Ciala Resort Hotels In Kisumu, Kisumu

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Executive Suite | Minibar, in-room safe, desk, blackout curtains

Overview
Rooms
Location
Amenities
Policies

3.5-star hotel in Kisumu with 2 restaurants and spa

8.8/10 Fabulous

10 verified Hotels.com guest reviews

Popular amenities

Free parking

Pool

Free WiFi

Airport transfer

Gym

Air conditioning

Daraja-Mbili, Kisumu, 40100

Room options

About this area

Getting around

Kisumu (KIS) - 32 min drive
Kakamega (GGM) - 89 min drive
Mumias (MUM) - 112 min drive
Airport shuttle (surcharge)

Restaurants

Peacock Resort - 17 min walk
Wayside - 4 min drive
Pioneer - Farm & Grill - 4 min drive
Pungulu Pangala - 7 min drive
CHOMA ZONE - 9 min drive

About this property

Ciala Resort Hotels In Kisumu

Ciala Resort Hotels In Kisumu offers an airport shuttle (available 24 hours) for USD 25 per vehicle one-way. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, facials or body scrubs. An outdoor pool, a bar/lounge and a fitness centre are other highlights.

Languages

English, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C or hotter

Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas

Guest rooms kept vacant for 24 hours between stays

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks available

Hand sanitiser provided

This information is provided by our partners.

At a glance

Hotel size

54 rooms

Arriving/Leaving

Check-in time from 2 PM until anytime
Express check-in available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 10 AM
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Pets

Pets not allowed

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Free on-site self-parking

Transfers

Airport shuttle on request (available 24 hours a day)*

Other information

Designated smoking areas

Property amenities

Food and drink

2 restaurants
Bar/lounge
BBQs
Private dining
Private picnics
Room service (limited hours)
Snack bar/deli

Travelling with children

Playground

What to do

Ecotours
Hiking/biking trails
Fishing
Rock climbing nearby

Working away

Business centre
2 meeting rooms
Conference space

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Free bike hire
Bike repair services
Bike storage

Facilities

Safe-deposit box at front desk
Garden
Picnic area
Terrace
Television in common areas
Fitness centre
An outdoor pool
Bike parking
Full-service spa
Sauna
Massage/treatment rooms
Steam room

Accessibility

In-room accessibility (selected rooms)

Languages

English
Swahili

Room amenities

Be entertained

43-inch Smart TV
Premium satellite channels

Home comfort

Air conditioning
Minibar
Electric kettle
Slippers
Iron/ironing board

Sleep well

Blackout curtains
Soundproofed rooms
Turndown service
Bed sheets provided

What to enjoy

In-room massage

Freshen up

Rainfall shower heads
Shower only
Free toiletries
Towels

Stay connected

Desk
Free WiFi
Phone

Food and drink

Free bottled water

Daily housekeeping
In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

Airport shuttle service is offered for an extra charge of USD 25 per vehicle (one-way. Maximum occupancy 4)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property does not have lifts.Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site. This property accepts credit cards, debit cards and cash.

Also known as

Ciala Resort Kisumu

Ciala Kisumu

Ciala Resort

Ciala Hotels In Kisumu Kisumu

Ciala Resort Hotels In Kisumu Hotel

Ciala Resort Hotels In Kisumu Kisumu

Ciala Resort Hotels In Kisumu Hotel Kisumu

Frequently asked questions

Does Ciala Resort Hotels In Kisumu offer free cancellation for a full refund?

Yes, Ciala Resort Hotels In Kisumu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at Ciala Resort Hotels In Kisumu?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Ciala Resort Hotels In Kisumu?

Yes, there's an outdoor pool.

Are pets allowed at Ciala Resort Hotels In Kisumu?

Sorry, pets aren't allowed.

Is parking offered on site at Ciala Resort Hotels In Kisumu?

Yes, there's free self parking.

Is an airport shuttle service offered by Ciala Resort Hotels In Kisumu?

Yes, an airport shuttle is available. The charge is USD 25 per vehicle one-way.

What are the check-in and check-out times at Ciala Resort Hotels In Kisumu?

You can check in from 2 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-in is available.

What is there to do at Ciala Resort Hotels In Kisumu and nearby?

Have fun with on-site activities such as mountain biking, fishing and hiking. Additional recreation on-site includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Ciala Resort Hotels In Kisumu also has a sauna and a steam room, as well as a picnic area and a garden.

Are there restaurants at or near Ciala Resort Hotels In Kisumu?

Yes, there are 2 on-site restaurants, featuring local and international cuisine. Nearby restaurants include Wayside (2.7 mi), Pioneer - Farm & Grill (3 mi) and Pungulu Pangala (4.6 mi).

8.8

Fabulous

9.6/10

Cleanliness

9.1/10

Staff & service

7.3/10

Amenities

9.1/10

Property conditions & facilities

8.3/10

Eco-friendliness

8/10 Very good

21 Oct 2022

We came to relax for a couple of days. The pool was closed. The A/C in the room did not work. The water in the fish tank outside was very dirty. The room was clean and the staff were incredibly friendly. The food was great.

kristen, 2-night romance trip

Verified Expedia guest review

10/10 Exceptional

9 Aug 2022

I enjoyed the serene environment, it is a world-class hotel in the middle of a rural location. The scenic hills close by, well-lawned grounds, and friendly staff were absolutely fantastic. I recommend the property for families, couples, and for conference arrangements. Thank you for the wonderful hospitality; special thanks to Pauline from the front desk for her wonderful service. Regards, Annette Owidhi.

Annette, 2-night family trip

Verified Expedia guest review

6/10 Good

6 May 2022

Spacious rooms and well manicured lawns. The music noise from the pool restaurant at night is annoying

PETER, 3-night trip

Verified Expedia guest review

10/10 Exceptional

20 July 2021

Lovely place to live I would 10/10 recommend

2-night family trip

Verified Expedia guest review

10/10 Exceptional

27 Dec 2020

1-night trip

Verified Expedia guest review

10/10 Exceptional

1 Jan 2020

Jewel in Western Kenya Hospitality Industry

An amazing place with wonderful service and amenities for the family. Highly recommended for your stay