Quebec City Convention Center - 3 min walk - 0.3 km
Quebec City Town Hall - 9 min walk - 0.8 km
Château Frontenac - 12 min walk - 1.1 km
Quartier Petit Champlain - 14 min walk - 1.1 km
Quebec Cruise Terminal - 17 min walk - 1.4 km
Getting around
Jean Lesage International Airport (YQB) - 22 min drive
Quebec Palace Station - 9 min walk
Quebec Sainte-Foy Station - 21 min drive
Quebec, QC (XFY-Sainte-Foy Train Station) - 21 min drive
Restaurants
Bar le Drague - 3 min walk
Restaurant Poutineville Vieux Québec - 1 min walk
Cochon Dingue Rue Saint-Jean - 3 min walk
SHAKER Cuisine & Mixologie Vieux-Québec - 4 min walk
Albacore - 2 min walk
About this property
Hôtel Palace Royal
Hôtel Palace Royal puts you in a great location, within a 15-minute walk of Quebec City Convention Center and Château Frontenac. Guests can indulge in massages, and Beffroi Steak House serves breakfast, lunch, and dinner. There's an indoor pool and a bar/lounge, and in-room conveniences include fridges and microwaves. Fellow travellers love the comfortable beds and helpful staff.
Languages
English, French
At a glance
Hotel size
234 rooms
Arriving/Leaving
Check-in start time: 5:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-out available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 3 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Service animals welcome
Internet
Free wired internet access in public areas
Free wired internet access in rooms
Parking
On-site self-parking (CAD 26 per day; includes in/out privileges)
Wheelchair-accessible parking on site
Height restrictions apply for on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 7 AM–11:00 AM
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli
Travelling with children
Children stay for free (see details)
Children's menu
Working away
Business centre
10 meeting rooms
Computer station
Conference space (4502 square feet)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
ATM/banking
Safe-deposit box at front desk
Fitness centre
An indoor pool
Hot tub
Sauna
Banquet hall
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Wheelchairs available on site
Lever door handles
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
32-inch flat-screen TV
Cable TV channels
Home comfort
Climate-controlled air conditioning and heating
Coffee/tea maker
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Blackout curtains
Soundproofed rooms
Memory-foam mattress
Cot/infant bed (surcharge)
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
In-room massage
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free wired Internet
Phone
Food and drink
Fridge
Microwave
More
Weekly housekeeping
In-room safe
Special features
Dining
Beffroi Steak House – This steakhouse serves breakfast, lunch and dinner. A children's menu is available.
Fees & policies
Refundable deposits
Deposit: CAD 100 per stay
Optional extras
Full breakfast is offered for an extra charge of approximately CAD 25 to 25 for adults and CAD 15 to 15 for children
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Cots/infant beds are available for CAD 15.0 per day
Rollaway beds are available for CAD 15.0 per day
Parking
Self-parking costs CAD 26 per day with in/out privileges
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and hot tub with adult supervision
Policies
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a security system on-site.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2024-11-30, 160705
Also known as
Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City
Frequently asked questions
Does Hôtel Palace Royal offer free cancellation for a full refund?
Yes, Hôtel Palace Royal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hôtel Palace Royal?
Yes, there's an indoor pool.
Are pets allowed at Hôtel Palace Royal?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hôtel Palace Royal?
Yes. Self-parking costs CAD 26 per day.
What are the check-in and check-out times at Hôtel Palace Royal?
Check-in start time: 5:00 PM; check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Hôtel Palace Royal and nearby?
Hôtel Palace Royal has an indoor pool and a sauna, as well as a fitness centre.
Are there restaurants at or near Hôtel Palace Royal?
Yes, there's an on-site restaurant, Beffroi Steak House.
What's the area around Hôtel Palace Royal like?
Hôtel Palace Royal is in Old Quebec, a short 9-minute walk from Quebec Palace Station and 12 minutes' walk from Château Frontenac. Travellers say that the hotel is in a great location.
Hôtel Palace Royal Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
19 Nov 2024
Cindy
Cindy, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
15 Nov 2024
Great place!
Very enjoyable; my room was comfortable and spacious. The Wi-fi worked very well. Thanks!
Jean
Jean, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
15 Nov 2024
Beau séjour à Hotel Palace Royal Québec
Vraiment un bel hôtel avec un bar et 2 restaurants attenants. Le personnel est très professionnel et sympathique, les chambres sont belles et spacieuse. L'hôtel est proche a pied de toutes les activités et principaux restaurants et boutiques de Québec.
GEORGES
GEORGES, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
12 Nov 2024
Yannick
Yannick, 2-night trip
Verified Hotels.com guest review
6/10 Good
11 Nov 2024
Hôtel bien situé, mais manque d'entretien
Des points positifs et négatifs à propos de cet hôtel. Positifs : L'hôtel est bien situé, la chambre est de bonne taille avec deux pièces séparés pour la suite junior. Nous avons apprécié le lavabo-miroir séparés de la douche et toilette. Belle vue sur le Vieux Québec. Lits queen confortables. Négatifs : Le canapé-lit est vraiment inconfortable et couverture trop mince. La salle de bain n'était pas propre. De la poussière et des moisissures, papier peint qui décolle. Le savon en barre du client précédent n'avait même pas été retiré de la tablette de la douche ce qui confirme qu'elle n'avait pas été lavée. Le drain du bain est bouché donc l'eau s'évacue mal et s'accumule pendant la douche. Nous avions réservé pour quatre personnes et seulement deux débarbouillettes étaient fournies. Les rideaux assombrissants ferment mal et nous avons grimpé sur le lit pour les installer correctement sur les crochets. Longue attente pour avoir une table (alors que le restaurant n'est pas complet) pour déjeuner au restaurant Beffroi dans l'hôtel et je ne le recommande pas. La gaufre sèche et trop sucrée (confiture de bleuets et caramel en plus), oeufs bénédictines trop cuits et goût de fromage sûr. En bref, cet hôtel a beaucoup de potentiel, mais manque d'amour et d'entretien.
Verified traveller
1-night family trip
Verified Hotels.com guest review
8/10 Very good
5 Nov 2024
Camilo Andres
Camilo Andres, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
4 Nov 2024
Sébastien
Sébastien, 2-night trip
Verified Hotels.com guest review
8/10 Very good
1 Nov 2024
Denise
Denise, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 Oct 2024
Diane
Diane, 2-night trip
Verified Hotels.com guest review
8/10 Very good
29 Oct 2024
Great location
This hotel is a great location to the Old City. Just a block away. It also has a parking garage under the hotel with in and out opportunities. I loved this hotel. My biggest beef is that we did not have daily housekeeping services. I noticed my trash was emptied but no replacement towels when I left towels on the floor and our beds were never made. We were there for 3 nights. After the second night I asked a steward in the hall for new towels. I pay the same amount every night and expect housekeeping everyday of my stay. Discount those nights if I can’t get good service. The hot tub jets are sub-standard. It needs some retrofitting. After walking all around steep Quebec City, I looked forward to the hot tub but found it disappointing that the jets in the tub barely did their job. We ate at the hotel restaurant and had an amazing meal. Loved the layout of our room. It was a 2 room suite and was happy to get a room with 2 queen beds. Would definitely stay here again but I would negotiate daily housekeeping.
Dianne
Dianne, 3-night trip with friends
Verified Hotels.com guest review
6/10 Good
27 Oct 2024
Not quite what I expected
After arriving early from our morning flight, staff at front desk did not offer anything when we arrived until WE ourselves asked to store bags. They told us to come back at around 1. After doing so staff still maintained we were too early until another desk attendant interrupted and asked for my info. That’s when we were told our room was ready. Had we left it to the original personnel who knows how much longer we’d be waiting.
Room is nicely appointed but not super clean. There were what looked like candle wax stains on the wall in the corner and the bathroom had a dent in the wall, to name a few issues.
The bed is comfortable enough but the towels are spartan and rough. The pool is very cute, in the tropical courtyard but the whirlpool jets were not working.
Overall, it was an OK stay, but perhaps a bit overpriced for the level of service and comfort offered.
Verified traveller
1-night trip
Verified Hotels.com guest review
2/10 Poor
25 Oct 2024
Not for me! Dark. Stale air. Creepy vibes.
Dark. Very dark if you choose the “garden view.” The photos do not match the vibe. Dingy. Stale air. Creepy. Avoid if you are sensitive to energy. Unorganized and staff systems are frighteningly lacking in communication. It feels like no one really knew the answer to anything. Restaurant staff was great. Family had fun with the pool, hot tub and sauna. Fridge was extremely tiny.
Verified traveller
1-night family trip
Verified Hotels.com guest review
6/10 Good
23 Oct 2024
Great location, insufficient room amenities
As a 4 star hotel, I was surprised that only paper cups were provided for guests. The sofa bed was not comfortable and the bath towels were below standard. However, the hotel has a great location.
Verified traveller
2-night family trip
Verified Hotels.com guest review
6/10 Good
21 Oct 2024
melanie
melanie, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
21 Oct 2024
Anna
Anna, 2-night trip
Verified Hotels.com guest review
8/10 Very good
19 Oct 2024
Sandra LilyAnn
Sandra LilyAnn, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 Oct 2024
Abigail
Abigail, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
13 Oct 2024
Beautiful space! Loved our room
The hotel
Is older, but well maintained. We enjoyed the views. For older people who want to walk Old Quebec it can be a bit of a hike.
Dr Penny
Dr Penny, 3-night trip
Verified Hotels.com guest review
8/10 Very good
13 Oct 2024
Allan
Allan, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 Oct 2024
Friendly Service
The only glitch at check in was I didn't bring the same credit card as I used for the reservation so had to resign for a new deposit. No big deal. The concierge helped with maps and restaurant recommendations but didn't tell us on a Friday night we would need reservations.
Verified traveller
1-night trip
Verified Hotels.com guest review
8/10 Very good
11 Oct 2024
Joseph
Joseph, 3-night trip
Verified Hotels.com guest review
8/10 Very good
10 Oct 2024
Jean Francois
Jean Francois, 1-night business trip
Verified Hotels.com guest review
2/10 Poor
8 Oct 2024
Noooo Its not worth the money. Stay elsewhere
Location is great for old Quebec but that is the only good feature of this property.
Staff were very poorly trained and displayed consistent passive aggressive behaviour across all departments.
The hotel management have a lot to answer for in terms of training and hygiene. Waiting staff were in dirty uniforms, cleaning staff (when they appeared) pretended not to understand. Front desk were totally indifferent. Concierge either not there or more interested in their phone or eating on duty.
DO NOT GO FOR BREAKFAST. There are rules upon rules which remain unclear, food in buffet is inedible and hygiene levels are awful. Tables have milk in tiny disposable cartons (think airplane milk) Some menu items were unavailable because nobody is stock checking Waiting staff and kitchen staff wearing dirty uniforms and are totally disinteresed in the guests as are all staff in the hotel.
Our only conclusion is that this property is being operated by a management team that is only interested in the bottom line and COMPLETELY misses the point of what the hospitality industry is about - Guest Relations.
Having stayed in many hotels worldwide from 1 to 5 star we can definitely say that this is the Worst, Most Poorly Trained bunch of employees ever encountered. Management must take responsibility for this appalling level of indifference.
Do yourself a favour and stay somewhere that the staff actually give a damm about their customers.
Neil
Neil, 3-night trip
Verified Hotels.com guest review
8/10 Very good
7 Oct 2024
Verified traveller
3-night trip
Verified Hotels.com guest review
8/10 Very good
6 Oct 2024
It was just OK. Disappointed by the size of the room. For the same amount of money we could have done much better somewhere else !