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Ciala Resort Hotels In Kisumu

Photo gallery for Ciala Resort Hotels In Kisumu

Outdoor pool
Terrace/patio
Deluxe Studio | View from room
Executive Suite | View from room
Executive Suite | Minibar, in-room safe, desk, blackout curtains

Overview of Ciala Resort Hotels In Kisumu

Ciala Resort Hotels In Kisumu

3.5 star property
3.5-star hotel in Kisumu with 2 restaurants and spa

8.8/10 Fabulous

10 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Daraja-Mbili, Kisumu, 40100

Room options

About this area

Getting around

  • Kisumu (KIS) - 32 min drive
  • Kakamega (GGM) - 89 min drive
  • Mumias (MUM) - 112 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Peacock Resort - 17 min walk
  • Wayside - 4 min drive
  • Pioneer - Farm & Grill - 4 min drive
  • Pungulu Pangala - 7 min drive
  • CHOMA ZONE - 9 min drive

About this property

Ciala Resort Hotels In Kisumu

Ciala Resort Hotels In Kisumu offers an airport shuttle (available 24 hours) for USD 25 per vehicle one-way. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, facials or body scrubs. An outdoor pool, a bar/lounge and a fitness centre are other highlights.

Languages

English, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 54 rooms

Arriving/Leaving

  • Check-in time from 2 PM until anytime
  • Express check-in available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • BBQs
  • Private dining
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Playground

What to do

  • Ecotours
  • Hiking/biking trails
  • Fishing
  • Rock climbing nearby

Working away

  • Business centre
  • 2 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Bike repair services
  • Bike storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Bike parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • In-room accessibility (selected rooms)

Languages

  • English
  • Swahili

Room amenities

Be entertained

  • 43-inch Smart TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 25 per vehicle (one-way. Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Ciala Resort Kisumu
Ciala Kisumu
Ciala Resort
Ciala Hotels In Kisumu Kisumu
Ciala Resort Hotels In Kisumu Hotel
Ciala Resort Hotels In Kisumu Kisumu
Ciala Resort Hotels In Kisumu Hotel Kisumu

Frequently asked questions

Does Ciala Resort Hotels In Kisumu offer free cancellation for a full refund?
Yes, Ciala Resort Hotels In Kisumu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Ciala Resort Hotels In Kisumu?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Ciala Resort Hotels In Kisumu?
Yes, there's an outdoor pool.
Are pets allowed at Ciala Resort Hotels In Kisumu?
Sorry, pets aren't allowed.
Is parking offered on site at Ciala Resort Hotels In Kisumu?
Yes, there's free self parking.
Is an airport shuttle service offered by Ciala Resort Hotels In Kisumu?
Yes, an airport shuttle is available. The charge is USD 25 per vehicle one-way.
What are the check-in and check-out times at Ciala Resort Hotels In Kisumu?
You can check in from 2 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-in is available.
What is there to do at Ciala Resort Hotels In Kisumu and nearby?
Have fun with on-site activities such as mountain biking, fishing and hiking. Additional recreation on-site includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Ciala Resort Hotels In Kisumu also has a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Ciala Resort Hotels In Kisumu?
Yes, there are 2 on-site restaurants, featuring local and international cuisine. Nearby restaurants include Wayside (2.7 mi), Pioneer - Farm & Grill (3 mi) and Pungulu Pangala (4.6 mi).

Reviews

8.8

Fabulous

9.6/10

Cleanliness

9.1/10

Staff & service

7.3/10

Amenities

9.1/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

8/10 Very good

We came to relax for a couple of days. The pool was closed. The A/C in the room did not work. The water in the fish tank outside was very dirty. The room was clean and the staff were incredibly friendly. The food was great.
kristen, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

I enjoyed the serene environment, it is a world-class hotel in the middle of a rural location. The scenic hills close by, well-lawned grounds, and friendly staff were absolutely fantastic. I recommend the property for families, couples, and for conference arrangements. Thank you for the wonderful hospitality; special thanks to Pauline from the front desk for her wonderful service. Regards, Annette Owidhi.
Annette, 2-night family trip
Verified Expedia guest review

6/10 Good

Spacious rooms and well manicured lawns. The music noise from the pool restaurant at night is annoying
PETER, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely place to live I would 10/10 recommend
2-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Jewel in Western Kenya Hospitality Industry
An amazing place with wonderful service and amenities for the family. Highly recommended for your stay
Swimming pool to cool
Scenic Maragoli hills from the balcony
Festive season all set up.
New year eve and fireworks quite spectacular
John Oyiengo, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Mixed feelings
The hotel facilities are excellent - the best I have seen in the area. However I found the pillows to be uncomfortable and there seems to be a disco nearby that plays all night long, therebybmaking sleep difficult. Service overall was ok - not great.
1-night business trip
Verified Hotels.com guest review

8/10 Very good

Lundström, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amaazing place to stay
2-night trip
Verified Hotels.com guest review