2/10 Poor
27 Dec 2024
Poor Christmas spri
I had the most horrid experience I’ve had at a hotel. First of all. I came to the hotel the week prior to this stay and received decent service. I explained to the front desk that I do not have the deposit money but I know it’s not mandatory because I’ve worked for hotels and in the industry for years. Long story short staff kept me waiting in the lobby freezing. I told them and showed them all I have is 29 dollars to my name and will be back next week. I was given a room 9 hours later before 12 midnight so I couldn’t get a refund. Mind you I told staff I was homeless and was bringing an infant. It’s the only way I can spend time with her.
Alvin
Alvin, 1-night family trip
Verified Hotels.com guest review