Elephant & Castle Underground Station - 12 min walk
Restaurants
Starbucks - 1 min walk
The Ship, Southwark - 5 min walk
Rice Coming Noodle Bar - 1 min walk
Pret a Manger - 3 min walk
KFC - 3 min walk
About this property
CitySpace Borough
When you stay at CitySpace Borough, you'll be within a 15-minute walk of The Shard and London Bridge. This Georgian hotel is also a short five-minute drive from Tower Bridge and Tower of London. Fellow travellers love the helpful staff. Public transportation is only a short walk: Borough Underground Station is steps away and London Bridge Underground Station is 10 minutes.
Languages
English, Greek, Romanian
At a glance
Hotel size
20 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is 10 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Vikey mobile app before check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets allowed (dogs and cats only)*
Service animals welcome
Food and water bowls available
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
Parking
No on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
Snack bar/deli
Services
Concierge services
Tour/ticket assistance
Laundry facilities
Luggage storage
Virtual front desk
Facilities
1 building/tower
Built in 1940
Safe-deposit box at front desk
Georgian architecture
Accessibility
Smooth flooring in public areas
Thin carpet in public areas
Room amenities
Be entertained
Flat-screen television
Home comfort
Heating
Portable fan
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Bed sheets provided
Freshen up
Shower only
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
More
Daily housekeeping
Fees & policies
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 25 per pet, per stay
Policies
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Also known as
City Hotel
CitySpace
CitySpace Borough Hotel
CitySpace Borough London
CitySpace Borough Hotel London
Frequently asked questions
Does CitySpace Borough offer free cancellation for a full refund?
Yes, CitySpace Borough does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at CitySpace Borough?
Yes, cats and dogs are welcome. There's a charge of GBP 25 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at CitySpace Borough?
Sorry, there's no on-site parking at CitySpace Borough.
What are the check-in and check-out times at CitySpace Borough?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 10 AM. Contactless social distancing and check-out are available.
What's the area around CitySpace Borough like?
CitySpace Borough is a short 1-minute walk from Borough Underground Station and 9 minutes' walk from The Shard.
CitySpace Borough Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
7.6/10
Staff & service
6.8/10
Amenities
7.0/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
4/10 Fair
25 Nov 2024
Very poor compared to the last time I stayed
I have stayed before and was content, however my most recent stay failed to meet expectations.
Initially the online only check in didn't work, I was checked in but the code was invalid, needed to contact call centre for a new one to progress.
Got into the room to find it very cold with both heaters unplugged.
Then find TV missing the remote,
Settled in to very cold bed, but mattress was very lumpy and uncomfortable.
Had to queue for the shared showers in the morning and then when I got to the front there was no hot water. A cold shower after a cold night was rather unwelcome.
Michael
Michael, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
28 Oct 2024
Afsana
Afsana, 1-night trip
Verified Hotels.com guest review
4/10 Fair
12 Oct 2024
Daniel
Daniel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 Oct 2024
Small yet comfortable
Small but comfortable room, clean, smartly styled and fresh.
Would I stay again - Yes
Craig
Craig, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 Oct 2024
Joe
Joe, 4-night business trip
Verified Hotels.com guest review
2/10 Poor
3 Oct 2024
PUT A SIGN ON YOUR BATHROOM
NO SIGN TO THE BATHROOM, HAD TO CALL CUSTOMER SERVICE AND THE MAN HAD ME WALKING ALL OVER THE PROPERTY LIKE AN IDIOT FOR AGES UNTIL IT GOT TO THE POINT WHERE I WOKE UP A GUEST AND SHE POINTED ME TO THE BATHROOM. ABSOLUTELY RIDICULOUS. The customer service guy was somewhere on the other side of the world and sent me THE WRONG WAY bc his directions were WRONG.
Verified traveller
1-night business trip
Verified Hotels.com guest review
4/10 Fair
3 Oct 2024
The TV did not work
Thomas
Thomas, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
2 Oct 2024
Aisha
Aisha, 1-night trip
Verified Hotels.com guest review
8/10 Very good
28 Sept 2024
Deborah
Deborah, 1-night trip
Verified Hotels.com guest review
8/10 Very good
27 Sept 2024
Vicky
Vicky, 1-night trip
Verified Hotels.com guest review
6/10 Good
26 Sept 2024
Steve
Steve, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Sept 2024
simon
simon, 1-night trip
Verified Hotels.com guest review
8/10 Very good
28 Aug 2024
Shylo
Shylo, 2-night trip
Verified Expedia guest review
8/10 Very good
22 Aug 2024
Samuel
Samuel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Aug 2024
Suzanne
Suzanne, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
8 Aug 2024
Suzanne
Suzanne, 1-night business trip
Verified Hotels.com guest review
4/10 Fair
7 Aug 2024
ian
ian, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
29 July 2024
Paul
Paul, 2-night trip
Verified Hotels.com guest review
8/10 Very good
28 July 2024
Anita
Anita, 1-night trip
Verified Expedia guest review
4/10 Fair
20 July 2024
When checking in getting to our room was like navigating a building site. Tools outside our door.
Catherine
Catherine, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
10 July 2024
Paul
Paul, 1-night trip
Verified Hotels.com guest review
6/10 Good
10 July 2024
The biggest problem is the front desk only opens during day time and there is no way to leave my luggage for storage when I check out.
Neil
Neil, 2-night trip
Verified Expedia guest review
10/10 Exceptional
6 July 2024
L
L, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 July 2024
Excellent Hotel. Spotless.
This hotel is in a great location. Just renovated to a very high standard. Staff are lovely. Bourogh market is a short walk away and Tube station just next door. Fridge in room, teas and coffee. No elevator.
Only issue is if your late checkout it’s £50 per hour. So be careful.
Brian
Brian, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 July 2024
Can’t fault it
Very well situated hotel near borough station. Room was small but everything we needed. We opted for an en-suite however there are some which use a communal bathroom- although still very pleasant and clean. There is a bit of traffic noise but to be expected for the location. Staff are very friendly and helpful although it is a self check in and out. All my information was provided to me as I needed it. I would consider this being my primary stay in London for any future visits.