See all properties

Krystal Cancun All Inclusive

4.0 star property
All-inclusive hotel with full-service spa, connected to the convention center, near Gaviota Azul Beach

Photo gallery for Krystal Cancun All Inclusive

View from room
Outdoor banquet area
Cafe
3 bars/lounges, swim-up bar, poolside bar
Outdoor wedding area
Located near La Isla Shopping Mall, Krystal Cancun All Inclusive offers a tranquil retreat with a swim-up bar and poolside bar. Enjoy the warm sand beach, fitness classes at the gym, or unwind at the onsite spa with aromatherapy treatments. With 4 on-site restaurants serving local and international cuisine and helpful staff who have left a lasting impression on previous guests.

Reviews

7.2 out of 10
Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pool
  • Non-smoking
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Fitness centre
  • Free beach club on site
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool

For families (6)

  • Children stay free
  • Children's pool
  • Children's club (free)
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is AU$553
includes taxes & fees
31 Mar - 1 Apr

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Eco-friendly toiletries
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dining table
LED TV
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Krystal Club with Balcony Ocean View, King Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Bathrobes
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Eco-friendly toiletries
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout curtains, iron/ironing board, free WiFi

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Dining table
LED TV
Blackout curtains
Bathrobes
Private bathroom
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Junior Studio Suite, Hot Tub, Ocean View

Occidental Costa Cancún All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Free parking
7.8 out of 10, Good, (2373)
Occidental Costa Cancún All Inclusive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk
  • Cancun Convention Center - 4 min walk
  • Forum Beach - 5 min walk
  • Caracol Beach - 7 min walk
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Coco Bongo - ‬4 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪Forum Beach Club - ‬5 min walk

About this property

Krystal Cancun All Inclusive

At Krystal Cancun All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball and sunloungers, plus you'll be within a five-minute walk of Gaviota Azul Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials and aromatherapy. Aquamarina, one of 4 restaurants, serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights at this all-inclusive hotel include 3 bars/lounges, a free kid's club and a poolside bar. Fellow travellers say great things about the helpful staff and beach location.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Children's club

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 502 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • On the beach
  • Free beach club
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • 5 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1981
  • ATM/banking
  • Garden
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Lift

Room amenities

Be entertained

  • 42-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Recycling

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Aquamarina – This poolside buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Las Velas – This poolside restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
El Mediterraneo – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

Does Krystal Cancun All Inclusive offer free cancellation for a full refund?

Yes, Krystal Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Cancun All Inclusive?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Krystal Cancun All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Krystal Cancun All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Krystal Cancun All Inclusive?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (11-min drive) and Dubai Palace Casino (13-min drive) are both nearby.

What is there to do at Krystal Cancun All Inclusive and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes fitness classes. Indulge in a treatment at the spa and soothe your senses in the hot tub. Krystal Cancun All Inclusive also has 3 bars and an outdoor pool, as well as a fitness centre and a garden.

Are there restaurants at or near Krystal Cancun All Inclusive?

Yes, there are 4 on-site restaurants, featuring local and international cuisine, ocean views and poolside dining.

What's the area around Krystal Cancun All Inclusive like?

Krystal Cancun All Inclusive is a short 3-minute walk from Gaviota Azul Beach and 4 minutes' walk from Cancun Convention Center. The local area is walkable and popular for its beaches.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Krystal Cancun All Inclusive Reviews

Reviews

7.2

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Very good

Nice experience
Bravo, 1-night trip

10/10 Exceptional

Hotel Krystal was amazing i would most definitely visit again.
Aklie, 4-night trip

10/10 Exceptional

Amazing location and great staff!
Flavia, 4-night trip

10/10 Exceptional

Absolutely the best time in my life
Staying at the hotel, Crystal was the most amazing time I’ve ever had on vacation in my entire life. Wonderful service. People were wonderful. The room was awesome. The beaches were absolutely amazing. 100% will be going back in February. Just went from my boyfriend‘s birthday December 11 to the 20th Weather was great. Everything is absolutely amazing.
Donna, 4-night trip

8/10 Very good

Access to the awesome beach, and to the night life.
Jesus, 5-night trip

10/10 Exceptional

Loved the hospitality of the staff. Loved how the beach was just beautiful.
Cristina Herrera, 6-night trip

6/10 Good

Close to lots of clubs
Justin Kyle, 5-night trip

8/10 Very good

Beautiful location and the beach is so beautiful. Its in the center of zona hotelera. Good food.
EMMANUEL L, 5-night trip

8/10 Very good

Excellent staff, good and variety of food Cons: crowded, long check in, poor a/c in room, problem in hot water in bathtub
Tariq, 6-night trip

8/10 Very good

The property was close to lots of shopping and restaurants. Staff is very friendly and helpful.
Katrina, 4-night trip

6/10 Good

Don’t have high expectations
Property itself is nice, friendly staff. Room was a bit run down and worn out. We were told there was 24hr room service, we called for a couple extra towels at 6am and they said there was no service till 8am. They also blast music downstairs till 3-4am so it’s heard throughout the entire building, we were on the 8th floor and it was loud, I couldn’t imagine being on the first floor. Breakfast was “ok” dinner buffet and outdoor snack bar food “horrible”. We skipped dinner the last night cause it was so bad and waited till we got to the airport the next day. Overall not a bad stay, but could use improvements in the rooms and definitely the food.
Antonio, 3-night trip

8/10 Very good

Good property, friendly staff. Restaurants could have been a little better.
Christopher J, 4-night trip

10/10 Exceptional

Always stay here and food is ok but live it because it’s near down the strip
Yvette, 6-night trip

10/10 Exceptional

Was nice and safe area. Short walking to night life. Beautiful beach.
Zaylon, 5-night trip

10/10 Exceptional

Loved seeing the same staff I saw 4 years earlier! Still amazing people there that made us feel so special!
Deborah Lynn, 4-night trip

4/10 Fair

There was a sewer order in the entire lobby the entire time. Elevators were broken. No hot water one day. I do not think we will ever go back or recommend that place. I paid a lot of money for all inclusive and there were limits and the buffet was not good.
Kathleen, 7-night trip

10/10 Exceptional

Good experience everythig so close by
Jennifer, 4-night trip

6/10 Good

The staff was excellent specially the all the people who work in the Aquarium restaurant buffet, im very impressed of there welcoming and eager to serve you, excellent job they deserve a pay raise
Felipe, 4-night trip

8/10 Very good

Nice location great service great environment clean facility. Good food are strongly recommended to anyone travel to Mexico, Cancun to go to Crystal Hotel.
SAKVAN, 6-night trip

6/10 Good

Glad we only booked one night
Overall, I think you got what you paid for here. We only stayed one night. The bartenders were amazing! Rooms were clean and had a great ocean view! My only frustration is that they only offer bottled water In the room. With us only staying one night we didn’t get housekeeping service so we didn’t have anyone to replenish the water bottles. When asking the front desk, they told us they didn’t have any to ask the bar. Then the bar told us to ask the front desk. Basically, after a little bit of a runaround after I talk to another person at the front desk, they said sorry we don’t have any, which is frustrating when you pay for an all inclusive package.
Paige, 1-night trip

10/10 Exceptional

My son really enjoyed his stay here with his girlfriend. The location is great! And they were surprised with a tequila bottle in their room waiting for their arrival!
Angel Gustavo, 4-night trip

8/10 Very good

The property is affordable and the amenities like restaurants, entertainment such as pool table sports bar are present. The swimming pool facility is excellent. The shopping stalls and other clubs are at a walkable distance. Only cons I can think about is that the room seems to have an old infrastructure, sounds from the next room were audible and the shower occasionally dripped. Overall it was a pleasant experience but there is room for improvement.
Sreejith, 4-night trip

10/10 Exceptional

Magical, not your traditional hotel, close to the market, cathedral, and many restaurant options around. Definitely going back!
Lorena, 4-night trip

10/10 Exceptional

Excellent property, close to restaurants, gift shops and nightclubs in a walkable area. You can find everything inside the hotel if you want to stay inside. Very good food options inside the hotel. Pool activities and easy access to the beach with chairs and tables are available on a first come service.
Marcus Vinicius, 7-night trip

8/10 Very good

This is my 3rd time staying at this property. This was my 1st time adding the All Inclusive. The food was great! The Staff was amazing especially the day we went through Tropical Storm Helene. They went beyond their duties to satisfy their guest. I give them 5 STARS for that. I will definitely stay here again next year.
Nicole, 4-night trip