litany of problems. I won’t be using Hilton again in the country.
Timothy
Timothy, 2-night trip
Verified Hotels.com guest review
