Selina Cartagena

Make no mistake it’s a hostel, even the individual rooms are noisy and not sound proof.

Very disappointing. Most of the staff are rude. I asked for a blanket but one of the guys in reception said oh we gove only to private room. I was so surprised then when i said then do u expect me to freeze just coz i am in 7 beds dorm and got mad then he said ok iwill give u the blanket. I got sick coz of their strong freezing AC and yet that was their reaction. I kept booking eveytime extra night to recover but everytime a lot of shot hapening like their nusic is so loud and annoying that goes daily bery late so no sleeping at all and i booked extra day so i rest during the day but still they came rudely waking me up the moment i went to nwd and movwd mw to another room. They care only about making money from u . We wanted to gi fr day trip befor hwading to santa marta and then they said we habe to pay 15 per bag if we wanna keep or bags. So rediculous .for my friend theybsaid after 12 u pay and for mw after 3 and anotehr fork after 6 so at least make one version. The worst ever. U have to always wait for s looong time to get somgyh u wated my time money energy and tuined my holiday plam ssinwc i was agaying more here just coz got sick coz of you not caring . I had to ask many times juts to habe the ac lowered a bit . I have more 7 reviews to write for you . Get ready ....

Had a private room for 3 nights. Staff was really unhelpful every step of the way...your presence at the desk and any questions are ignored. Absurd levels of music on some nights, felt like I was sleeping in a club (even tho they describe the hostel as “chill”). Music blasted till 2am. Salsa class canceled last minute. Pools on both roofs alternated between cloudy/green and blue, and had plastic and garbage in them. Bathrooms near pool and on ground level floor were filthy, like a public bathroom in Paris. Common areas and elevators had disgusting smell. Overall, a bad experience.

They were doing work on the building the week I was there - they closed two of the three bars and limited service everywhere. I choose this hotel because of easy access to coworking - it was difficult to get in (often I had to climb over building works), unpleasant in there (most people working in the coworking had to wear dust masks), and expensive. I can understand if this was simply one difficult week, but the thing that really annoyed me most intensely was that apart from the lovely manager of the coworking place, NOBODY apologised for the inconvenience. Not when food wasn't available, not when there was filth and dust everywhere, not when there weren't enough tables in the one remaining open bar, not when everything they told me from when my laundry would be due to where food was available was wrong. And they outright told me I was wrong when I told them I couldn't connect to wifi in my room. The one nice thing they did was upgrade me to a suite - and it was that suites very size and thick walls that prevented me from getting wifi other than in one tiny corner next to the door. The service (apart from in coworking was dreadful). I was paying for a nice room and I was treated with less respect than a $15 a day hostel guest. I like Selina's mission - and have visited their hotels in three countries - but this stay has put me off the whole chain. Avoid

On the outside this Selina matches the trendy and impressive vibe of the Selina chain. However the dorm room itself was not up to Selina standards by a long shot. The dorm room was cramped and crammed with as many bunks as was possible to fit, without any consideration of space needed for luggage/ lockers etc. The bunk beds were a rickety, poor quality so you can feel every movement of the person sleeping above or below you. The dorm room was stuffy and has only one tiny (jail cell style) window. There was a gross leak in the ceiling that was dripping onto my luggage. The bathroom was clean but very small with no ventilation. The check in/checkout process was extremely slow and painful. No blanket was provided with the bed, so with the air con on (no option to change the settings) I was cold through the night.