8/10 Very good
25 Dec 2024
Overall, a great stay
We have been going to NYC for the past several years during the kids' winter break, and we like to stay in the Rockefeller Center area. This was our first time at The Michelangelo. The location was really good, only about 2 blocks from RC. We splurged and stayed in a one-bedroom suite (with 2 full bathrooms) which was a real treat.
Here are my "complaints":
The card keys were difficult to use and took a while to unlock; there was no use or vending machine on our floor; while there was a coffee maker and coffee pods in the room, there were no mugs for either of the 2 days we were there. I requested mugs through the hotel's text feature but never received them; the TV had no apps like YouTube. We've stayed at less expensive hotels that have YouTube; there was no parking in the hotel as indicated on the booking engine, but there was right across the street; the fridge was stocked with drinks (mostly alcohol), so there was no room to put food or drinks that we had brought or bought; few USB ports; concierge service never picked up the phone. I had to hang up and try the front desk, but the line would ring forever before anyone answered.
Overall, mostly trivial matters, and we enjoyed our stay. We just expected a little more given the room and price.
Teresa
Teresa, 2-night family trip
Verified Hotels.com guest review
