10/10 Exceptional
Staff was friendly and knowledgeable. Enjoyed our stay very much.
Marc
Marc, 2-night trip
The Coal Exchange Hotel
Hotel with restaurant, near Principality Stadium
Choose dates to view prices
Cardiff Bay is at your doorstep when you stay at The Coal Exchange Hotel. Enjoy the hotel's vibrant atmosphere, savor a meal in the restaurant or unwind with a drink at the bar, all while staying connected with in-room WiFi and benefiting from multilingual staff.
8.4
Very good
Popular amenities
- Free WiFi
- Connecting rooms available
- Bar
- 24/7 front desk
- Non-smoking
Main amenities (9)
- Daily housekeeping
- Restaurant and bar/lounge
- Breakfast available
- Room service
- 24-hour front desk
- Front-desk safe
- Multilingual staff
- Concierge services
- Luggage storage
Feel at home (6)
- Connecting/adjoining rooms available
- Television
- Daily housekeeping
- Coffee/tea maker
- Elevator
- Free toiletries
Room options
Check availability for these dates
Showing 8 of 8 rooms
Standard Double Room
7.0Good
10 reviews
Highlights
Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Jetted bathtub
Hair dryer
Rainfall showerhead
Private bathroom
- 291 sq ft
- Sleeps 2
- 1 Double Bed
Family Room
7.4Good
3 reviews
Highlights
Individually decorated
Connecting rooms available
LCD TV
Rainfall showerhead
Private bathroom
Hair dryer
Jetted bathtub
Shower/tub combination
- 646 sq ft
- Sleeps 6
- 3 Double Beds
Presidential Suite
10.0Exceptional
1 review
Highlights
Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Rainfall showerhead
Private bathroom
Hair dryer
Jetted bathtub
- 807 sq ft
- Sleeps 2
- 2 King Beds
Triple Room
8.4Very good
5 reviews
Highlights
Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Rainfall showerhead
Private bathroom
Hair dryer
Jetted bathtub
- 377 sq ft
- Sleeps 3
- 1 Twin Bed and 1 Double Bed
Triple Room, Accessible
8.6Excellent
4 reviews
Highlights
Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
- 420 sq ft
- Sleeps 3
- 1 Twin Bed and 1 Double Bed
Quadruple Room
8.0Very good
1 review
Highlights
Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Rainfall showerhead
Private bathroom
Hair dryer
Jetted bathtub
- Sleeps 4
- 2 Double Beds
King Room
8.0Very good
8 reviews
Highlights
Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Rainfall showerhead
Private bathroom
Hair dryer
Jetted bathtub
- Sleeps 2
- 1 King Bed OR 2 Twin Beds
Standard King Room with Shower
10.0Exceptional
1 review
Highlights
Individually decorated
Connecting rooms available
LCD TV
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
- Sleeps 2
- 1 King Bed OR 2 Twin Beds
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About the neighborhood
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
What's nearby
- Cardiff Bay - 1 min walk - 0.0 km
- Mermaid Quay - 2 min walk - 0.2 km
- Cardiff Bay Water Feature - 3 min walk - 0.3 km
- Wales Millennium Centre - 5 min walk - 0.4 km
- Cardiff Bay Waterfront - 6 min walk - 0.6 km
Getting around
- Cardiff International Airport (CWL) - 28 min drive
- Bristol International Airport (BRS) - 57 min drive
- Cardiff Bay Station - 5 min walk
- Cardiff Central Station - 23 min walk
- Cardiff (CFW-Cardiff Train Station) - 23 min walk
Restaurants
- Coffee Mania - 4 min walk
- The Mount Stuart (Wetherspoon) - 6 min walk
- Quantum Coffee Roasters - 3 min walk
- PizzaExpress - 6 min walk
- Vibes - 3 min walk
About this property
The Coal Exchange Hotel
At The Coal Exchange Hotel, you'll be within a 10-minute drive of Cardiff Bay and Cardiff Castle. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Also, this hotel is within a short drive of Principality Stadium. The helpful staff and overall property condition get good marks from fellow travelers.
At a glance
Hotel size
- 55 rooms
Arriving/Leaving
- Check-in start time: 3 PM; Check-in end time: 1:00 AM
- Express check-out available
- Early check-in subject to availability
- Minimum check-in age: 18
- Check-out time is 11 AM
- Late check-out subject to availability
Special check-in instructions
- Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
- This property doesn't offer after-hours check-in
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Pets
- Pets not allowed
- Service animals welcome
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- No onsite parking
Other information
- Smoke-free property
Property amenities
Food and drink
- Full breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
- Restaurant
- Bar/lounge
- Room service (late night)
Services
- 24-hour front desk
- Concierge services
- Luggage storage
- Multilingual staff
- Romance packages
Facilities
- Safe-deposit box at front desk
Accessibility
- Elevator
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Well-lit path to entrance
Room amenities
Be entertained
- 30-inch LCD TV
- Digital TV channels
Home comfort
- Coffee/tea maker
- Electric kettle
- Iron/ironing board
Sleep well
- Bed sheets provided
What to enjoy
- Individually decorated
Freshen up
- Free toiletries
- Hair dryer
- Towels
Stay connected
- Free WiFi
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
Fees & policies
Optional extras
- Full breakfast is offered for an extra charge of approximately GBP 15.00 for adults and GBP 9.00 for children
- Early check-in can be arranged for an extra charge (subject to availability)
- Late check-out can be arranged for an extra charge (subject to availability)
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
- Bar/Lounge
- Dining venue(s)
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Also known as
Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff
Frequently asked questions
Does The Coal Exchange Hotel offer free cancellation for a full refund?
Yes, The Coal Exchange Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Coal Exchange Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Coal Exchange Hotel?
Sorry, there's no onsite parking at The Coal Exchange Hotel.
What are the check-in and check-out times at The Coal Exchange Hotel?
Check-in start time: 3 PM; Check-in end time: 1:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an onsite casino at The Coal Exchange Hotel?
No, this hotel doesn't have a casino, but Les Croupiers Casino (6-min drive) is nearby.
Are there restaurants at or near The Coal Exchange Hotel?
Yes, there's an onsite restaurant.
What's the area around The Coal Exchange Hotel like?
The Coal Exchange Hotel is a short 5-minute walk from Cardiff Bay Station and 14 minutes' walk from Cardiff Bay.
Have a question?
BetaGet instant answers with AI powered search of property information and reviews.
The Coal Exchange Hotel Reviews
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4
Cleanliness
8.6
Location
9.0
Staff & service
8.0
Property conditions & facilities
What guests liked
- Breakfast was consistently described as great, excellent, delicious, and superb by multiple guests. (34 reviews)
- The spa bath was a highlight for many guests, with many describing it as amazing, incredible, and a massive bonus. (24 reviews)
- The jacuzzi bath was a lovely bonus in the spacious and clean bathrooms. (22 reviews)
From real guest reviews summarized by AI.Popular mentions
RoomService staffBreakfastBuildingLocationBathroomLobbyFoodRestaurantBed8/10 Very good
staff very friendly . Nice stay for 1 night . Breakfast was nice
Elaine
Elaine, 1-night trip
8/10 Very good
Victoria on reception was really helpful and efficient
Gail
Gail, 2-night trip
8/10 Very good
Hotel in a lovely spot for the bay.
Kelly
Kelly, 1-night trip
8/10 Very good
Staff was amazing at front desk and also at the restaurant. Nice historical hotel.
Alexandra
Alexandra, 1-night trip
8/10 Very good
Beautiful rooms, really spacious and oppulent. The only issue we had was that hotels.com hadn't released the money to the hotel despite taking it in full from me months before. When we arrived to check in it created a big problem due to 'non payment' - I would definitely recommend staying here, but would not book through hotels.com. The hotel will price match whatever rate you get online
Ben
Ben, 1-night trip
10/10 Exceptional
I can’t think of any negatives.
Pauline
Pauline, 2-night trip
10/10 Exceptional
Cardiff trip
Great location and friendly helpful staff. Large comfortable room.
Warden
Warden, 3-night trip
4/10 Fair
Very dark - barely any lighting. Dust on bedside tables, scuffs on dressing table and walls. Cracked tiles in the bathroom. Wouldn't stay again.
Megan
Megan, 1-night trip
10/10 Exceptional
The staff were amazing - really helpful and friendly
Sara-Jane
Sara-Jane, 1-night trip
6/10 Good
The staff we encountered were lovely . Unfortunately what should be a stunning building is in dire need of a refurb , in fact we had to ask to move rooms because of the unacceptable condition of our first offering.
Steven
Steven, 1-night trip
10/10 Exceptional
Beautiful hotel, room was clean and had everything we needed and more
Michaela
Michaela, 1-night trip
10/10 Exceptional
Lovely hotel. Highly recommend
Verified traveler
2-night trip
10/10 Exceptional
We'll visit again
A lovely period building keeping many of the original features, with
Daniel
Daniel, 1-night trip
10/10 Exceptional
Great historical building with lots of character and really friendly staff.
Mr John
Mr John, 1-night trip
8/10 Very good
Good size rooms and excellent restaurant
Joe
Joe, 1-night trip
8/10 Very good
Very well placed for a stay in Cardiff Bay. Staff very helpful and polite. Quirky hotel with a great vibe.
Caroline
Caroline, 1-night trip
10/10 Exceptional
Loved our stay staff and hotel excellent
lucy
lucy, 1-night trip
10/10 Exceptional
Nice hotel... recommend
Mariusz
Mariusz, 1-night trip
10/10 Exceptional
Great stay
Pamela
Pamela, 1-night trip
10/10 Exceptional
Very convenient , close to the pier. Spacious room
peggy
peggy, 2-night trip
10/10 Exceptional
Amazing stay
Room was lovely and clean. The staff were very friendly and helpful. Absolutely lovely decor and definitely added bonus of the jacuzzi bath and love seeing all the old photos and history of the building.
Amanda
Amanda, 1-night trip
10/10 Exceptional
Ideal location.
Lovely, welcoming staff. Hotel location perfect for our visit to the millennium centre. Spacious, clean room with a jacuzzi.
Sharon
Sharon, 1-night trip
10/10 Exceptional
The Coal Exchange is a beautiful hotel built in the late 1800s. Original wood floors that creak under your feet with every step, gorgeous brickwork on the outside, and amazing staff. Every staff member went out of their way to assist us and make us feel welcome. This hotel is a gem!
Kristin
Kristin, 1-night trip
10/10 Exceptional
Amazing hotel, great stay, lovely rooms.
Stephen
Stephen, 1-night trip
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