This hotel was a haven to stay at. It was clean, check in was easy, 24/7 hour reception was almost always available. Receptionists were friendly, our laundry was done quickly and pain-free and the free hotel breakfast was incredible (delicious, good options, starts early).
Only slight complaint is that it is in a more residential area of El Poblado and walking home as 2 females at night wasn't always the safest. However, taking ubers was super easy/cheap and the receptionists at night were always there to let us in ASAP. Also the hotel is clearly aging but feels clean despite the aging tiles/walls. AC was a nice touch. Would stay again!