8/10 Very good
28 Jan 2025
Staff disposed of my personal item
Lovely hotel that is very centrally located yet peaceful. They also upgraded us to a bigger room, which we appreciated.
However, during our stay one of their staff disposed of my shoebox (and receipt), which was placed on a chair. I had tried the shoes on and was debating whether to exchange them for a different size but this meant I was unable to do so.
When I spoke to their management about it they claimed I had 'left it close to the bin' which was absolutely untrue. I'm glad my newly purchased shoes weren't in the box at that time or I would have lost them too. None of their staff members or management apologised for the incident, all they did was shift the blame and claim that the incident was 'being investigated' and they eventually told me the box was nowhere to be found. I found it rather unprofessional behaviour and the whole incident meant our stay ended on a bit of a sour note, especially as no one apologised to us at all.
Despite that, it is still a very beautiful hotel and very conveniently located.
Verified traveller
4-night trip
Verified Hotels.com guest review
