X2 Bali Breakers Resort

The hotel staff reserved a ferry trip for us for 10:45AM and agreed on a 9:30AM pick up as the pier was around 1 hour drive from the hotel. One the departure day, they called us at 8AM IN THE MORNING and told us the driver is ready to pick us up at the door. Out of all surprised, I was in total shock and asked them why. The reply that I got was the traffic was worse than expected so it would take 2 hours to get to the pier. So we rushed to get ready and got on the ride which turned out out to be one hour as usual. So we had to wait at the pier for 1.5 hours under the sun. The hotel was new but the staff were totally unprepared for the operation. In the under-staffed restaurant we had breakfast, the staff did welcome us but we had to ask them a few times to have our order taken. As of the location, it is very remote and would take at least one hour to go to any places. Overall, this is money not worth spending. I hope they can train their staff better to meet any kind of industry standard.

What a wonderful staying at this resort!!!!! I felt all the staff really take care customer and very kind. Best services ever in my life. I hope I only want to know his resort!!!!!! Thank you for all of them i really visit agian.